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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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  #1  
Old 03-27-2008, 01:26 PM
edgley's Avatar
edgley edgley is offline
Sage Aficionado
 
Join Date: Feb 2004
Location: Surbiton, England
Posts: 401
Service just stopped working

Hi,

Yesterday perfectly working Sage, for a while.
Rebooted server today, and now the service wont start up.

Have read the other threads on it. Even if I try a manual start up it wont, giving the error service not responding to the control function.

I am running a 6.0 version.

Thanks.

ps, have tried it logging in as a user, and interact with local desktop.
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  #2  
Old 03-27-2008, 01:34 PM
edgley's Avatar
edgley edgley is offline
Sage Aficionado
 
Join Date: Feb 2004
Location: Surbiton, England
Posts: 401
Do'h, Case of user error; forgot to enter my key after end of trial
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  #3  
Old 03-27-2008, 08:05 PM
mrwolf mrwolf is offline
Sage Advanced User
 
Join Date: Jan 2008
Posts: 79
Don't feel bad. I had a client today send me an email complaining because they had submitted a service request 24 hours earlier to have a PC looked at because the moved it to another PC and it would not come on. I rushed a tech out at a 1-hour minimum flat rate fee. Yeah, there was no power cord on the monitor.

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Old 03-28-2008, 12:44 PM
RobJ RobJ is offline
Sage Advanced User
 
Join Date: Jan 2007
Location: Tampa, FL
Posts: 97
In troubleshooting other's computers, no matter what their experience level, I have found that you will save yourself a LOT of time by always starting with the most basic of basics - power plugs and power switches, ALL of them.
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  #5  
Old 03-28-2008, 12:59 PM
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Opus4 Opus4 is offline
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Join Date: Sep 2003
Location: NJ
Posts: 19,624
... and if the power cord is plugged into an extension cord, follow the extension cord to its end. That was my favorite support call a long time ago.

- Andy
__________________
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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