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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.) |
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#1
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Bought wrong version
I accidentally purchased the Mac license for SageTV and need the Windows version. Does anyone know what their exchange policy is so that I can get the correct registration key?
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#2
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To my knowledge, there is no exchange policy for versions. I made the same mistake as you, except I bought Windows instead of Linux.
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SAGE Server 7.0.23 | Java 1.6.0_23 HW: XP32 @ 2.4Ghz Core2Duo/4gb RAM PVR150 + SAT | HDHR | 1x HD200 |
#3
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So I'm out $100. That's great.
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#4
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If you recently made the purchase, I suggest you email SageTV instead of posting on the forum. The people on the forum aren't connected to the SageTV store and can't answer your question.
- Andy
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SageTV Open Source v9 is available. - Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1. - Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus - HD Extenders: A) FAQs B) URC MX-700 remote setup Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request. |
#5
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I've already emailed them and was waiting for an answer. I was just curious if it's happened to anyone before to see what kind of an answer I might get when they do answer.
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#6
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Keep in mind that the Linux version is considered OEM - hence the reason it is a bit different than any other version of Sage. My hunch will be that they will swap you with little trouble. The Linux flavor has always been a completely different kettle of fish regardless of the issue, due to it's OEM status.
-PGPfan
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Sage Server: Gigabyte 690AMD m-ATX, Athlon II X4 620 Propus, 3.0 GB ram, (1) VistaView dual analog PCI-e tuner, (2) Avermedia Purity 3D MCE 250's, (1) HD-Homerun, 1.5 TB of hard drives in a Windows Home Server drive pool, Western Digital 300GB 'scratch' disk outside the pool, Gigabit LAN Sage Clients: MSI DIVA m-ATX, 5.1 channel 100w/channel amplifier card, 2 GB ram, , (1) Hauppauge MVP, (1) SageTV HD-100 Media Storage: unRAID 3.6TB server |
#7
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They sent me the correct key and I'm up and running!
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#8
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Good for you.
And I fail to see what the 'OEM' nature of the Linux version has to do with it. Binary is java, yes?
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SAGE Server 7.0.23 | Java 1.6.0_23 HW: XP32 @ 2.4Ghz Core2Duo/4gb RAM PVR150 + SAT | HDHR | 1x HD200 |
#9
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The Linux version was created as an OEM version for use as a SageTV set top-type box. Originally it was never intended to be sold to the public consumer. After a public outcry on these forums Sage annouced it would be sold but it would not be providing any support. Support is a paid option through their OEM agreement. So for the most part you will get some support on the linux version from Sage on occassion but mostly the support is on a user-to-user basis.
Gerry
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Big Gerr _______ Server - WHS 2011: Sage 7.1.9 - 1 x HD Prime and 2 x HDHomeRun - Intel Atom D525 1.6 GHz, Acer Easystore, RAM 4 GB, 4 x 2TB hotswap drives, 1 x 2TB USB ext Clients: 2 x PC Clients, 1 x HD300, 2 x HD-200, 1 x HD-100 DEV Client: Win 7 Ultimate 64 bit - AMD 64 x2 6000+, Gigabyte GA-MA790GP-DS4H MB, RAM 4GB, HD OS:500GB, DATA:1 x 500GB, Pace RGN STB. |
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