Sage TV just exploded on me

[tp9163]

And by exploded I mean simply not working properly anymore.

Device: Avermedia H788 PCIE ATSC, using QAM
OS: Windows 7

Yesterday it stopped receiving signals on at least 2 or 3 channels. (I only enable the HD channels for this tuner so I couldn't tell you which other non-HD ones), but, specifically, they were ABC HD, CBS HD, and Univision HD.

I tried to run update scan in the channel setup, and the above mentioned channels were still allowed to be enabled in the lineup. No signal whatsoever when I try to watch them, though.

There was at least a couple of errors in the System Info. Some about device capture failure, halts in recording, and channels no longer available.

Now, the thing is I tried another software called AverTV and ran a channel scan, it picked up all the channels just perfectly fine (HD and SD).

So what gives? Why is Sage being stubborn about finding a few channels, but other software works just fine?

[panteragstk]

Originally Posted by tp9163

And by exploded I mean simply not working properly anymore.

Device: Avermedia H788 PCIE ATSC, using QAM
OS: Windows 7

Yesterday it stopped receiving signals on at least 2 or 3 channels. (I only enable the HD channels for this tuner so I couldn't tell you which other non-HD ones), but, specifically, they were ABC HD, CBS HD, and Univision HD.

I tried to run update scan in the channel setup, and the above mentioned channels were still allowed to be enabled in the lineup. No signal whatsoever when I try to watch them, though.

There was at least a couple of errors in the System Info. Some about device capture failure, halts in recording, and channels no longer available.

Now, the thing is I tried another software called AverTV and ran a channel scan, it picked up all the channels just perfectly fine (HD and SD).

So what gives? Why is Sage being stubborn about finding a few channels, but other software works just fine?

Cable providers like to mess with QAM every once in a while. TWC did that to me which is why I went back to my antenna. It just works.

[tp9163]

QAM tuner is working just fine in AverTV, though, but not in SageTV.

And I used to use a rooftop antenna up until about a year ago but the amp thing burned out on it.

[PiX64]

Did you try
- removing the sources from Sage
- shutting down sage and service
- remove the tuner lines from the properties file
- restart windows
- restart sage
- readd tuners
- rescan QAM spectrum?

back when I used to use QAM, I had this happen to me a few times with Comcast. They would change their QAM tuning Freq. so much so that it would not allow Sage to pick them back up during a rescan. It was only by following the above steps (which I actually got from another SageTV Forum Member - can't remember who as it was 3 years ago) that I was able to get my channels back.

It was a huge PITA though because you have to re-setup your channels numbers, icons, etc. :-/

[adamwh]

My cable company did a QAM shuffle a few days ago and I have a similar problem. 2 channels (that I know of so far) tune fine in HDHomeRun setup program but not in SageTV.

Curiously, they tune in SageTV if I disable service mode and run the program. Re-enable service mode and no signal on those two channels.

[MattHelm]

Originally Posted by adamwh

My cable company did a QAM shuffle a few days ago and I have a similar problem. 2 channels (that I know of so far) tune fine in HDHomeRun setup program but not in SageTV.

Curiously, they tune in SageTV if I disable service mode and run the program. Re-enable service mode and no signal on those two channels.

Is your service set to use the same user as the program?

[adamwh]

Originally Posted by MattHelm

Is your service set to use the same user as the program?

I've never changed that, it was set to local system. I changed to it to use the same user I log in with and still no tune in service mode on those two channels.