Suppress Capture Device Failure Alerts?

[Diego Garcia]

Is there a way to suppress the popup alerts about capture device failures from displaying? I'm fine with just the events being written to the system message log, but the repeated alerts while I'm watching a show are really, really annoying.

[Fuzzy]

there are popup alerts? I'v never seen those.. All I get is the i icon at the top of the menus... sure these aren't being generated by a 3rd party plugin?

[sleonard]

No, they're not from a 3rd party. If you had one of the problem HD-PVR's you'd know them well. And they are very annoying especially when they happen repeatedly. Unfortunately there is no way to suppress them. I do wish that on the first one to pop up there was an option to suppress further alerts for a short period so you could finish watching your show before having to do the whole HD-PVR power cycle thing.

S

[Fuzzy]

I don't have an HD-PVR, but I DO have a few R-5000's, and DO get capture device failure messages.. just no popups...

[sleonard]

Fuzzy may be right in that a 3rd party plugin, namely SageAlert, is causing these. I'll have to get home from work to make sure though. If it is SageAlert then the popups could be easily disabled.

S

[razrsharpe]

its definitely not sage alert (as there is no STV component to the program).... but i get them sometimes too... and then sometimes i dont... i think i only get them if i am currently watching something that was recorded and get a tuner failure (ie i do not get them if sage is just sitting there with the menu up and no video is playing)

[aflat]

I get them when my HDPVR fails during a recording. Many many many popups. It's not sageAlert as I don't have that installed yet. And it's on all HD200's. I usually reset the HD200 instead of clearing all the popups, it's faster, that's how many there are.

I haven't had my HDPVR crash since I updated to the newest drivers though, so I haven't been able to reproduce it with logging on or anything.

[Diego Garcia]

So far as I know I don't have SageAlert installed, so the messages I'm getting are coming from somewhere else.

[APillowOfClouds]

Yellow alerts where Sage successfully restarts the tuner(s) don't generate the pop ups. But sometimes my tuners fail completely where they can't be restarted and then you get a red alert symbol and the constant pop ups on every client. Which for most is fairly useless I think because many times the person (wife, child, dog) watching the client doesn't know or care what the alert means, but is frustrated by its constant interruption of their viewing of saved recordings and other media.

[Narflex]

The repeated popup of failure messages has been changed for V7.0.13 which we we just put out.

[APillowOfClouds]

Originally Posted by Narflex

The repeated popup of failure messages has been changed for V7.0.13 which we we just put out.

OUTSTANDING! It's so nice to see a responsive company, after struggling for all those years with "the other" DVR software company (hint: it's Beyond lame)