Sage deleted tonight's news but saved older recordings

[anotherhaus]

2nd edit: Looks like Sage crashed at 6:03pm. I'll leave this here in case it helps someone else in the future. My server was blue screening a lot over the last month or two, so I reinstalled Windows and Sage 64-bit, and while the blue screens have stopped, the server seems to still be crashing from time to time.

Tue 12/21 18:04:18.406 [main@cc34f4d] hostname=SAGE-TV
Tue 12/21 18:04:18.410 [main@cc34f4d] Splash: User Interface Manager is initializing...
Tue 12/21 18:04:19.174 [main@cc34f4d] Splash: Object Database is initializing...
Tue 12/21 18:04:19.459 [main@cc34f4d] dbFile=C:\Program Files\SageTV\SageTV\Wiz.bin(85159780) dbBackupFile=C:\Program Files\SageTV\SageTV\Wiz.bak(87187478)
Tue 12/21 18:04:19.461 [main@cc34f4d] Wizard starting to load database info...
Tue 12/21 18:04:19.461 [main@cc34f4d] Splash: Object Database Source is initializing...
Tue 12/21 18:04:19.489 [main@cc34f4d] Reading DB file:C:\Program Files\SageTV\SageTV\Wiz.bin with version 87

Edited to add: maybe it only recorded for 3 minutes so it knows something went wrong? One of the log lines says "Seg0[Tue 12/21 18:00:00.012-Tue 12/21 18:03:35.152" which seems to indicate there was an issue. I'll go back to that time stamp in the logs to see if anything comes up.


We record the news every night, and I have the favorite set to keep two. We wondered where the news went tonight, and here's what the logs say:

Tue 12/21 18:30:02.180 [Seeker@5ef27042] Enforcing keep at most limits for the files...
Tue 12/21 18:30:02.180 [Scheduler@7c982466] # Airs=9265
Tue 12/21 18:30:02.183 [Seeker@5ef27042] DONE enforcing keep at most limits for the files.
Tue 12/21 18:30:02.183 [Seeker@5ef27042] Seeker clearing unwanted and partial files...
Tue 12/21 18:30:02.187 [Seeker@5ef27042] Seeker.destroyFile called for: MediaFile[id=12720758 A[12228836,43277,"KPIX 5 News at 6pm",19572@1221.18:00,30,T] mask=TV host=SAGE-TV encodedBy=Silicondust HDHomeRun Tuner 1074F6A4-1 KPIXDT format=MPEG2-PS 0:00:00 2653 kbps [#0 Video[MPEG2-Video 29.97003 fps 1920x1080 16:9 interlaced id=e0]#1 Audio[AC3 48000 Hz 6 channels 384 kbps MAIN idx=1 id=bd-80010000 eng]#2 Audio[AC3 48000 Hz 2 channels 192 kbps idx=2 id=bd-81010000 spa]] \\nas\SAGE-DIRECT\KPIX5Newsat6pm-12228836-0.mpg, Seg0[Tue 12/21 18:00:00.012-Tue 12/21 18:03:35.152]]
Tue 12/21 18:30:02.192 [PooledThread@4ea7e1c0] Saving properties file to C:\Program Files\SageTV\SageTV\Sage.properties
Tue 12/21 18:30:02.206 [Seeker@5ef27042] Added file to delete queue: \\nas\SAGE-DIRECT\KPIX5Newsat6pm-12228836-0.mpg
Tue 12/21 18:30:02.208 [Seeker@5ef27042] Deleted media segment file \\nas\SAGE-DIRECT\KPIX5Newsat6pm-12228836-0.mpg dtime=20 len=344326144
Tue 12/21 18:30:02.210 [ProgressiveDeleter@50759683] Starting async delete for:\\nas\SAGE-DIRECT\KPIX5Newsat6pm-12228836-0.mpg.delete
Tue 12/21 18:30:02.224 [PooledThread@4ea7e1c0] Done writing out the data to the properties file
Tue 12/21 18:30:02.329 [ProgressiveDeleter@50759683] Saving properties file to C:\Program Files\SageTV\SageTV\Sage.properties
Tue 12/21 18:30:02.346 [Seeker@5ef27042] DONE clearing unwanted and partial files.
Tue 12/21 18:30:02.373 [ProgressiveDeleter@50759683] Done writing out the data to the properties file
Tue 12/21 18:30:02.375 [ProgressiveDeleter@50759683] Completed progressive deletion of: \\nas\SAGE-DIRECT\KPIX5Newsat6pm-12228836-0.mpg.delete
Tue 12/21 18:30:02.420 [Seeker@5ef27042] needFreeSize = 2.025 GB currFreeSize=1624.259866624 GB
Tue 12/21 18:30:02.420 [Seeker@5ef27042] Seeker waiting for 24 mins.

I'm trying to figure out why Sage deleted tonight's recording as soon as it ended? It has recordings from 12/18 and 12/19 (I think the same thing happened yesterday but I don't have logs). The existing recordings aren't archived. Is there something here (or something I should look for) that indicates there was an issue with the recording? The channel is OTA and is working fine now (4 hours later).

[KryptoNyte]

1) You gotta get that crash situation figured out. If that machine was blue screening and still crashing after a fresh install, you probably have a hardware problem, likely memory or hard drive.

2) Temporarily set your limit on recordings to keep to 10 or so. Start comparing the new recordings to the old recordings from mid-December to determine if there is a problem with the EPG date or some other difference. I use MediaInfo to list media file properties. If the recording was interrupted by a crash, then it's very possible Sage was cleaning it up after recovery.

[anotherhaus]

Coming back to this after the holidays. You nailed it - I had two crashes in one day, so I tore the machine apart, cleaned everything with a dust blower, cleaned the NVMe and RAM contact points with isopropanol, re-seated everything, and cranked the fan speed in the BIOS to ludicrous speed.

Now it's been over a week and the machine has been rock solid. All recordings have been perfect and we've had a bunch of clients and recordings going on with no issues.

[KryptoNyte]

If it starts acting up again, I'd run:

1) Memtest86 - I used to create a bootable CD, boot from it, and run the low level memory tests from their DOS environment. I would imagine they have a bootable USB option or other at this point.
https://www.memtest86.com/

2) Hard disk checks in Windows

(I'd personally run them first chance I got, because I don't like my media server to be down unexpectedly)