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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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  #1  
Old 08-02-2010, 02:24 PM
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Tiki Tiki is offline
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Help with HD-PVR h.264 playback

I just got my HD-PVR today and I'm having trouble getting smooth playback under Sage...

I am running Windows 7-64bit. Sage 6.6.2 with the beta patches that allow using the Microsoft decoder. Trying to use Microsoft Decoder. EVR Renderer. ATI 4350 graphics card with latest Catalyst drivers (10.7).

HD-PVR is using software that shipped with it (CD-ROM 2.4, contains driver version 1.5.6.1).

I can playback a file recorded with Sage using the Arcsoft player and it appears smooth, but through Sage it is very jerky with occasional corruption of the image.

The Microsoft Dectoder is the only h.264 decoder that appears in Sage. Is there a way to access the Arcsoft decoder?

Any other ideas?
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Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #2  
Old 08-02-2010, 03:38 PM
jerryt jerryt is offline
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You edit the sageproperty file to add the Arcsoft Video Decoder.

Then select Arcsoft from with in sage.

I run win 7 64 bit with no stutter (Nvidia card), so it is not windows 64 causing the problem.

I would suggest trying playback in WMP. If that works, it will rule out the microsoft decoders as the problem.
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  #3  
Old 08-02-2010, 03:43 PM
Spectrum Spectrum is offline
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Quote:
Originally Posted by Tiki View Post
I just got my HD-PVR today and I'm having trouble getting smooth playback under Sage...

I am running Windows 7-64bit. Sage 6.6.2 with the beta patches that allow using the Microsoft decoder. Trying to use Microsoft Decoder. EVR Renderer. ATI 4350 graphics card with latest Catalyst drivers (10.7).

HD-PVR is using software that shipped with it (CD-ROM 2.4, contains driver version 1.5.6.1).

I can playback a file recorded with Sage using the Arcsoft player and it appears smooth, but through Sage it is very jerky with occasional corruption of the image.

The Microsoft Dectoder is the only h.264 decoder that appears in Sage. Is there a way to access the Arcsoft decoder?

Any other ideas?
I'm using the MS decoder on Win7 x64 and it works great. I'm not familiar with ATI's cards, but according to this it supports hardware decoding of H.264. Have you looked at your CPU usage when your playing back a recording in Sage to see if it's pegged at 100%? If it is hardware decoding is not being used.

As to accessing the Arcsoft decoder, that's a simple fix
http://forums.sagetv.com/forums/show...75&postcount=4
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  #4  
Old 08-02-2010, 03:55 PM
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I have a quad core AMD CPU. Overall CPU usage hangs around 15-20% when playing back with Sage or with Arcsoft. The load seems to be fairly well distributed between the 4 cores, so none of the individual cores is being pegged.

I also tested with VLC and it played back smoothly as well - CPU still around 15-20%.

I tested with WMP. It played much more smoothly than Sage, but still some micro-stutters (I recorded a clip from Fox News channel and see the news ticker jumps every few seconds). Once again, CPU hovers around 15-20%.
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Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #5  
Old 08-02-2010, 04:18 PM
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Tiki Tiki is offline
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Quote:
Originally Posted by jerryt View Post
You edit the sageproperty file to add the Arcsoft Video Decoder.

Then select Arcsoft from with in sage.
I tried telling Sage to list all codecs, but didn't see the Arcsoft decoder in the list (it shows about 200 direct show filters when you do this).

I could try entering it into the properties file, but if it isn't in the list, I don't think it will work (plus I would have to be real sure I got the spelling perfect). Is the exact spelling "Arcsoft Video Decoder" like you stated?
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Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #6  
Old 08-02-2010, 04:41 PM
Spectrum Spectrum is offline
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Quote:
Originally Posted by Tiki View Post
I have a quad core AMD CPU. Overall CPU usage hangs around 15-20% when playing back with Sage or with Arcsoft. The load seems to be fairly well distributed between the 4 cores, so none of the individual cores is being pegged.

I also tested with VLC and it played back smoothly as well - CPU still around 15-20%.

I tested with WMP. It played much more smoothly than Sage, but still some micro-stutters (I recorded a clip from Fox News channel and see the news ticker jumps every few seconds). Once again, CPU hovers around 15-20%.
Yeah with that CPU you should even be able to do SW decoding and be ok
Quote:
Originally Posted by Tiki View Post
I tried telling Sage to list all codecs, but didn't see the Arcsoft decoder in the list (it shows about 200 direct show filters when you do this).

I could try entering it into the properties file, but if it isn't in the list, I don't think it will work (plus I would have to be real sure I got the spelling perfect). Is the exact spelling "Arcsoft Video Decoder" like you stated?
Register he Arcsoft codec and you should be ok. Once it is registered it should show up in Sage's list; it always did for me.

As for the micro stutters that are visible on news tickers etc, it might be a DPC latency issue, but that is debatable. More info on that here.

I have just decided to ignore the micro stutters on news tickers. I don't see stuttering anywhere else so I've just decided to leave it be. If you come up with a solution though, feel free to let me know
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  #7  
Old 08-02-2010, 04:50 PM
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Quote:
Originally Posted by Spectrum View Post
Yeah with that CPU you should even be able to do SW decoding and be ok


Register he Arcsoft codec and you should be ok. Once it is registered it should show up in Sage's list; it always did for me.

As for the micro stutters that are visible on news tickers etc, it might be a DPC latency issue, but that is debatable. More info on that here.

I have just decided to ignore the micro stutters on news tickers. I don't see stuttering anywhere else so I've just decided to leave it be. If you come up with a solution though, feel free to let me know
Do you know which file to register? I see that there is a "Codecs" subfolder inside the Arcsoft TME installation folder, but it has lots of DLLs...

The microstutters only appear in WMP. TMT and VLC both play with no stutters. Sage plays with major stutters, plus occasional picture corruption.
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Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #8  
Old 08-02-2010, 05:02 PM
Spectrum Spectrum is offline
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Quote:
Originally Posted by Spectrum View Post
As to accessing the Arcsoft decoder, that's a simple fix
http://forums.sagetv.com/forums/show...75&postcount=4
Instructions are there

Last edited by Spectrum; 08-02-2010 at 05:04 PM.
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  #9  
Old 08-02-2010, 05:10 PM
Spectrum Spectrum is offline
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Quote:
Originally Posted by Tiki View Post
The microstutters only appear in WMP. TMT and VLC both play with no stutters. Sage plays with major stutters, plus occasional picture corruption.
I'm done editing that last post, I've butchered it enough.

TMT and VLC are using their own decoders and WMP is using the MS decoder unless you have gone to great lengths to change. It's weird that the MS decoder is not working for you, most people (myself included) have no trouble with it. Maybe Fuzzy or Stanger will see this and chime in; they both seem well versed in codec problems
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  #10  
Old 08-02-2010, 05:54 PM
Rico66 Rico66 is offline
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Do you see these problems with 1080i only or is this across the board? Just a guess, but the 4350 might not be good enough in case you have any of the more advanced post-processing options enabled in CCC.
I'm not using ATI anymore, so I'm not sure what has changed in the last couple of driver versions, but a couple of months ago you could enable somewhat fail-safe settings in CCC, which would typically remove stuttering for lower-end graphics cards and IGPs when using DXVA.
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  #11  
Old 08-02-2010, 08:28 PM
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Quote:
Originally Posted by Spectrum View Post
Instructions are there
Thanks, that solved it. I followed those instructions and was able to register the Arcsoft codec. Playback of that same test clip in Sage looks good now.
__________________
Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #12  
Old 08-03-2010, 06:03 PM
Spectrum Spectrum is offline
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After your comment about the microstutters only appearing in WMP, I switched the h.264 decoder in Sage over to Arcsoft this evening and watched the news for a bit. No microstutters! Makes me curious about what it is in the MS decoder that causes the problems with the HDPVR recordings. It handles everything else beautifully.
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  #13  
Old 08-03-2010, 07:14 PM
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dvd_maniac dvd_maniac is offline
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I'm having the same problem with my ATI 4350 card and poor playback through Sage. Everything (VLC, WMP, Zoom, Nero Showtime) else plays perfectly.
I fooled around with the decoders and can get it kinda watchable but it then screws up playback from my HDHR and 2250 tuner recordings as well as some of my imported videos.
One thing I noticed is that it only plays poorly on my 2nd monitor. If I move Sage over to my primary monitor everything plays perfectly.
I Switched my monitors around and still only plays right on the primary.
So it seems that maybe it's the ATI card playback on secondary monitor?
Tiki,
Are you using Sage on a secondary monitor as well?
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  #14  
Old 08-04-2010, 07:07 AM
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gplasky gplasky is offline
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Sometimes only the primary monitor supports hardware assisted video. Your secondary monitor may not. It depends on the video card and driver. Make sure hardware acceleration is also enabled for the secondary monitor.
Gerry
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  #15  
Old 08-04-2010, 09:29 AM
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Tiki Tiki is offline
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The only thing I have connected to my video card is the Component Video (through the S-Video/HDTV Dongle) to my TV. So, since it is the only monitor, it should be considered the primary...

As mentioned above though, once I got the ArcSoft decoder registered and set Sage to use it for h.264, playback of the HD-PVR recordings is nice and smooth. I'll have to keep an eye on things, but so far so good.
__________________
Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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