SageTV Service Hosed

[walts81]

I just upgraded to ver 6 and now the sage service gets stuck and won't start (it's perpetually in the "starting" state). I can't stop it and I can't disable it. I tried rebooting and it just does the same thing. I figure safe mode will probably work except I don't have a monitor hooked up that PC. But I still think it's a bit ridiculous that it doesn't timeout after trying to start the service unsuccessfully.

- Josh

[AngelofDeth]

How long has it been going? It takes a while the first time starting... What does the log file say?

[domc]

To turn it off, do a ctrl/alt/delete and click on the processes tab. Look for sageservice and close and end process.

I installed v6 and I had a problem with the UI taking about 20-30 seconds to start after clicking on the sagetv desktop icon while sageservice was running.

[polen]

Right click on My Computer and select Manage.
Open up the Service and Applications tree.
Click on Services
Double click SageTV from the right pane.
Change Startup type to Manual
Click OK

Now when you reboot the service will not start.

Now after rebooting, open SageTVServiceControl.exe and Disable it.

You might want to run the UI first before Enabling the service.

After it is Disable, then Enable it and see if it starts correctly.

I hope this helps.

-Polen

[walts81]

It won't let me change the startup type to "manual" or "disabled". When I change it, it just hangs and stops repsonding. End task from task manager doesn't change its state in "services" either.

- Josh

[Opus4]

Originally Posted by walts81

I just upgraded to ver 6 and now the sage service gets stuck and won't start (it's perpetually in the "starting" state). I can't stop it and I can't disable it. I tried rebooting and it just does the same thing. I figure safe mode will probably work except I don't have a monitor hooked up that PC. But I still think it's a bit ridiculous that it doesn't timeout after trying to start the service unsuccessfully.

As was mentioned above, the first time you run v6, it might take longer than usual. This is happening because it is updating its database for some of the new features. That may be what you are experiencing.

- Andy

[walts81]

I don't think it should take 20 minutes!

- Josh

[AngelofDeth]

Check your sagetv_0.txt log file and see what it is doing. If its still doing the database conversion it should be obvious from the log file.

[blade]

Originally Posted by walts81

I don't think it should take 20 minutes!

- Josh

Many people were seeing 10-15 minutes so 20 might not be out of the question depending on how powerful your server is and how much info there is for Sage to update.

[heffe2001]

Maybe in the next installer, or the next full release version, the system should DEFAULT to non-service mode, and not le you change it until after it's done the database conversion. That would stop all the people wondering what sage is doing while it's attempting to start up.

[JREkiwi]

I had exacting the same problem. I had started up not as a service and saw it do the database update.

Then I started up running as a service. CPU went to 100% running SageTVTranscoder and the log shows

Wed 10/4 17:37:50.339 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac
Wed 10/4 17:38:49.696 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac

After 5 minutes and no more log activity, CPU still at 100%. Killed machine.
Tried a couple more times with the same result.
Started in safe mode. Removed music directories from import library.
Works fine.

Sage had obviously scanned a lot of the music already because log shows "Seeker removing file because it's not in the library import path anymore" for many other FLAC encoded files.

Might try adding the music directories back in at some stage, but ran out of time.

John

[JREkiwi]

Tried adding my music directories back in, and have narrowed this problem down to one album. Every file appears to take approx 2 minutes to scan with SageTVTranscoder pegging the CPU out at 100%

Thu 10/5 18:34:43.922 testFile=01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:35:42.616 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:36:40.746 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:36:40.762 Added:MediaFile[id=206332 A[206335,206333,"01-Sweet Dreams (Are Made Of This)",0@0605.17:10,0] host=bob encodedBy= format=null D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac, Seg0[Mon 6/5 17:10:08.604-Mon 6/5 17:10:08.605]]
Thu 10/5 18:36:40.765 New Library File MediaFile[id=206332 A[206335,206333,"01-Sweet Dreams (Are Made Of This)",0@0605.17:10,0] host=bob encodedBy= format=null D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac, Seg0[Mon 6/5 17:10:08.604-Mon 6/5 17:10:08.605]]

All my other flac encoded files appear to take approx 0.1 secs each to process.

Looks like the same problem as this.

[nielm]

Originally Posted by heffe2001

Maybe in the next installer, or the next full release version, the system should DEFAULT to non-service mode,

It does. Ypu have to manually enable service mode after each install (I consider this a bug though!)

[jlabrue]

Originally Posted by JREkiwi

Tried adding my music directories back in, and have narrowed this problem down to one album. Every file appears to take approx 2 minutes to scan with SageTVTranscoder pegging the CPU out at 100%

Thu 10/5 18:34:43.922 testFile=01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:35:42.616 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:36:40.746 FORMATERROR UNABLE TO PARSE FILE TYPE FOR FILE: D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac
Thu 10/5 18:36:40.762 Added:MediaFile[id=206332 A[206335,206333,"01-Sweet Dreams (Are Made Of This)",0@0605.17:10,0] host=bob encodedBy= format=null D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac, Seg0[Mon 6/5 17:10:08.604-Mon 6/5 17:10:08.605]]
Thu 10/5 18:36:40.765 New Library File MediaFile[id=206332 A[206335,206333,"01-Sweet Dreams (Are Made Of This)",0@0605.17:10,0] host=bob encodedBy= format=null D:\My Documents\My Music\Various\Electric Dreams CD1\01-Sweet Dreams (Are Made Of This).flac, Seg0[Mon 6/5 17:10:08.604-Mon 6/5 17:10:08.605]]

All my other flac encoded files appear to take approx 0.1 secs each to process.

Looks like the same problem as this.

I would second this as I was having the exact same symptoms for mine. After running for 20 minutes to convert the database it would still take 20 minutes to start the service. It would sit in the "Starting" state forever and it had to do with a few FLAC files I had and an extremely large mp3 (168MB). I uploaded to support and they confirmed the parsing error and will include a fix in the next beta release whenever that will be.

[walts81]

Originally Posted by blade

Many people were seeing 10-15 minutes so 20 might not be out of the question depending on how powerful your server is and how much info there is for Sage to update.

Well, if it needs to take that long, that's fine. But shouldn't there be some sort of warning message or something to let us know that it could take that long?

- Josh

[blade]

Originally Posted by walts81

Well, if it needs to take that long, that's fine. But shouldn't there be some sort of warning message or something to let us know that it could take that long?

- Josh

I didn't program the thing, just telling you that it's normal the first time you launch v6.

I believe it has been said that if you launch the gui and not the service the first time you run it you get a message.

[heffe2001]

Originally Posted by nielm

It does. Ypu have to manually enable service mode after each install (I consider this a bug though!)

What I ment was, it not let you start it in service mode, period. Or at least give that service desktop interaction, and let it display messages as to the progress of the database conversion.

[walts81]

Ok, so after letting it sit forever, the service finally started. However, it won't play anything. It keeps giving me "rendering" errors" and after trying a few different recordings, it popped up a dialog saying "Sage has encountered an error and needs to close". So after clicking on that dialog, Sage closed (but the service was still running). So I figured I ought to restart the service.... and now the service is hanging on "starting" again.

- Josh

[rtengvad]

Originally Posted by walts81

Ok, so after letting it sit forever, the service finally started. However, it won't play anything. It keeps giving me "rendering" errors" and after trying a few different recordings, it popped up a dialog saying "Sage has encountered an error and needs to close". So after clicking on that dialog, Sage closed (but the service was still running). So I figured I ought to restart the service.... and now the service is hanging on "starting" again.

- Josh

Be patient. It will start eventually. Mine took an hour or so. Will remove those directories containing flac files.

rtengvad

[walts81]

Originally Posted by rtengvad

Be patient. It will start eventually. Mine took an hour or so. Will remove those directories containing flac files.

rtengvad

So every time the service restarts, it's going to take forever? That doesn't make any sense. I can understand it needing to take a while the first time. But it has already started successfully once. So it shouldn't be necessary to take that long on subsequent restarts.

- Josh