9.15 worked ok problems with 9.17 and 9.18 any help

[mitchcecg]

since upgrading from 9.15 to 9.17 I have had 2 major issues I have installed 9.18 and still have the same 2 issues listed below any help would be appreciated ... btw never used 9.16

1) i have video playback freezing for a second or 2 as the audio continues to play then the video catches up.

2) I can connect with the sage client to the sage server and watch video but if the sage client system goes into sleep mode when returning it tries to re-establish connection to the sage server but is unable to connect unless i clolas and restart the sage client

Thanks in advance for the help
Mitch

[xjim1]

What OS and decoders are you running on your server, and on what types of files are you seeing the playback issue?

How's your system performance when you experience it?

[mitchcecg]

Thanks for the reply

I am running windows 10. Taskmgr is not showing any performance issues. I have the max java heap size set and I have even removed all plugins.

I have been using hdhomerun for years and the files it creates are .ts files.
Everything worked fine in ver 7, due to the epg shutdown I upgraded to 9.1.5.683 in July it was ok but had minor interface problems like the back button on the mouse no longer worked.

In October I upgraded to 9.1.7 and that's when these 2 problems started.

I have been using ffdshow decoder and evr video render for years.

[xjim1]

Originally Posted by mitchcecg

Thanks for the reply

I am running windows 10. Taskmgr is not showing any performance issues. I have the max java heap size set and I have even removed all plugins.

I have been using hdhomerun for years and the files it creates are .ts files.
Everything worked fine in ver 7, due to the epg shutdown I upgraded to 9.1.5.683 in July it was ok but had minor interface problems like the back button on the mouse no longer worked.

In October I upgraded to 9.1.7 and that's when these 2 problems started.

I have been using ffdshow decoder and evr video render for years.

I think the most common response is to install LAV filters. You may have to toy around with renderers as a result. I have had my share of problems since going to 9.1.7. To the point I'm considering going back to 9.1.6.

There are a bunch of folks here who are a lot smarter than I am. But support and activity has been steadily waning since the EPG changeover last summer.

I don't run a client, but your problem sounds familiar. Have you had any luck searching?

[JustFred]

Originally Posted by mitchcecg

since upgrading from 9.15 to 9.17 I have had 2 major issues I have installed 9.18 and still have the same 2 issues listed below any help would be appreciated ... btw never used 9.16

1) i have video playback freezing for a second or 2 as the audio continues to play then the video catches up.
Mitch

Momentary video freezes are frequently caused by either a hard disk going bad or network latency issues. Codecs would be low on my suspect list here.

More info may point us in the right direction:
Q1. Which version of Win10 is this running on, and how much memory is in the system?
Q2. At the time of the upgrade from 9.15, were there any other changes made?
Q3. Is the freeze a playback issue, or was it recorded that way?
Q4. What's being used to view the video when it freezes? (HD200/300 extender? Sage Client? Is the Client on the same machine as the server?)
Q5. Does the video playback also freeze when viewed using some other software, such as VLC?
Q6. Is the freeze repeatable (does it occur in exactly the same spot in a given recording)?
Q7. What happens if the original video file is copied to another file (with a different name) and played back (both thru Sage and VLC)?
Q8. What else is Sage doing during the freezes (playback on other clients, recording other shows, etc)?
Q9. Does the freeze also occur when playing back imported videos (content not recorded by Sage)?

[trk2]

Originally Posted by mitchcecg

1) i have video playback freezing for a second or 2 as the audio continues to play then the video catches up.

Does this occur during normal playback or is this occurring when you are skipping forwards or backwards?

[mitchcecg]

Originally Posted by trk2

Does this occur during normal playback or is this occurring when you are skipping forwards or backwards?

During normal playback... have reverted to ver 9.15 the problem exists but is far less significant. I also can reconnect with sage client which does not seem to work on the newer versions

[mitchcecg]

Originally Posted by JustFred

Momentary video freezes are frequently caused by either a hard disk going bad or network latency issues. Codecs would be low on my suspect list here.

More info may point us in the right direction:
Q1. Which version of Win10 is this running on, and how much memory is in the system?
Q2. At the time of the upgrade from 9.15, were there any other changes made?
Q3. Is the freeze a playback issue, or was it recorded that way?
Q4. What's being used to view the video when it freezes? (HD200/300 extender? Sage Client? Is the Client on the same machine as the server?)
Q5. Does the video playback also freeze when viewed using some other software, such as VLC?
Q6. Is the freeze repeatable (does it occur in exactly the same spot in a given recording)?
Q7. What happens if the original video file is copied to another file (with a different name) and played back (both thru Sage and VLC)?
Q8. What else is Sage doing during the freezes (playback on other clients, recording other shows, etc)?
Q9. Does the freeze also occur when playing back imported videos (content not recorded by Sage)?

Thanks for the reply below is the answers to your questions again thanks for the help BTW the other issue is sage client does not reconnect to the server when the client returns from sleep it worked instantly in 7.19 in 9.15 it takes 2 minutes to reconnect in 9.18 it never reconnects


Q1. Which version of Win10 is this running on, and how much memory is in the system?
ver 1703
cor i7-4770k
16gb ram

Q2. At the time of the upgrade from 9.15, were there any other changes made?
no
Q3. Is the freeze a playback issue, or was it recorded that way?
no I can rewind and it does not freeze in that spot so it is a playback issue

Q4. What's being used to view the video when it freezes? (HD200/300 extender? Sage Client? Is the Client on the same machine as the server?)
same machine as the server
Q5. Does the video playback also freeze when viewed using some other software, such as VLC?
Not tried that
Q6. Is the freeze repeatable (does it occur in exactly the same spot in a given recording)?
no
Q7. What happens if the original video file is copied to another file (with a different name) and played back (both thru Sage and VLC)?
not tried
Q8. What else is Sage doing during the freezes (playback on other clients, recording other shows, etc)?
it is recording other shows as it has been doing for years

I only moved to ver 9 in July because of the EPG never had any problems with 7.19
Q9. Does the freeze also occur when playing back imported videos (content not recorded by Sage)?
I usually do not do this so this has not been tested


I have reverted back to 9.15 and there is minor freezing in playback nothing like in 9.18 and I never had any in 7.19. since this is on the sage server the 1st thing I check was the hard drives sage and the os are on an ssd but the data/programs are on 2 3tb drives. the problem seems to be with version 9 since on 7 I do not have the problem btw I reverted to an old install of 7 to test and it works fine

[JustFred]

Originally Posted by mitchcecg

Q5. Does the video playback also freeze when viewed using some other software, such as VLC?
Not tried that
Q7. What happens if the original video file is copied to another file (with a different name) and played back (both thru Sage and VLC)?
not tried
Q9. Does the freeze also occur when playing back imported videos (content not recorded by Sage)?
I usually do not do this so this has not been tested

Please perform the tests above, and report back with the results. The results of watching "known bad" recordings on VLC is very important to help decide whether the underlying problem is in Sage vs. elsewhere.

[Tiki]

Originally Posted by mitchcecg

During normal playback... have reverted to ver 9.15 the problem exists but is far less significant. I also can reconnect with sage client which does not seem to work on the newer versions

When you upgrade the Sage Server, do you also upgrade the client? Both must be exact same version else you will have problems.

[mitchcecg]

Originally Posted by Tiki

When you upgrade the Sage Server, do you also upgrade the client? Both must be exact same version else you will have problems.

yes I did

[mitchcecg]

Originally Posted by JustFred

Please perform the tests above, and report back with the results. The results of watching "known bad" recordings on VLC is very important to help decide whether the underlying problem is in Sage vs. elsewhere.

just tested
videos that freeze in sage at different spots never the same spot when playing back do not freeze at all in vlc BTW while using vlc for playback sage was running in he background.

[JustFred]

No smoking guns, so far.
The next time a playback freeze is encountered, note the time. Then capture sagetv_*.txt and sagetvclient_*.txt files and post them here, along with the time the freeze occurred.

[mitchcecg]

Sorry for the delay been ill.
the last freeze was at 11:02 am today the files are in the attached zip
since thisis on the sage server there are no client files


thanks for the help

[JustFred]

The logs show connections from two clients. The first one connects @ 10:51:27.390 from IP addr 192.168.16.57, running full-screen. The second client connects @ 10:53:05.673 from IP 192.168.16.67. Then at approx 11:01:25.647, the 2nd client encounters a DX9 error. DirectX controls video rendering, so this indicates an issue with video codecs or the drivers for that client's video card.

Are the latest video drivers from the mfgr installed? Don't rely on Windows to automagically keep these up to date. Often the mfgr has newer versions than Micro$oft.

[mitchcecg]

the server and the client are the same machine that I am having issues with
that is 192.168.16.57. I have many issues since ver 9 of sage I went back to ver 7 and all works great except no program guide.

issues with ver 9 are video stuttering and freezing.
cannot connect to a ver 9 client on a computer that has returned from sleep with ver 9 running.

slow response to key presses on remote clients IE other computers on the same network running sage client.

Since I just tested with ver 7 and it works fine I must assume there are software issues.

is there a way to go back to 7 and use schedules direct with it
if not (i am not a programmer) how do I get 9 to work correctly or at least as good as 7

THANKS

BTW again sorry for delayed response (personal stuff)

[sacrament055]

The pausing then catching up symptom is similar to what I saw on 9.1.7 using HD300 extenders. I assumed it was a java memory issue. I've reverted back to 9.1.1.651 and don't see this issue anymore.

[mitchcecg]

Originally Posted by sacrament055

The pausing then catching up symptom is similar to what I saw on 9.1.7 using HD300 extenders. I assumed it was a java memory issue. I've reverted back to 9.1.1.651 and don't see this issue anymore.

will test the old version and respond


THANX

[mitchcecg]

Originally Posted by sacrament055

The pausing then catching up symptom is similar to what I saw on 9.1.7 using HD300 extenders. I assumed it was a java memory issue. I've reverted back to 9.1.1.651 and don't see this issue anymore.

Yes you are correct ver 9.1.1.651 works much better that the newer versions
now that they broke SzgeTV any chance they will fix it

[mitchcecg]

Originally Posted by JustFred

The logs show connections from two clients. The first one connects @ 10:51:27.390 from IP addr 192.168.16.57, running full-screen. The second client connects @ 10:53:05.673 from IP 192.168.16.67. Then at approx 11:01:25.647, the 2nd client encounters a DX9 error. DirectX controls video rendering, so this indicates an issue with video codecs or the drivers for that client's video card.

Are the latest video drivers from the mfgr installed? Don't rely on Windows to automagically keep these up to date. Often the mfgr has newer versions than Micro$oft.

Fred
Please see the rest of the thread for some reason older version ver 9.1.1.651work fine with very minor video stuttering anything past that has issues. do you have any suggestions?

THANX
MITCH