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| Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here. |
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#1
12-24-2016, 09:43 AM
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HRHomeRun Prime Tuner Bad?
Can a single tuner go bad on a HDHomeRun Tuner? The last couple of shows that have tried to record on a specific tuner have been failed due to capture device failure.
Where should I start looking?
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Hardware: Intel Core i5-3330 CPU; 8GB (2 x 4GB); 2-4TB WD Blue SATA 6.0Gb/s HDD; Windows 7 Servers: ChannelsDVR, Plex, AnyStream, PlayOn, Tuner: HDHomeRun Connect Quatro Tuner: HDHomeRun Connect Duo Sources: OTA, Sling Blue, Prime, Disney+, Clients: ShieldTV (2), Fire TV Stick 4K (4) 
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#2
12-24-2016, 11:50 AM
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I have had a few times where the cable card in my Prime simply lost its authorization. You can tell by going into the diagnostic page for your prime. Cycling power by unplugging and replugging the power cord usually fixes it. On one occasion I had to redo the channel scan in the HDHR prime software before I could tune certain channels in Sage (I am still using SageDCT, so that behavior of requiring a rescan may be different if using OpenDCT or something else).
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Server: Ryzen 2400G with integrated graphics, ASRock X470 Taichi Motherboard, HDMI output to Vizio 1080p LCD, Win10-64Bit (Professional), 16GB RAM Capture Devices (7 tuners): Colossus (x1), HDHR Prime (x2),USBUIRT (multi-zone) Source: Comcast/Xfinity X1 Cable Primary Client: Server Other Clients: (1) HD200, (1) HD300 Retired Equipment: MediaMVP, PVR150 (x2), PVR150MCE, HDHR, HVR-2250, HD-PVR
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#3
12-28-2016, 09:43 AM
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Finally had some time to troubleshoot.
It seems that one of the Primes lost half of my channel lineup. (That is why is worked some of the time.) I re-scanned the channels on the Prime and it seems to be working fine now.
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Hardware: Intel Core i5-3330 CPU; 8GB (2 x 4GB); 2-4TB WD Blue SATA 6.0Gb/s HDD; Windows 7 Servers: ChannelsDVR, Plex, AnyStream, PlayOn, Tuner: HDHomeRun Connect Quatro Tuner: HDHomeRun Connect Duo Sources: OTA, Sling Blue, Prime, Disney+, Clients: ShieldTV (2), Fire TV Stick 4K (4)
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