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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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Old 07-06-2010, 06:59 PM
lobosrul's Avatar
lobosrul lobosrul is offline
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Join Date: Aug 2005
Location: Albuquerque, NM
Posts: 573
Strange Issue with Upgrade Keys

For some reason I have a "borked" install of SageTV on my computer. It keeps telling me that I have a pre version 7 key and to enter my upgrade key and each time I do it tells me its invalid or a duplicate (I'm copying and pasting from an email). So figuring that Sage 7 is beta I reverted to Sage 6... now its telling me to enter the upgrade key for it, and I do... SAME PROBLEM.

Is there anyway to COMPLETELY remove SageTV from my system, including all the keys it stores??? I've tried going through the registry already. I'm on win7 BTW. Also, I emailed sagetv support 24 hours ago and still havent heard back.

Edit: I just had a response via email from sagetv support.

Last edited by lobosrul; 07-06-2010 at 07:04 PM.
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Old 07-06-2010, 07:14 PM
lobosrul's Avatar
lobosrul lobosrul is offline
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Join Date: Aug 2005
Location: Albuquerque, NM
Posts: 573
Ok so apparently I was entering my key in the wrong place. I was trying to enter it into the "Register Sagetv Media Extender or Placeshifter". In my defense though, opening sageTV, whether in service mode or not, was not asking for a key, it just told me it needed one.

I found the solution at:
http://forums.sagetv.com/forums/showthread.php?p=433096 (last post)
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