New HD-300; user needs aid [RESOLVED]

[stevech]

Existing Sage 6.6 server, Sage in service mode, Win XP.
existing MVPs
new HD-300 connected to TV's HDMI input.

HD-300 responds to new remote that came with the HD-300, in standalone mode.
HD-300 connected to Sage does not respond to new remote.
HD-300 connected to Sage does respond to old MVP remote. ??? what do I change ? (this case isn't in the user manual setup instructions)
Both MVP and HD-300 are active/connected to LAN.

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HD-300 connected to TV's HDMI input. Configure Sage for HD-300 to be 16:9 mode. Sage menus OK.
But

For std def with the MVP, it is set to 720 pixel mode, 4:3. In this case, switching between std def recorded shows and Sage menus is fine.

With HD-300 viewing std def recording from Sage, we switch the TV's display option to "wide" or "zoom" so std def fills most/all of the 16:9 screen. That's OK - until you go back to a Sage menu in this mode. Not legible because of TV's option for wide/zoom (left/right margins cut off). Not practical to have to switch TV display mode each time one goes to Sage menus. Surely there's a config mode in Sage for 16:9 where menus can be made narrower and less tall? Again, not practical to have to punch buttons to switch TV display format when leaving playback and using Sage menus.

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Thanks, Sage for shipping HD-300 very quickly.

[Fuzzy]

You should keep your tv in normal non-zoomed mode, and use the aspect ratio controls on the HD300 to switch to 'zoom' if so desired.

[stevech]

Originally Posted by Fuzzy

You should keep your tv in normal non-zoomed mode, and use the aspect ratio controls on the HD300 to switch to 'zoom' if so desired.

I'll look for the HD300's aspect ratio control. But the intent is to not have to switch modes on TV or HD300 when going from program material to menus.

Any thoughts on how to get the new remote to work? I saw mention of a button on that remote for aspect ratio, etc. But that remote isn't working yet, as noted above.

[Fuzzy]

The aspect ratio controls in the HD300 (or any sage client - MVP included) only affect the video, not the UI.

No idea on the remote thing. Probably some screwed up mappings in the clients/[MAC ADDRESS].properties file for the extender. It should work right out of the box.

[stevech]

here's the properties file for the new HD300's MAC address. The HD300 is responding to the MVP's remote and ignoring the HD300's remote. However, the HD300 in autonomous mode does respond to the HD300's remote, so it's a Sage issue.

the properties file:

#Sage Preferences
#Tue May 10 20:35:46 PDT 2011
Extensions/Enable_OpticalDrive=false
cc_option_enabled=false
instant_search/mode=xDialog
live_playback_is_default=false
miniclient/conservative_transcode_mode=SVCD
miniclient/push_dump_debug_file=
miniplayer/last_volume=1.0
mplayer/use_for_all_mpeg4_playback=false
osd_rendering_height_ntsc=576
osd_rendering_width=1024
photo_lib/folder_font_size=18
photo_lib/folder_style=xCombined
photo_lib/last_folder/remember=true
photo_lib/num_folder_cols=3
photo_lib/num_folder_rows=3
photo_lib/num_folder_thumbs=4
photo_lib/sort_ascending=true
photo_lib/sort_style=xFilename
photo_view/show_tip=true
quick_filter_enabled=true
rc5_disable=false
sagetv_recordings_group_method=xTitle
schedule_include_Fav/xInterleaved=true
schedule_include_MR/xInterleaved=true
schedule_include_Other/xInterleaved=true
schedule_view_style=xInterleaved
screen_saver_wait_time=1200000
slideshow_autoadvance=true
slideshow_duration=4000
slideshow_transition_time=1000
slideshow_transition_type=xNone
slideshow_when_finished_do=xGoToLib
ui/accelerated_rendering=false
ui/animation/background_surface_name=BG
ui/animation/preferred_scrolling_surface=Foreground
ui/animation/smooth_scrolling_tables=true
ui/animations/dialog_close_animation=ZoomOutQuadratic
ui/animations/dialog_close_duration=350
ui/animations/dialog_open_animation=ZoomInQuadratic
ui/animations/dialog_open_duration=350
ui/animations/enable=true
ui/channel/auto_accept=false
ui/default_video_live_seek=false
ui/epg_chan_name_lines=2
ui/epg_channel_sort=XNumber
ui/epg_col_duration=1800000
ui/epg_display_logo=true
ui/epg_font_face=Arial
ui/epg_font_size=18
ui/epg_font_style=Bold
ui/epg_mark_HDTV=false
ui/epg_mark_first_runs=false
ui/epg_num_cols=3
ui/epg_num_rows=5
ui/epg_record_icon_percent_size=33
ui/epg_record_icon_size=20
ui/epg_watched_font_style=BoldItalic
ui/force_full_ui_rendering=false
ui/reset_menu_history_on_sleep=true
ui/reverse_epg_channels=false
ui/scaling_insets_base_height=480
ui/scaling_insets_base_width=720
ui/show_mame_menu=false
ui/thumb_font_face=Arial
ui/thumb_font_size=14
ui/thumb_font_style=Bold
ui/thumbnail_display_time=1000
ui/thumbnail_list_display_time=1000
ui/thumbnail_list_transition_time=500
ui/thumbnail_lists_use_transitions=true
ui/thumbnail_transition_timer=1000
ui/thumbnails_use_transitions=true
ui/thumbnails_use_transitions_focus_only=true
ui/use_adv_video_group_options=false
ui/use_adv_video_options=false
videoframe/display_aspect_ratio=1.7777778
videoframe/display_aspect_ratio_is_set=true
videoframe/ff_time=10000
videoframe/last_station_id=10599
videoframe/time_behind_live_to_disable_skip_forward=4000
videoframe/time_wait_for_signal_loss=7500
zzz=true

[carlgar]

Diid you do any key remapping with the HD300 remote? The HD300 has two different set of remapping. One for stand alone and another when connected. It sounds like you may have used the MVP remote whlle connected on lint to remap some keys and now it does not understand the HD300 remote commands. That would explain why the HD300 remote works in stand alone mode which has it own setup menu for things like remapping.

[stevech]

Originally Posted by carlgar

Diid you do any key remapping with the HD300 remote?

The HD300 has two different set of remapping. One for stand alone and another when connected. It sounds like you may have used the MVP remote whlle connected on lint to remap some keys and now it does not understand the HD300 remote commands. That would explain why the HD300 remote works in stand alone mode which has it own setup menu for things like remapping.

no. I just plugged in the HD300 and it worked OK except for the remote. (is "lint" a typo?)

[carlgar]

Originally Posted by stevech

no. I just plugged in the HD300 and it worked OK except for the remote. (is "lint" a typo?)

yes, actually looks like on lint should not be. I was in a hurry and have bad evesight. I have tried using the spell check without success so far.
I think you need to report this issue to Sage support. I suspect it has something to do with you installing Sage with the Hauppauge remore support. I would think that they are very very users using both a MVP and a HD300.
Before you report it, you might want to connect to the server and see what commands Sage is seeing when you try using the HD300 remote, you try remappint them. Sage could be just using the default values from the MVP remote. If so, I would still think it is a but that Sage should know about. I would not expect a fix since you are using version 6 of Sage. But it could get fixed in version 7 if it is a bug.

[stevech]

Originally Posted by carlgar

yes, actually looks like on lint should not be. I was in a hurry and have bad evesight. I have tried using the spell check without success so far.
I think you need to report this issue to Sage support. I suspect it has something to do with you installing Sage with the Hauppauge remore support. I would think that they are very very users using both a MVP and a HD300.
Before you report it, you might want to connect to the server and see what commands Sage is seeing when you try using the HD300 remote, you try remappint them. Sage could be just using the default values from the MVP remote. If so, I would still think it is a but that Sage should know about. I would not expect a fix since you are using version 6 of Sage. But it could get fixed in version 7 if it is a bug.

Thanks.
regarding "server and see what commands Sage is seeing when you try using the HD300 remote..."
I don't know how to do the above. I have in the past enabled logging and looked at logs, but it would seem that individual remote IR keypresses aren't logged. So please clarify.

I hope it's not a bug in 6.6. I'm just one rev back. I looked at Sage 7 but haven't been motivated to change, as it was difficult to customize Sage 6.6 UI for the MVP to get large fonts, etc, due to a member of the household having poor eyesight (too!).

[Fuzzy]

you CAN use your existing modified UI with Sage7. It will function the same (well, probably faster). Though that shouldn't explain the remote issue. Have you tried going through the Detailed Setup -> Commands menu and just programming in the buttons for your 300 remote? Not ideal, of course, as it SHOULD be working out of the box, but it might get it going. If that fails, I'd contact SageTV support. (This is not a support channel, this is just a user-to-user forum).

[carlgar]

Originally Posted by stevech

Thanks.
regarding "server and see what commands Sage is seeing when you try using the HD300 remote..."
I don't know how to do the above. I have in the past enabled logging and looked at logs, but it would seem that individual remote IR keypresses aren't logged. So please clarify.

I hope it's not a bug in 6.6. I'm just one rev back. I looked at Sage 7 but haven't been motivated to change, as it was difficult to customize Sage 6.6 UI for the MVP to get large fonts, etc, due to a member of the household having poor eyesight (too!).

Fuzzy has pretty covered the remote commands but I will expand a bit. Use the Show Sage TV commands linked to Infrared/Keystroke to see what each button does. You probably should use both remotes Press a button on the MVP remote and try the HD300 and see the difference between the two. You then use the Link Infrared/Keystoke to SageTV Command to tell sage what you want done when you press a specific key.

[stevech]

I know I could train the Sage Server to use the HD-300 remote that came with the HD-300 that I purchased.
The MVP and HD-300 are both connected to the same TV and they will remain so until I'm done with HD migration- weeks from now.
The two remotes are to each work with the intended box, independently so that using the MVP's remote does not affect the HD-300 and vice-versa. Simply want the HD-300 remote to work; it does not.

But the HD-300 remote is supposed to work with the HD-300 that I purchased, for heavens sake, out of the box.

[gplasky]

The remote should just work. Did you upograde the firmware on the HD-300? That's the first thing you should do. Since you're running Sage 6.6 you may not need to go to the beta firmware. Delete the .properties file for your HD300 in the Clients directory under Sage and try using the remote again.

Gerry

[stevech]

Originally Posted by gplasky

The remote should just work. Did you upograde the firmware on the HD-300? That's the first thing you should do. Since you're running Sage 6.6 you may not need to go to the beta firmware. Delete the .properties file for your HD300 in the Clients directory under Sage and try using the remote again.

Gerry

Yes, I've upgraded the firmware for the HD-300, after first finding the problem with the remote. I simply used the HD-300's UI to do the update, so I assume that isn't beta firmware.

I will stop the Sage server windows service, delete the .properties for the HD-300's MAC address, disconnect the HD-300; restart service, see what happens. Simply updating the firmware seems unlikely to correct the problem on the Sage Server side - but we'll see.

[carlgar]

You really need to take this issue up with Sage support. I am sure that if you reinstalled Sage and did not tell to use the Hauppage remote software it would work. However, you would then complain about the MVP remote not working with the MVP. I would agree that this issue should not exist and it may not in Version 7. But it is more likely that it is an issue that Sage never considered. They may reply that they no longer support the MVP and suggest you reinstall.

[stevech]

Sage Support - I posted to the support site here in this forum, and emailed support@sage.com late yesterday (Calif. time). Waiting on response. I had hoped for a response before late afternoon today as I write.

I did try the sequence above: stop Service, turn off HD300, delete properties file and its backup; start service, power on HD300. New properties file was created but same problem with remote. When connected to Sage Server, the HD300's power button works (local IR cmd) but none of sages's menus work, but they do if I use the MVP's remote (and control both MVP and HD300 simultaneously (not exactly the desire).

I did not reinstall sage- that's not viable. I will stay with 6.6 for now due to the customization I've done for the UI.

Saying they no longer support the MVP is flame-bait, for sure. We have MVPs on other TVs.

[Narflex]

I'm guessing you modified your RemoteClients.properties.defaults file for some reason; that's where the default IR codes for the media extenders are stored. That file is in your SageTV program folder. I'm attaching the current one to this post in a zip file and you can just try replacing that and it may fix your problem. (be sure to quit SageTV before replacing this file)

We don't provide any way to modify this file through our software at all....it would only have been modified by you manually.

[carlgar]

Support may take several days to get back to you. I would not be concerned about no response untill at least 3 days. Sage is a very small company.
I would not expect the Hd300 properties file to have any effect on the issue unless you decide to remap to keys to work as you want them. What I believe is occurring is that Sage has some default remote key mappings stored somewhere, perhaps in the sage server properties file. Sage uses these default values unless overwritten by specific client mappings. The one issue that is bothing me is why this issue was not seen when the HD100 came out. I would have thought that at that time there would have been a lot of users with both a HD100 and MVP running at the sametime. I even had both but I believe my preference at that time was to use the Hauppauge remote for both extenders. I would also expect HD200 users to see this issue if they have an MVP.
I do think the solution for you is to just remap the keys to make the remote work the way you want it to.

[stevech]

Originally Posted by Narflex

I'm guessing you modified your RemoteClients.properties.defaults file for some reason; that's where the default IR codes for the media extenders are stored. That file is in your SageTV program folder. I'm attaching the current one to this post in a zip file and you can just try replacing that and it may fix your problem. (be sure to quit SageTV before replacing this file)

We don't provide any way to modify this file through our software at all....it would only have been modified by you manually.

Thanks. I'll try the defaults. I probably did modify this long ago in my attempts to get the MVP's displays more legible (fonts, contrasty) for the primary viewer's poor eyesight.
Quit SageTV - I take means Stop the service, then Restart it.

EDIT

THANKS!!! That fixed it! Many Thanks.