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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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  #1  
Old 01-02-2019, 12:00 PM
gandalf gandalf is offline
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Location: Victoria, BC, Canada
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USBUIRT drivers for Win 10

I have just completed a system change moving my SageTV system to new hardware. Looks like I may even have the R5000 working at last.
However my new Win10 system would repeatedly work fine until rebooted then would BSOD. Something in the boot process was causing a System Exception.
Eventually process of elimination tracked it down to the USBUIRT.
As long as it is not installed, all is well. I can install it using the 2.06.01 driver from the USBUIRT web site and it works - multi-zone and all. However rebooting the system BSODs and rollback is the only option.
I figure I must be missing something simple. Is anyone using the USBUIRT with a clean install on Win10? What drivers did you use?
I am tearing my hair out over this one and I can't afford to loose much more.
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  #2  
Old 01-02-2019, 01:23 PM
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Tiki Tiki is offline
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Maybe some hardware incompatibility between USBUIRT and the USB controller on your new computer? I don’t recall hearing anyone else with this issue with USBUIRT, but my instinct would be to try plugging it in to some different USB ports and see if anything changes.
__________________
Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM
Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2)
,USBUIRT (multi-zone)
Source:
Comcast/Xfinity X1 Cable
Primary Client: Server Other Clients: (1) HD200, (1) HD300
Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE,
HDHR, HVR-2250, HD-PVR
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  #3  
Old 01-02-2019, 04:23 PM
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SHS SHS is offline
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Very odd post your full spec of this system a list all hardware in side or if a OEM system then the make and model of it.
A list of what software you install on it yes even drivers package you can view in Windows Update there a link for View update History scroll down to driver Update or if manuel install something newer
Download Blue Screen View 1.55 get the 64bit ver changing to XP mode by push F8 key take screenshot of it.
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  #4  
Old 01-02-2019, 05:23 PM
gandalf gandalf is offline
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Location: Victoria, BC, Canada
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Well the BSOD program referred to by SHS did not report results - which I assume means the crash did not produce a dump file and I will need to change the config and crash it again. Will do that but it will take a little time.
Meanwhile I like Tikki's suggestion of trying other USB ports so I will do that at the same time.
It is very odd in that the install of the driver for the USBUIRT obviously works. Device Manager shows the device moved from unknown to USB device. It actually works and I can control my two tuners with channel changing via the USBUIRT and recording on two HD PVRs.
The problem only happens when I have cause to restart the system. At that point Windows crashes during startup with a System Exception Error - 7E if my memory is right. I think the faulting software is named as the USBUIRT DLL file.
The only way out is a Windows initiated rollback - which then restarts without the USBUIRT installed.
I even tried forcing a restore point - which it is happy to do. However restoring with that restore point crashes at reboot.
Following Tikki's logic I do have a PCI USB card that I could use if there is some allergy to the onboard controller.
The computer is a custom build using an Intel Core i7 9700 CPU with 8G of RAM on an Asus Prime Z390-A mobo with an Nvidia GTX 1050 Ti running at 4K res output. The system was purpose spec'd to run a/v software. It has a 6 disc Storage Spaces disk array with 24TB capacity. Tuners (which worked on my old Win 8.1 system) are 2 HDHR OTA tuners, 2 HD PVRs (with tuning using the problematic USBUIRT) on two cable boxes, and an R5000 modified cable tuner.
I had a lot of issues originally getting the video drivers to run with SageTV - but they work now. SageTV records and replays recordings just fine.
I will work on the BSOD report and post further when I have it. Meanwhile, SHS, any red flags from my hardware description?
Thanks.
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  #5  
Old 01-02-2019, 05:39 PM
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SHS SHS is offline
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Beside sure that using a USB 2.0 Port not any USB 3.x
And install the latest intel chip set drivers
If all else fail give this a shot
https://forums.nextpvr.com/showthread.php?59623
See if this help

Your hardware description is fine it more likely loading issues or some from timing

Last edited by SHS; 01-02-2019 at 05:54 PM.
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  #6  
Old 01-02-2019, 06:20 PM
gandalf gandalf is offline
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Location: Victoria, BC, Canada
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I re-installed the USBUIRT - connecting it to a front panel USB2 port. I think the port I was using on the back may have been a USB3 port so that might be the issue - so much for backwards compatible!
Tried installing the HDPVR in SageTV - no joy with adding the USBUIRT - driver not found error ... as expected.
Rebooted - no problems so far.
Updated the USBUIRT driver in Device Manager, using the folder where I had downloaded the latest drivers from the USBUIRT web site. Now SageTV will add the tuner and it works. Added both HDPVRs - both work and tune independently so multi-zone works.
Rebooted - clean. Tuners still set up in SageTV. all looks good.
I think I will install the NEC PCI USB board to add more USB ports on the back to the computer - looks a bit untidy with the USBUIRT plugged in the front.
However I am guessing that was the fix - needed a USB2 port.
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  #7  
Old 01-02-2019, 06:45 PM
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SHS SHS is offline
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Order a
https://www.newegg.com/Product/Produ...82E16812200523
Used USB_E12 and USB_E34 header on the motherboard

Last edited by SHS; 01-02-2019 at 06:51 PM.
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  #8  
Old 01-09-2019, 02:34 PM
gandalf gandalf is offline
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Join Date: Feb 2008
Location: Victoria, BC, Canada
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Ordered one of the USB back panels suggested by SHS - just rebooted after fitting it and connecting the USBUIRT to it. All works fine and cabling is now acceptably tidy.
Looks like the issue was that the USBUIRT and the current driver are not compatible with this MOBO's on-board USB3 ports - but work fine with the USB2 ports.
No idea why that should be but the USBUIRT driver is unlikely to get fixed and the workaround with USB2 is a good solution - so case closed.
Thanks for the help folks.
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