SageTV service crashes repeatedly - RESOLVED

[iostream212]

Right now I do not have a working Sage installation.
I had been using v. 7.0.11 just fine. This weekend I upgraded to 7.0.12 and updated the extenders, and then the issues began. The biggest issue is that the service keeps crashing. I tried a fresh reinstall and basically the only way I can keep the program from crashing is to not close the program after installing. If I close it, it will not restart. It just hangs on the splash screen saying 'SageTv Service is Initializing...' I found SageTv in the lists of services and manually tried to start it. It immediately stops after clicking start. I also tried to change the login info from the local system to my administrative account. No change. I rolled back to 7.0.11 and the same thing. Now I am really confused as to what the issue is. This is running on WHS and for kicks I tried installing both the regular version and the WHS version. Still same service crash issue. Any ideas? Thanks!

[Narflex]

Submit a bug report so we can get log files to see why this is happening:

http://sagetv.com/bugs.html

[GKusnick]

Have you checked your debug logs? (sagetv_#.txt in your SageTV install dir.)

Also make sure your Java installation is up to date. If you have more than one version of Java installed, remove them all and reinstall the current version.

[iostream212]

I did need a Java update, so I updated to the most current. That didn't change anything for me. I was trying to find the logs and found a bunch under this name: hs_err_pidxxxx.log. Is this the log you are talking about? I can't read this thing. It's all greek to me. I'll post it below and also submit a bug report. Thanks!

Ps: I didn't post those winks below

# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x045eae80, pid=1816, tid=4108
#
# JRE version: 6.0_21-b07
# Java VM: Java HotSpot(TM) Client VM (17.0-b17 mixed mode, sharing windows-x86 )
# Problematic frame:
# C  [DShowPlayer.dll+0xae80]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x01786400):  JavaThread "main" [_thread_in_native, id=4108, stack(0x00030000,0x00130000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000004

Registers:
EAX=0x000000ff, EBX=0x00000000, ECX=0x00000000, EDX=0x00000003
ESP=0x0012b3d8, EBP=0x000008f7, ESI=0x047158d8, EDI=0x00000000
EIP=0x045eae80, EFLAGS=0x00210206

Top of Stack: (sp=0x0012b3d8)
0x0012b3d8:   00000889 047158d8 047189d7 00000001
0x0012b3e8:   00000003 045ea7fd 000003f0 04715600
0x0012b3f8:   00000889 00003000 78165671 00000003
0x0012b408:   78165668 ed562fdc 000003f0 04715600
0x0012b418:   000900e0 00000883 00000000 00000000
0x0012b428:   00000000 00000000 00000002 00000000
0x0012b438:   fffffffe 045e3232 00000889 047189d7
0x0012b448:   00000889 0012b460 00000000 0012b65c 

Instructions: (pc=0x045eae80)
0x045eae70:   01 00 00 8b 86 e0 00 00 00 8d 2c c0 8b 5c eb 10
0x045eae80:   83 7b 04 00 0f 84 0c 01 00 00 50 57 51 52 68 98 


Stack: [0x00030000,0x00130000],  sp=0x0012b3d8,  free space=3ec0012af14k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [DShowPlayer.dll+0xae80]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sage.media.format.MPEGParser.getMediaAVInf0(Ljava/lang/String;JZJ)Ljava/lang/String;+0
j  sage.media.format.h.if(Ljava/io/File;)Lsage/media/format/e;+24
j  sage.media.format.h.a(Ljava/io/File;)Lsage/media/format/e;+569
j  sage.au.a(Ljava/io/File;Ljava/lang/String;B)Lsage/b3;+59
j  sage.cg.aj(Z)V+1984
j  sage.cg.l1()V+189
j  sage.cg.mh()Lsage/cg;+3
j  sage.SageTV.<init>()V+1459
v  ~StubRoutines::call_stub
j  sun.reflect.NativeConstructorAccessorImpl.newInstance0(Ljava/lang/reflect/Constructor;[Ljava/lang/Object;)Ljava/lang/Object;+0
j  sun.reflect.NativeConstructorAccessorImpl.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+72
j  sun.reflect.DelegatingConstructorAccessorImpl.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+5
j  java.lang.reflect.Constructor.newInstance([Ljava/lang/Object;)Ljava/lang/Object;+92
j  java.lang.Class.newInstance0()Ljava/lang/Object;+118
j  java.lang.Class.newInstance()Ljava/lang/Object;+15
j  sage.Sage.void([Ljava/lang/String;)V+1332
j  sage.Sage.b([Ljava/lang/String;)V+1
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x042b9c00 JavaThread "Flusher" daemon [_thread_blocked, id=3772, stack(0x015f0000,0x016f0000)]
  0x042bf800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4544, stack(0x04920000,0x04a20000)]
  0x04253400 JavaThread "AWT-Shutdown" [_thread_blocked, id=4444, stack(0x04820000,0x04920000)]
  0x04247400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=4440, stack(0x04720000,0x04820000)]
  0x03a6a800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4276, stack(0x04040000,0x04140000)]
  0x03a65000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4384, stack(0x03f40000,0x04040000)]
  0x03a63800 JavaThread "Attach Listener" daemon [_thread_blocked, id=4432, stack(0x03e40000,0x03f40000)]
  0x03a5cc00 JavaThread "Finalizer" daemon [_thread_blocked, id=4436, stack(0x03d40000,0x03e40000)]
  0x03a5b400 JavaThread "Reference Handler" daemon [_thread_blocked, id=4424, stack(0x03c40000,0x03d40000)]
=>0x01786400 JavaThread "main" [_thread_in_native, id=4108, stack(0x00030000,0x00130000)]

Other Threads:
  0x03a59c00 VMThread [stack: 0x03b40000,0x03c40000] [id=4412]
  0x03a6dc00 WatcherThread [stack: 0x04140000,0x04240000] [id=3848]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 13632K, used 2533K [0x1a9a0000, 0x1b860000, 0x229a0000)
  eden space 12160K,  20% used [0x1a9a0000, 0x1ac19588, 0x1b580000)
  from space 1472K,   0% used [0x1b580000, 0x1b580000, 0x1b6f0000)
  to   space 1472K,   0% used [0x1b6f0000, 0x1b6f0000, 0x1b860000)
 tenured generation   total 30080K, used 18046K [0x229a0000, 0x24700000, 0x329a0000)
   the space 30080K,  59% used [0x229a0000, 0x23b3fb58, 0x23b3fc00, 0x24700000)
 compacting perm gen  total 12288K, used 1906K [0x329a0000, 0x335a0000, 0x369a0000)
   the space 12288K,  15% used [0x329a0000, 0x32b7c8e8, 0x32b7ca00, 0x335a0000)
    ro space 10240K,  51% used [0x369a0000, 0x36ecb700, 0x36ecb800, 0x373a0000)
    rw space 12288K,  54% used [0x373a0000, 0x37a376c0, 0x37a37800, 0x37fa0000)

Dynamic libraries:
0x00400000 - 0x00d66000 	C:\Program Files\SageTV\SageTV\SageTVService.exe
0x7c800000 - 0x7c8c2000 	C:\WINDOWS\system32\ntdll.dll
0x77e40000 - 0x77f42000 	C:\WINDOWS\system32\kernel32.dll
0x77380000 - 0x77411000 	C:\WINDOWS\system32\USER32.dll
0x77c00000 - 0x77c49000 	C:\WINDOWS\system32\GDI32.dll
0x7d1e0000 - 0x7d27c000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77c50000 - 0x77cef000 	C:\WINDOWS\system32\RPCRT4.dll
0x76f50000 - 0x76f63000 	C:\WINDOWS\system32\Secur32.dll
0x76290000 - 0x762ad000 	C:\WINDOWS\system32\IMM32.DLL
0x7f000000 - 0x7f009000 	C:\WINDOWS\system32\LPK.DLL
0x75490000 - 0x754f5000 	C:\WINDOWS\system32\USP10.dll
0x77530000 - 0x775c7000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0\COMCTL32.dll
0x762b0000 - 0x762f9000 	C:\WINDOWS\system32\comdlg32.dll
0x77ba0000 - 0x77bfa000 	C:\WINDOWS\system32\msvcrt.dll
0x7d180000 - 0x7d1d2000 	C:\WINDOWS\system32\SHLWAPI.dll
0x7c8d0000 - 0x7d0cf000 	C:\WINDOWS\system32\SHELL32.dll
0x77420000 - 0x77523000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55\comctl32.dll
0x77670000 - 0x777a9000 	C:\WINDOWS\system32\ole32.dll
0x77d00000 - 0x77d8b000 	C:\WINDOWS\system32\OLEAUT32.dll
0x71c00000 - 0x71c17000 	C:\WINDOWS\system32\ws2_32.dll
0x71bf0000 - 0x71bf8000 	C:\WINDOWS\system32\WS2HELP.dll
0x64450000 - 0x6445f000 	C:\WINDOWS\system32\inetmib1.dll
0x76cf0000 - 0x76d0a000 	C:\WINDOWS\system32\iphlpapi.dll
0x76b70000 - 0x76b7b000 	C:\WINDOWS\system32\PSAPI.DLL
0x71f50000 - 0x71f58000 	C:\WINDOWS\system32\snmpapi.dll
0x76cd0000 - 0x76ce9000 	C:\WINDOWS\system32\MPRAPI.dll
0x76df0000 - 0x76e24000 	C:\WINDOWS\system32\ACTIVEDS.dll
0x76dc0000 - 0x76de8000 	C:\WINDOWS\system32\adsldpc.dll
0x71c40000 - 0x71c97000 	C:\WINDOWS\system32\NETAPI32.dll
0x76f10000 - 0x76f3e000 	C:\WINDOWS\system32\WLDAP32.dll
0x76b80000 - 0x76bae000 	C:\WINDOWS\system32\credui.dll
0x76a80000 - 0x76a92000 	C:\WINDOWS\system32\ATL.DLL
0x76e30000 - 0x76e3c000 	C:\WINDOWS\system32\rtutils.dll
0x7e020000 - 0x7e02f000 	C:\WINDOWS\system32\SAMLIB.dll
0x770e0000 - 0x771e8000 	C:\WINDOWS\system32\SETUPAPI.dll
0x6d800000 - 0x6daa7000 	C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76aa0000 - 0x76acd000 	C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000 	C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x6d7b0000 - 0x6d7bc000 	C:\Program Files\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000 	C:\Program Files\Java\jre6\bin\java.dll
0x6d290000 - 0x6d298000 	C:\Program Files\Java\jre6\bin\hpi.dll
0x6d7f0000 - 0x6d7ff000 	C:\Program Files\Java\jre6\bin\zip.dll
0x10000000 - 0x10022000 	C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x403f0000 - 0x404d6000 	C:\WINDOWS\system32\WININET.dll
0x04440000 - 0x04449000 	C:\WINDOWS\system32\Normaliz.dll
0x6f350000 - 0x6f483000 	C:\WINDOWS\system32\urlmon.dll
0x40a90000 - 0x40c78000 	C:\WINDOWS\system32\iertutil.dll
0x6d610000 - 0x6d623000 	C:\Program Files\Java\jre6\bin\net.dll
0x71b20000 - 0x71b61000 	C:\WINDOWS\System32\mswsock.dll
0x76ed0000 - 0x76efa000 	C:\WINDOWS\system32\DNSAPI.dll
0x76f70000 - 0x76f77000 	C:\WINDOWS\System32\winrnr.dll
0x76f80000 - 0x76f85000 	C:\WINDOWS\system32\rasadhlp.dll
0x6d000000 - 0x6d14a000 	C:\Program Files\Java\jre6\bin\awt.dll
0x73070000 - 0x73097000 	C:\WINDOWS\system32\WINSPOOL.DRV
0x045e0000 - 0x046fb000 	C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x78130000 - 0x781cb000 	C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_E6967989\MSVCR80.dll
0x04f30000 - 0x04f7e000 	C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x04f90000 - 0x04f9c000 	C:\Program Files\SageTV\SageTV\averapi_182.dll
0x7c420000 - 0x7c4a7000 	C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_E6967989\MSVCP80.dll
0x777b0000 - 0x77833000 	C:\WINDOWS\system32\CLBCatQ.DLL
0x77010000 - 0x770d6000 	C:\WINDOWS\system32\COMRes.dll
0x77b90000 - 0x77b98000 	C:\WINDOWS\system32\VERSION.dll
0x76500000 - 0x76511000 	C:\WINDOWS\system32\devenum.dll
0x76bb0000 - 0x76bdc000 	C:\WINDOWS\system32\WINTRUST.dll
0x761b0000 - 0x76243000 	C:\WINDOWS\system32\CRYPT32.dll
0x76190000 - 0x761a2000 	C:\WINDOWS\system32\MSASN1.dll
0x76c10000 - 0x76c38000 	C:\WINDOWS\system32\imagehlp.dll
0x73800000 - 0x73807000 	C:\WINDOWS\system32\msdmo.dll
0x60040000 - 0x60063000 	C:\WINDOWS\system32\ksproxy.ax
0x73e20000 - 0x73e24000 	C:\WINDOWS\system32\ksuser.dll
0x5c840000 - 0x5c84a000 	C:\WINDOWS\system32\vidcap.ax
0x052d0000 - 0x052ec000 	C:\WINDOWS\system32\hcwcp.ax
0x56f50000 - 0x56f69000 	C:\WINDOWS\system32\kswdmcap.ax
0x73eb0000 - 0x73fd1000 	C:\WINDOWS\system32\MFC42.dll
0x71bb0000 - 0x71bb9000 	C:\WINDOWS\system32\WSOCK32.dll
0x48890000 - 0x488cd000 	C:\WINDOWS\system32\ODBC32.dll
0x054c0000 - 0x054d7000 	C:\WINDOWS\system32\odbcint.dll
0x56f40000 - 0x56f4d000 	C:\WINDOWS\system32\ksxbar.ax
0x5fff0000 - 0x60002000 	C:\WINDOWS\system32\kstvtune.ax

VM Arguments:
jvm_args: -Djava.library.path=C:\Program Files\SageTV\SageTV\; -Xmx384m -Xrs vfprintf -server -verbose:gc -XX:+ForceTimeHighResolution 
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Microsoft SQL Server\90\Tools\binn\
USERNAME=Administrator
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 7, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows Server 2003 family Build 3790 Service Pack 2

CPU:total 4 (4 cores per cpu, 1 threads per core) family 6 model 23 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1

Memory: 4k page, physical 4192504k(3409592k free), swap 6120380k(5114400k free)

vm_info: Java HotSpot(TM) Client VM (17.0-b17) for windows-x86 JRE (1.6.0_21-b07), built on Jul 17 2010 01:10:15 by "java_re" with MS VC++ 7.1 (VS2003)

time: Mon Aug 02 19:55:17 2010
elapsed time: 1 seconds

[iostream212]

version 7.0.13 resolved this issue for me. Thanks!