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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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  #1  
Old 04-23-2013, 11:47 AM
fbures fbures is offline
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Join Date: Oct 2006
Location: Mississauga, ON
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USB_UIRT order - 3 weeks no reposnse

Hi, perhaps someone has some experience with this:

I ordered USB-UIRT on April 7-th and payed via PayPal. There was no response or confirmation of the order other than from PayPal. Last week I E-mailed the vendor Jon Rhees at orders@usbuirt.com and asked what was the status of my order. Again, so far there has been no response.
Is that normal behaviour of this vendor? Should I ask PayPal to intervene?

Thanks for any advise
Frank
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  #2  
Old 04-23-2013, 11:52 AM
MattHelm MattHelm is offline
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I've never had problems getting with him, but I'm sure he's a 1 man shop, so if he was sick or something bad I'm not sure what would happen.

He does have his own forum. Ask there, too.

As always, check you spam folder.
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  #3  
Old 04-23-2013, 12:06 PM
fbures fbures is offline
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Quote:
Originally Posted by MattHelm View Post
He does have his own forum. Ask there, too.
What you know the URL of that forum?

Thanks
Frank
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  #4  
Old 04-23-2013, 12:47 PM
JerryB JerryB is offline
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Quote:
Originally Posted by fbures View Post
What you know the URL of that forum?
I have:

http://65.36.202.170/phpBB2/
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  #5  
Old 04-23-2013, 03:21 PM
fbures fbures is offline
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Location: Mississauga, ON
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Thanks a lot. The last post on that forum was made around the time I ordered my USB-UIRT so it seems that the moderator has not been available since. I'll wait for another week and then contact PayPal.

Thanks
Frank
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  #6  
Old 04-23-2013, 08:14 PM
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KryptoNyte KryptoNyte is offline
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I don't know how long this has been going on, but when I visited the website about two weeks ago, there was a message that they were out of stock until April 22 (the message is still there), so it might make sense that you haven't received yours yet I suppose.

I did however notice that you could purchase them on Amazon (in stock).
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  #7  
Old 04-25-2013, 06:47 PM
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KryptoNyte KryptoNyte is offline
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Okay, so now it says out of stock until May 8th. Maybe he's on extended vacation or something.
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