Phoenix Menus Have Disappeared???

[GMan78]

Hi Folks,

Thanks again for the great work on Phoenix! This morning I was doing some channel maintenance under the default STV and then exited to Windows. When I launched SageTV Phoenix loaded but without any menus. It does show my current and future recordings but that's it. Also, when I launch options it just shows a black bar overlayed accross the background.

What would be the best course of action to remediate this issue?

Thanks!

George

[wrems]

I'd first try and restart your entire server. Bring everything down and start fresh.

[stuckless]

Originally Posted by GMan78

Hi Folks,

Thanks again for the great work on Phoenix! This morning I was doing some channel maintenance under the default STV and then exited to Windows. When I launched SageTV Phoenix loaded but without any menus. It does show my current and future recordings but that's it. Also, when I launch options it just shows a black bar overlayed accross the background.

What would be the best course of action to remediate this issue?

Thanks!

George

Did you make any changes to any of the menu files? If you did, and you added some invalid xml code, then the menu will fail to parse. If you shut down the sagetv server, and start it up, and then check the logs/phoenix.log for any Exception messages. Also, Phoenix may log some errors to the System Messages as well.

[GMan78]

Thanks for the fast response, wow!

I have not made any changes to the menu files...

I may have updated Java last night...not sure what system that was on though...

OK, so I rebooted and there was no change. Just for kicks and giggles I stopped and started SageTV Service...no joy.

So here is a portion of the Phoenix.log with the exception:

2011-09-06 09:47:51,973 [AWT-EventQueue-0] WARN  sagex.phoenix.vfs.VFSManager - Failed to load vfs sources from: .\STVs\Phoenix\vfs\x-vfs.xml; Dynamic Views/Sources will most likely be empty until the problem is resolved.
java.io.FileNotFoundException: .\STVs\Phoenix\vfs\vfs.dtd (The system cannot find the file specified)
	at java.io.FileInputStream.open(Native Method)
	at java.io.FileInputStream.<init>(Unknown Source)
	at sagex.phoenix.vfs.builder.VFSBuilder$1.resolveEntity(VFSBuilder.java:53)
	at com.sun.org.apache.xerces.internal.util.EntityResolverWrapper.resolveEntity(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.resolveEntityAsPerStax(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$DTDDriver.dispatch(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$DTDDriver.next(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(Unknown Source)
	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
	at sagex.phoenix.vfs.builder.VFSBuilder.registerVFSSources(VFSBuilder.java:67)
	at sagex.phoenix.vfs.VFSManager.visitConfigurationFile(VFSManager.java:174)
	at sagex.phoenix.common.SystemConfigurationFileManager.visitFiles(SystemConfigurationFileManager.java:100)
	at sagex.phoenix.common.SystemConfigurationFileManager.accept(SystemConfigurationFileManager.java:73)
	at sagex.phoenix.vfs.VFSManager.loadConfigurations(VFSManager.java:187)
	at sagex.phoenix.Phoenix.initServices(Phoenix.java:192)
	at sagex.phoenix.Phoenix.<clinit>(Phoenix.java:71)
	at sagex.phoenix.configuration.proxy.FieldProxy.getProperty(FieldProxy.java:29)
	at sagex.phoenix.configuration.proxy.FieldProxy.get(FieldProxy.java:33)
	at sagex.phoenix.metadata.MetadataConfiguration.getFanartCentralFolder(MetadataConfiguration.java:150)
	at sagex.phoenix.fanart.PhoenixFanartSupport2.<init>(PhoenixFanartSupport2.java:87)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
	at java.lang.reflect.Constructor.newInstance(Unknown Source)
	at java.lang.Class.newInstance0(Unknown Source)
	at java.lang.Class.newInstance(Unknown Source)
	at phoenix.impl.FanartAPI.<init>(FanartAPI.java:87)
	at phoenix.api.<clinit>(api.java:232)
	at phoenix.impl.UtilAPI.InitializePhoenixContext(UtilAPI.java:333)
	at phoenix.util.InitializePhoenixContext(util.java:192)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at sage.e$e.a(Unknown Source)
	at sage.a.m$b.a(Unknown Source)
	at sage.a.m.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.cb.ah(Unknown Source)
	at sage.UIManager.a(Unknown Source)
	at sage.UIManager.a(Unknown Source)
	at sage.UIManager.run(Unknown Source)
	at java.awt.event.InvocationEvent.dispatch(Unknown Source)
	at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
	at java.awt.EventQueue.access$000(Unknown Source)
	at java.awt.EventQueue$1.run(Unknown Source)
	at java.awt.EventQueue$1.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)
	at java.awt.EventQueue.dispatchEvent(Unknown Source)
	at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.run(Unknown Source)

There are additional exceptions in the log file, would you like me to upload the entire file?

THANK YOU!

George

[stuckless]

For some reason, you are missing the .dtd (file that is used to validate the integrity of the menus and vfs)... So, something deleted these files.

You should reinstall phoenix-core and see if that resolves the issue.

[sflamm]

I had a similar issue spontaneously - the x-vfs.xml file disappeared.
No changes on my part... other than an upgrade to BMT and/or Phoenix.

I think there is a bug lying around somewhere...

It was fixed by reinstalling Phoenix...

[GMan78]

Just wanted to conclude this thread...

I uninstalled and reinstalled Phoenix as suggested and that did the trick...

Thank you!

George

[stuckless]

I have seen a few times where sagetv doesn't fully extract a plugin's files. I can't reproduce the issue myself, but I suspect it's a small bug in the plugin extraction code (ie, outside of the control of phoenix). And again, I've only seen this myself once or twice... so I can't even conclusively say it's a SageTV bug (but I like to blame them, since they are not around to defend themselves )

[pvr599]

I just started experiencing the same thing.
The only thing I remember changing was adding the channel logo's, but I seem to remember having no problems right after. That was about 3 days ago.

The first problem I started seeing was when I would go into a menu or the EPG. I couldn't see the lines highlight at all. For example in the options menu, I could press down 6 times on the remote to get to the SageTV options, but I couldn't actually see the selections being made. I'm still having that problem. So, after reading this post, I tried reinstalling Phoenix. Now I have no landing zone menu or options. I can get to the EPG, but still cannot see where the remote is going. When I first installed Phoenix, I had a background on the bar across the top that shows the free HDD, weather and time. There is no background now. Same thing with the EPG. It looks as if it's just floating.

I then went to uninstall Phoenix again along with core services. Everything I tried to uninstall was dependent on something else. Phoenix Core services won't uninstall without uninstalling BMT web services. Then the next thing I tried to uninstall was dependent on a tweaks plugin. I mean, I think I have to start completely over. But it's almost impossible because I cannot get the options menu to show up. Actually I think it might be there, I just can't see it. I can't get to the options menu to get to the plugins to even revert back to default.

I think I made a mess out of something that was working great for about a week. If anyone could help me at least get back to the default STV, I'd appreciate it.

Thanks!!

[pvr599]

Well, I rebooted the server and the menu's have returned...thank god.

I still have the problem where I can't see really see anything highlight when I move thru the menu's. I just have to kind of guess what I'm one when I hit select. Very strange.

Should I go thru and uninstall all the plugins associated with Phoenix and BMT and reinstall them?

Any ideas would be greatly appreciated. Thanks guys!

EDIT: just to add also when I go into the options menu and select say Landing Zone Options, the menu's just lay on top of each other. It's like there is no background for anything. I can see the main options menu right below the landing zone options. It's a big mess. I hope that makes sense.

[stuckless]

Originally Posted by pvr599

Well, I rebooted the server and the menu's have returned...thank god.

I still have the problem where I can't see really see anything highlight when I move thru the menu's. I just have to kind of guess what I'm one when I hit select. Very strange.

Should I go thru and uninstall all the plugins associated with Phoenix and BMT and reinstall them?

Any ideas would be greatly appreciated. Thanks guys!

EDIT: just to add also when I go into the options menu and select say Landing Zone Options, the menu's just lay on top of each other. It's like there is no background for anything. I can see the main options menu right below the landing zone options. It's a big mess. I hope that makes sense.

I sounds like your Phoenix UI plugin didn't get extracted properly. I'd uninstall the phoenix UI plugin, and then install it again. And reboot the server after it's installed, just to make sure that everything gets loaded in the proper order.

[pvr599]

I'm not sure which is the Phoenix UI plugin. I see
Phoenix (installed)
Phoenix API (installed)
Phoenix Core Services (installed)
Phoenix Fanart for Malore Menus
Phoenix Fanart for SageTV (installed)
Phoenix Fanart for SageTV V7
Phoenix Restful APIs

One strange thing I just noticed today is there is no option to uninstall any of the ones that are installed. Close and view plugin details is all I get.

uhhhgg, what did I do?!?!
thanks again!!

EDIT: I went to Advanced options to set Full UI Package back to SageTV7.xml it is already set to SageTV7.xml not Phoenix. When I go to load the new SageTV package it asks me if I'm sure I want to replace the Application Package (SageTV7.xml) currently in use. I don't know if that makes a difference. Just throwing that out there.

[pvr599]

It's me again,
Ok, I reloaded the default STV and uninstalled everything Phoenix and BMT. Restarted the server and extender. Reinstalled Phoenix and still the same thing. No backgrounds or highlighting on the menu's. This is sad. I did have it working perfect at one time.
Any ideas?
Thanks!!

Edit: ok, I did something again. I went in to options and skin manager. Maybe I was on a different skin. Don't know how that happened, but I selected the defaule skin and YAY, everything is back to normal.