EPG lineups no longer exist 2012-07-23

[hemicuda]

I have data out to 8/10 @ 7:30PM now. Just did an update. This morning was the 2nd Digital Broadcast lineup was lost message in a week.

Thanks for staying on top of this guys.

[MacDaddy]

Working for me now (Houston 77096, OTA and UVerse). Thanks Jeff and Andy. It really wasn't the end of the world as we know it :-)

[greggerm]

Also working right here...

During the issue, the data stopped around Wednesday 8/8/2012 - as of a check last night, I do have data out through Thursday 8/9/2012.

Looks good!

Echoing the sentiments above, there's NOTHING like SageTV!

-Greg

[newmedia42]

I just had to replace my HDHomeRun, and when I added the new lineups, it no longer is getting the guide data (zip code 85286). I tried the old zipcode I had (85248) but it didn't get it either. Is this the same problem, or something different? I swapped them yesterday and he hasn't worked since... I've toggled channels a couple times in setup to force EPG updates, and it doesn't report anything wrong, but it also doesn't get data for 90% of the channels.

[kdeaton]

I know previous posts said the EPG service was back up and running, but it definitely isn't for me. I have two servers, both in 75070. One is running local OTA for Dallas/FT. Worth and the other is running Grande Communications Dallas. The current EPG only goes out to Friday 8/10 at 7PM. Any suggestions as to what I can do?

[Boolah]

I had to follow the instructions in this post to get my EPG going again.

[phunny]

I noticed as of this morning for certain channels I have No Data listed at certain times of the day. Not the whole day or every channel. For example on my local NBC I have no Data from 6am to 10am, then I have scheduling and nothing from 8pm to 10pm.

I am using Time Warner in Albany NY as local cable. I then follows the FAQ in the POST above and added and took away a channel. I checked and see the EPG updated when I did it this morning. Its now 5 hours later. Still same gaps in my scheduling. Any ideas?

i'm running Sage 7.1.9.256

Thanks
Andy W

[Denali]

Originally Posted by phunny

I noticed as of this morning for certain channels I have No Data listed at certain times of the day. Not the whole day or every channel. For example on my local NBC I have no Data from 6am to 10am, then I have scheduling and nothing from 8pm to 10pm.

I am using Time Warner in Albany NY as local cable. I then follows the FAQ in the POST above and added and took away a channel. I checked and see the EPG updated when I did it this morning. Its now 5 hours later. Still same gaps in my scheduling. Any ideas?

i'm running Sage 7.1.9.256

Thanks
Andy W

I noticed the same thing yesterday after lineup lost several days ago. Check the link in Boolah's post 1 above your post for Opus4 post and it fixed mine.

[phunny]

Originally Posted by Denali

I noticed the same thing yesterday after lineup lost several days ago. Check the link in Boolah's post 1 above your post for Opus4 post and it fixed mine.

Thanks - I followed the FAQ some more instead of just adding and deleting a channel I changed channel line up. I then stopped the service restarted. I then put the line back. Then stop/started the sage service. I just checked and the NO Data gaps are gone for anything in the future that I can see. When I go back in time I do see the No data but don't care too much since its the past.

Thanks for your help

Andy

[kdeaton]

I've tried the solutions in the link and that hasn't changed anything. I went to remove the device and re-add, but it doesn't seem to find anything in my zip code. What now?

[kdeaton]

I have tried removing provider_ID: and expanded_until: entries in my Sage.properties file. When I try to add a different channel lineup I get the error when I put in my zip code: "There was an error connecting to the SageTV server. Please be sure your internet connection is established and you have the correct zip/postal code."

I have full internet access, I can connect using placeshifter from my neighbors house, and I turned off the windows firewall, and placed the server in the DMZ on my router.

[BobPhoenix]

Just lost one of my lineups again. Correction two different lineups on different servers.

But I see from Opus4's post below they should be fixed. Will see if I see any gaps in a few days. But since I'm using a different lineup for each OTA tuner in my servers it doesn't usually lead to missing info since the lineups are the same - just different zips. The only time I see gaps is when I loose more then one lineup on one machine.

[Opus4]

Apparently, the EPG servers have all been suffering from failed hardware & so on, not just one of them. They should be fixed again now and, as usual, all the affected systems should auto-correct themselves over the next 24 hours.

This may leave holes in the EPG listings, so after a few days check your listings. If you notice that there are gaps in the EPG data, then that can be repaired by this FAQ, particularly:

Close down SageTV and the service and open up your Sage.properties file. Try removing all the properties from the that file that have the string 'server_update_id' or 'expanded_until' in them. Now run SageTV again.

When there are multiple lineups, don't forget that there are multiple properties using the two names to be removed.

- Andy

[kdeaton]

I returned last night from vacation and all of the EPG has officially expired. I tried the suggested fixes again and no luck. I tried creating a new lineup and I'm still getting cannot connect to the server.

I'd like to take this a different route and investigate my ISP. Can anyone tell me the IP or webaddress and port that SageTV tries to contact for EPG updates?

[BobPhoenix]

Originally Posted by kdeaton

I returned last night from vacation and all of the EPG has officially expired. I tried the suggested fixes again and no luck. I tried creating a new lineup and I'm still getting cannot connect to the server.

I'd like to take this a different route and investigate my ISP. Can anyone tell me the IP or webaddress and port that SageTV tries to contact for EPG updates?

This FAQ post would be a good place to start I don't believe anything has changed. Lists the port. Don't know the web address but you could monitor that port to find out what SageTV is looking for address wise.