Sage Client Issue after Win 10 Update

[Toddly]

My client computer recently updated to Update 1909 and Sage client has been broken ever since.

I keep getting Error playback exception error -3,0X80040154 access files for playback. It has been frustrating to solve this as I read about the error messages yet cannot solve the issue. The client was very solid before this and I can read the files and play them through VLC. I can search and see the files on the computer but playback always errors.

Any insight and help really appreciated.

GT

[SHS]

Originally Posted by Toddly

My client computer recently updated to Update 1909 and Sage client has been broken ever since.

I keep getting Error playback exception error -3,0X80040154 access files for playback. It has been frustrating to solve this as I read about the error messages yet cannot solve the issue. The client was very solid before this and I can read the files and play them through VLC. I can search and see the files on the computer but playback always errors.

Any insight and help really appreciated.

GT

Have you install the LAV filter

[Toddly]

Yes LAV filters are installed.

[SHS]

Originally Posted by Toddly

Yes LAV filters are installed.

what about the change the codec in SageTV setting

[Toddly]

I have had no luck with this issue.

Thanks for the support on this forum but I may to find another avenue.

Too bad I loved and used Sage for 15 yrs.

[wnjj]

Can you post the client log file from when that error happens? It may shed some light. That error message is something to do with an unregistered COM (i.e. codec or decoders).

[Toddly]

Thanks for your help.

I came back to the problem today to give it another try.

[wnjj]

Originally Posted by Toddly

Thanks for your help.

I came back to the problem today to give it another try.

Your log file has exactly the same issue that this guy's did: https://forums.sagetv.com/forums/sho...5&postcount=23

Make sure your server and client are on the same revision.

It looks like the change was made between 9.1.5 and 9.1.6, making the server and client incompatible.

SageTVConnection change on 7/11/17:

-   outStream.write(("WIZARD_SYNC2 " + Integer.toString(Wizard.VERSION & 0xFF) + " " + Boolean.toString(Wizard.COMPACT_DB) + "\r\n").getBytes(Sage.BYTE_CHARSET));
+   outStream.write(("WIZARD_SYNC2 " + Integer.toString(Wizard.VERSION & 0xFF) + "\r\n").getBytes(Sage.BYTE_CHARSET));

The client compatible version needs to be updated in the main codebase. I'll submit a pull request when the active one is done. This should be 9.1.6

  public static final byte CLIENT_COMPATIBLE_MAJOR_VERSION = 9;
  public static final byte CLIENT_COMPATIBLE_MINOR_VERSION = 0;
  public static final byte CLIENT_COMPATIBLE_MICRO_VERSION = 14;

[Toddly]

Thanks for the response. I checked system info on Server,client on this PC and my laptop which hasn't been affected and they all state Version 9.0.13.536.

Could I take a copy of the Sage folder on the laptop nad exchange it for the current one on the affected PC? Might that work or should upgrade to newer versions?

[wnjj]

Originally Posted by Toddly

Thanks for the response. I checked system info on Server,client on this PC and my laptop which hasn't been affected and they all state Version 9.0.13.536.

Could I take a copy of the Sage folder on the laptop nad exchange it for the current one on the affected PC? Might that work or should upgrade to newer versions?

The client log you posted is 9.2.1. You can try copying just sage.jar from a working (9.0.13) one. I don’t think there’s anything else that changed that matters for the client. That will back rev it to 9.0.13.

[Toddly]

You are right because on this new install I installed 9.2.1 but just copied the old Sage folder over to that install.

The file to copy is the executable jar file (5.39 MB) or JARs folder (345 MB)

Thanks

[wnjj]

Originally Posted by Toddly

You are right because on this new install I installed 9.2.1 but just copied the old Sage folder over to that install.

The file to copy is the executable jar file (5.39 MB) or JARs folder (345 MB)

Thanks

The sage.jar in the directory with SageTV.exe. The version number comes from inside there.

Fair warning: This is not the recommended way to match versions. Your best bet may be to update everything if this doesn't work.

[Toddly]

Well your suggestions didn't work but I did find a copy of Client 9.0.13 and uninstalled the prior version and installed that version. Now all is well and there was not much configuring to do to get it back to the way it was. Learn something every time I visit here but when Sage is working well I don't like to mess with it much.

Thanks very much for your help.
Gary