Program Guide Missing Channels from 1st Tuner

[Electronicbuff]

I'm against a wall on this one.

I am missing some channels (2, 4, 7, etc) from my Hauppauge PVR500 dual tuner in the program guide only. Meaning I can't view them when watching SageTV. I can view them however if I go into the tuner setup and click on view.

When I go into the "tuner source setup" it shows the channels as being "On with the Green Dot" and they are tuning correctly in the setup screen. But they do not all show up in my "program guide", meaning I can't view them.

1) I tried removing the channels in the video setup and then restoring them from the Hauppauge PVR500 source [no luck]

2) I double checked to make sure there was no conflict with the HDHomerun, thinking maybe they were sharing the same channel number or something (all I have turned on for HDHomerun tuner are the digital channels which work) [no conflict found]

3) I tried removing the Hauppauge PVR500 tuner that was showing all of my missing channels (2, 4, 7, etc) and then reinstalled the tuner [no luck]

They use to work but somehow turned themselves off and disappeared from the program guide.


Any suggestions would really be helpful.....

- electronicbuff -

[robogeek]

Did the channel callsign of the PVR500 channels get changed or remapped to match the station callsign of the digital channels? Something similar happened to me, except I think it was the other way around...my digital channels disappeared from the guide after blindly remapping the callsigns without fully understanding how the remapping was suppose to work. For me, my local ABC channel displays as WBAYDT for OTA digital broadcast and displays as ABC for the analog cable broadcast. I think what I did was remap the station callsigns of the OTA channels to match the network callsign of the analog cable channels. After doing that, I think the digital set of channels seemed to disappear. They didn't really disappear. SageTV still was able to use the tuner, but it used its own logic in deciding when to use it which meant the digital channels were no longer available on demand by selecting the digital channel from the guide like I could before remapping the channel callsigns.

[Electronicbuff]

The channel designations are all correct in the "Tuner Source Setup" screen for this tuner, just like they should be, and they are viewable perfectly when you click on view in the tuner setup area as well.

Somehow the information is not transferring to the Guide Menu.

Is there a way I can force the "Tuner Setup" selections to appear in the "Guide Menu" ??

Deleting the tuner and reinstalling it didn't get the Guide to display the channels.

[robogeek]

Originally Posted by Electronicbuff

The channel designations are all correct in the "Tuner Source Setup" screen for this tuner, just like they should be, and they are viewable perfectly when you click on view in the tuner setup area as well.

Somehow the information is not transferring to the Guide Menu.

This is really strange. If the channel is enabled and you didn't mess up any channel mappings, then those enabled channels should show up in your guide.

When you say the channel information is not transferring to the guide, do you mean the channel number doesn't show up at all, or do you mean the channel number is listed but is blank or displays No Data for the timeslots? Are you using the latest SageTV v6.6 (released today) or an older version? Did you do any remapping previously? If so, you might want to go back through all of the channels on all of your lineups to be sure there are no conflicts.

You verified, by going into the Remap Channel screen->Remap Channel #, that the Enabled box is checked and that the logical and physical channel numbers are correctly assigned and not conflicting with other lineups?

So for the guide missing channel 2 on the PVR500, it is enabled in the channel list and in the Remap Channel screen, the Enabled box is checked and both the Logical and Physical channel numbers are set to 2? Do you have any other lineups active besides the one on the PVR500 and the HDHR? If so, are there any that have a physical channel set to 2?

If the channel number is there in the guide, but the timeslots are all blank or displays No Data, then SageTV might not have been able to update the guide from the SageTV EPG server online or is in the process of doing it. Toggling a channel off and back on in the channel setup should force an EPG update, or if you have Nielm's Web Server for SageTV installed you can do it from the main web page there. Then, from the SageTV main menu, if you go to Setup->Help->System Information and scroll down a page or two, you should see Last EPG Update and Next EPG Update. If the Last EPG Update wasn't very recent or the Next EPG Update shows 0 hrs 0 minutes, then SageTV might be in the process of getting EPG data or might be having troubles getting it.

[Opus4]

See the note at the bottom of p. 47 and/or on p. 151 of the v6.6 PDF manual. That info explains how channels are merged in the Program Guide.

- Andy

[Electronicbuff]

Still no luck....

I revisited the Guide and found that only channels 2,3,4,5,6,7 are missing. The rest of the channels from the PVR500 are showing in the Guide.

The Channel number and description do not exist in the guide for only 2,3,4,5,6,7 (as if they never existed).

PVR500 Tuner:
All appears well in the Channel Setup menu:
- Channel has green dot (showing active)
- I can view the tv stations (2,3,4,5,6,7) by clicking on view button
- Mapping shows correct channel number logical & physical

What is strange is the fact that the other channels 8 and up show up on the Guide with channel number and description and are fed from this same tuner.


My other tuner is the HDhomerun tuner. It is only used for channels over 100 since my digital channels are 100+. So no conflict here and no other channel has the same network ID.

Any help truly appreciated................

[Opus4]

Did you see my above post referencing the PDF manual?

Are you using the default STV? On the Program Guide menu, use the Options command & change Channel Sorting to Name, then look for the stations.

- Andy

[Electronicbuff]

You may be on to something. (thanks for showing me the other sort method of Guide)


From the sort I've established that there is a digital equivalent on my cable system for the analogs 2-7.

But this really taxes my HDhomerun due to only 2 tuners.

Is there a work around so I can use the analog 2-7 from my PVR500, since it can decode the channel 2-7 analog cable broadcasts [as witnessed with the View button in setup], in addition to the digital equivalent on the HDhomerun?

[Opus4]

SageTV automatically records a channel from whichever available tuner can tune the channel. The scheduler will shift recordings around to try to fit the most possible recordings onto the available tuners, in case there are any conflicts.

Personally, I would prefer that the digital tuner be used to record the channel because that will be the cleaner recording (and is what SageTV defaults to). But, you can use the mmc/encoders/<some number>/encoder_merit property to set tuner priority, where higher merit is higher priority, if you really want the analog tuner to be higher priority... but this only affects things when all other decision points are equal.

- Andy

[Electronicbuff]

But I'd still like to get the PVR500 to display that the channels were valid in the "Guide."

Do you know of a way that I can get it to display the channels again?

It use to have both analog as well as the digital versions (up in the 200s) of the same program.

I'd like it to redisplay the analog choice again if possible.



---Side Note: How do you get your system info to display at the bottom of your text window? Is this info in your signature selection? ----

[Opus4]

Originally Posted by Electronicbuff

But I'd still like to get the PVR500 to display that the channels were valid in the "Guide."

Do you know of a way that I can get it to display the channels again?

It use to have both analog as well as the digital versions (up in the 200s) of the same program.

The channels are valid in the guide. If you had them listed separately in the Program Guide previously, then they were different stations in your lineups. SageTV has merged same-named stations (technically: same station IDs) in the guide for a long time, so this is not something new. I added those two references in the PDF quite some time ago to explain this in response to the recurring question from people wondering why their channels weren't listed, when, in fact, they were listed.

Besides, even if you had all the channels listed multiple times in the guide, you don't choose what tuner to use for a recording -- you tell SageTV to record a specific show & then it chooses an available tuner to use for the recording.



But, now that I think about it: you should double check that the HDHR channels are mapped correctly. If they are the HD versions of channels and the analog tuner is tuning the SD versions, then they shouldn't be mapped to the same stations -- there is usually HD or DT added to the end of the HD channels. And/or: if the HDHR is configured to tune both the HD and SD versions of some channels, then I suggest dumping the SD versions from the HDHR's lineup.

- Andy

[Electronicbuff]

You are a Genius

I checked the HDHR tuner (digital only) and found that the "non-DT" station id selections were selected in the "setup for channels" of the HDHR; yet the HDHR played the digital equivalent of the station.

I changed the selections in the HDHR for channels 2-7 to the DT option and all of the stations appeared in the "Guide" like they should.

Strange, the HDHR can't play SD channels yet it opted to automatically use the SD programming selections then displayed the DT version in their place.

Thank You very much for all your help...

This is how to do it:
Within the SageTV Setup menu go to:
1) Setup Video Sources
2) (select the HD Homerun Tuner)
3) Go to "Channel Setup" option
4) Scroll down your channel list:
- When you see two channels with the same channel number make sure the channel is turned on (green dot) that has DT (for digital) in the identification call sign for that channel.
- Un-select the non-DT channel number so the analog tuner can use it again.

Save your changes by selecting "Done" and you should now have the analog version that your analog tuner picks up as well as the digital version with your digital tuner.

*I had to rewrite these directions as I needed them again and wasn't sure where I went the first time.