Warning Message about EPG data

[gplasky]

Originally Posted by BgZmnN

I was setting up my HVR-2250 #2 input as S-Video for feed from my DirecTV STB this AM. I got to the place in the setup where it requests my zip code for the STB EPG to be configured, and after a few seconds it comes back as "Cannot connect to the SageTV server....." I tried several times including different zip codes and selecting the input as a digital TV input just to see what would happen, but with no luck. My primary input #1 on the HVR-2250 is set up as digital over-the-air and the guide is fine. However, this has been set up for several weeks now. I was trying to get #2 input STB set up to use serial channel changing when this EPG guide issue showed up. Anyone else have this issue? Is the EPG for SageTV gone now? Any help would be greatly appreciated.

I have the same issue when I was adding a Prime w/cablecard today. Stuck for now with no listings until I can connect.

Gerry

[timg11]

I have the system message "Warning Channel Lineup Lost from EPG Server. The lineup "Time Warner Cable Digital ... " no longer exists on the EPG Server. Updates to this lineup will no longer occur.

Has anyone else on Time Warner received this message? Is this a system-wide issue, or just me?

What can be done to fix the problem?

[KryptoNyte]

Based on what Jeff (Narflex) has mentioned earlier in this thread, there are (2) EPG servers and there is an issue with (1) of them. So it's my understanding that we just need to sit tight until Jeff has had a moment to correct the issue with the offending server. It's the weekend, so perhaps it can be looked at this week.

In the event that Jeff isn't checking this forum, has anyone submitted an official support ticket just to simply bring the issue to their attention?

[BgZmnN]

Well at least I'm not alone. My SageTV system has worked so flawlessly that when things do have come up like this I panick. Anyway, thanks to all who replied and at least I now know I just have to hang loose for a while and try again!!

Thanks!!

[BobPhoenix]

Originally Posted by KryptoNyte

In the event that Jeff isn't checking this forum, has anyone submitted an official support ticket just to simply bring the issue to their attention?

I did several weeks ago before Jeff responded but not this time.

[Carlton Bale]

I missed the first 30 minutes of the Colts-Ravens game. I checked the EPG and it says "NFL Football - Teams TBD". The Zap2it website says. "NFL Football
AFC Wild-Card Game: Indianapolis Colts at Baltimore Ravens".

Why didn't the EPG update to pick-up the team names and record the favorite?

[Fuzzy]

Some of the channels seemed to be really slow updating their guide data with trinune, and sage only checks for changes once a day i think - so it didn't catch it most likely. I noticed that as of yesterday afternoon, only one of the 4 weekend games had the teams listed.

[UniKyrn]

I've been posting in a separate thread about the EPG channel/show data coming and going the last day or more. This morning while experimenting with possible changes I could make, I removed a video source and then tried to re-add it. Unlike yesterday, now I get an error about not being able to connect to the sage servers to retrieve the EPG lineups. My internet connection is obviously up, I'm typing this after all, so it looks like there is a problem with the servers at your end.

[boukmandutty]

Same thing on my end. Cant add any new sources and my guide is filled with "no data" listings.

[skyeclad]

I also received the message and I can't contact the sage servers.

[Suntan]

FWIW, I too can not access the zip code server. Right now I'm sitting with no useable tuners.

Submitted a support ticket to notify that their isn't even access to the SageTV server now.

-Suntan

[Evil_Attorney]

I got the same message several days ago and now Sage continuously says "Next EPG Update In: 0.00hrs". Any comment from the Sage crew about this?

[Evil_Attorney]

My Sage log looks like I'm getting some EPG data (I see large chunks of text with the different show names/numbers), but I'm also getting errors like these:

Sun 1/6 19:01:23.732 [EPG@1df07af] sage.a2@765135 needs an update in 0:00:00
Sun 1/6 19:01:23.733 [EPG@1df07af] EPG needs an update in 0 minutes
Sun 1/6 19:01:23.733 [EPG@1df07af] EPG attempting to expand DIRECTV Los Angeles - Los Angeles
Sun 1/6 19:01:23.733 [EPG@1df07af] expand called on DIRECTV Los Angeles - Los Angeles at Sun 1/6 19:01:23.733 expandedUntil=Sun 1/6 18:59:20.909 scannedUntil=Sat 8/16 23:12:55.807
Sun 1/6 19:01:23.734 [EPG@1df07af] EPG Expanding DIRECTV Los Angeles - Los Angeles at Sun 1/6 19:01:23.734
Sun 1/6 19:01:24.041 [Ministry@1ead16a] Ministry is waiting for 180 sec
Sun 1/6 19:01:26.018 [EPG@1df07af] ERROR Updating EPG Source DIRECTV Los Angeles - Los Angeles
Sun 1/6 19:01:26.019 [EPG@1df07af] ErrorText:expand called on DIRECTV Los Angeles - Los Angeles at Sun 1/6 19:01:23.733 expandedUntil=Sun 1/6 18:59:20.909 scannedUntil=Sat 8/16 23:12:55.807
EPG Expanding DIRECTV Los Angeles - Los Angeles at Sun 1/6 19:01:23.734
Repeated errors in communicating with server :java.net.SocketException: Connection reset

[razrsharpe]

not to pile on... but i'm getting the same thing. Restored from an almost 2 week old image/wiz.bin and my guide data from the old wiz.bin just happens to run out this afternoon.... It looks like its attempting to connect every 2 min cycling through the various epg lineups i have configured.

Mon 1/7 10:44:17.631 [EPG@1f7666b] Saving properties file to C:\Sage\SageTV\SageTV\Sage.properties
Mon 1/7 10:44:17.667 [EPG@1f7666b] sage.a2@3bb52a needs an update in 0:00:00
Mon 1/7 10:44:17.667 [EPG@1f7666b] sage.a9@1f2dc9f needs an update in 20:49:54
Mon 1/7 10:44:17.667 [EPG@1f7666b] sage.a2@1724ecc needs an update in 0:00:00
Mon 1/7 10:44:17.667 [EPG@1f7666b] EPG needs an update in 0 minutes
Mon 1/7 10:44:17.667 [EPG@1f7666b] EPG attempting to expand Digital Broadcast - 02155
Mon 1/7 10:44:17.667 [EPG@1f7666b] expand called on Digital Broadcast - 02155 at Mon 1/7 10:44:17.667 expandedUntil=Mon 1/7 10:41:14.673 scannedUntil=Sun 8/17 2:12:55.807
Mon 1/7 10:44:17.668 [EPG@1f7666b] EPG Expanding Digital Broadcast - 02155 at Mon 1/7 10:44:17.668
Mon 1/7 10:44:19.188 [EPG@1f7666b] ERROR Updating EPG Source Digital Broadcast - 02155
Mon 1/7 10:44:19.188 [EPG@1f7666b] ErrorText:expand called on Digital Broadcast - 02155 at Mon 1/7 10:44:17.667 expandedUntil=Mon 1/7 10:41:14.673 scannedUntil=Sun 8/17 2:12:55.807
EPG Expanding Digital Broadcast - 02155 at Mon 1/7 10:44:17.668
Repeated errors in communicating with server :java.net.ConnectException: Connection refused: connect

[Skirge01]

I received the "channel lineup lost" message over the weekend, but I've currently got data through the 15th for the NY area, both digital/OTA broadcast and DirecTV.

[Deano]

I rebuilt my sage box over the weekend. I too (just to pile up the issues) cannot get a connection to the EPG server.

Any work-arounds just to get sage up and running (I can set up channels later)?

[Evil_Attorney]

Not sure if anyone else did, but I just sent a message to the Sage support email about this issue. Do they still monitor/respond to that one?

[Opus4]

As noted previously, the EPG data isn't ending. There is obviously another glitch that needs to be repaired, so please just give us time to get it resolved. We'll let everyone know when whatever issue is causing this has been fixed.

- Andy

[PhilH]

Thanks for the update Andy..

[snipeman]

For those of you with no EPG data at all, what are you doing right now?

Do you setup manual recordings, or is your Sage just DOA at the moment?