Sage 6.2.10 can't find Music on network

[Khristopher]

After upgrading to 6.2.10, none of the UNC paths I setup for music work. I can view videos from network locations, but music doesn't work at all.

For some reason, when I click on the remote folder already setup, it comes up asking if I want to add the file to a playlist but won't open the actual folder.

I tried deleting one of the music folders to re-add it however upon adding it I got the error "This folder doesn't exist, create?" and the folder is indeed there.

Video files and Pictures on remote drives work fine.....music has stopped for some reason.

Anyone have any ideas?

[bug1124]

I have the same problem ever since I switched to the 6.2 betas. I thought it was because my server is on a wireless connection of something.

[gplasky]

Originally Posted by Khristopher

After upgrading to 6.2.10, none of the UNC paths I setup for music work. I can view videos from network locations, but music doesn't work at all.

For some reason, when I click on the remote folder already setup, it comes up asking if I want to add the file to a playlist but won't open the actual folder.

I tried deleting one of the music folders to re-add it however upon adding it I got the error "This folder doesn't exist, create?" and the folder is indeed there.

Video files and Pictures on remote drives work fine.....music has stopped for some reason.

Anyone have any ideas?

Try actually specifying the exact path. \\server\share\directory. I'm not seeing this issue and by the symptoms it sounds like the path isn't correct.

Gerry

[DrBloodmoney]

Yup, UNC paths are not working for me either (for media import directories). I get the same diaglog: 'Directory does not exist. Do you wish to create the directory?'

[Khristopher]

Originally Posted by gplasky

Try actually specifying the exact path. \\server\share\directory. I'm not seeing this issue and by the symptoms it sounds like the path isn't correct.

Gerry

As I said in my original post, I tried deleting one of the of my directories in Sage to try re-adding it......says it did not exist (and I know it does because it was working fine prior to 6.2)

[gplasky]

I understand that also. And that's why I'm thinking something has changed or is wrong with that path because it won't let you delete it. And if you try to specify it and it tells you it doesn't exist I would look again to see if for some reason something has changed on your system to actually change what the path is. There's been a few times I have typed the path thinking I had it right but typed it wrong. I had also shared a drive out differently than what I originally had. Instead of sharing the root of the drive I shared it to a specific directory. Technically it was still there but the share had changed and thus so did the path.

Gerry

[Khristopher]

Nothing has changed in relation to my shares. The only thing that has changed is I upgraded from Sage 6.1 to 6.2.

I even tried uninstalling 6.2 to go back to 6.1 however the problem persists.

[gplasky]

Then I can't think of anything else. The fact that you went back from 6.2 to 6.1 and the problem still exists seems to point to something else changing and it not being upgrade-related. Did you do a clean install when you rolled back? Or did you just run the 6.1 installation against the 6.2 upgrade?

I had run all of the betas with my installation and didn't experience this issue. My share goes right to the music folder. \\MAIN\Music2. When I click on folder it gives me a dialog box with one option being to browse it. When I do it shows the current folder as \\MAIN\Music2 with 372 songs. Sorry I couldn't be of more help.

Gerry

[Khristopher]

I uninstalled v6.2 and then reinstalled v6.1 overtop of it the existing settings. It obviously has something to do with 6.2 because nothing else changed on my system except that.

It's only the music shares that no longer work. Video shares are fine.

[sacrament055]

All network shares no longer work for me, Error says unable to find file or something like that.

when I try to re-add my share it says that it's empty.

EDIT: Nevermind I remembered what the problem was. Change the service account logon to be the same as an account that has access to your shares.

[mcaron1234]

Shot in the dark here but did you guys remember to have the sage service log in as a user instead of as the local system? Sage defaults to local user when it is reinstalled. Course this only applies if you use the service.

Matt

[Khristopher]

Originally Posted by mcaron1234

Shot in the dark here but did you guys remember to have the sage service log in as a user instead of as the local system? Sage defaults to local user when it is reinstalled. Course this only applies if you use the service.

Matt

Ugh! I can't believe it was something so simple! THANK YOU!

[gplasky]

So simple. I forgot all about that too.


Gerry

[Khristopher]

Thanks for trying though Gerry! It's appreciated.

[billvan]

I am having the same problem since upgrading from 6.1 to 6.2. It's not the Service logons either. I checked those and everything is fine. The network paths show up in the import but nothing is getting imported. I would see this as a bug but why are others not having the same problem? Any other suggestions would be appreciated.

Either "\\Machine\share" or "Mapped Drives" do nothing. All other apps that use these shares work just fine, and so did Sage v6.1. The Video imports all still work fine and they use network shares as well, which is why I am considering this a bug.

Bill

[gplasky]

Originally Posted by billvan

I am having the same problem since upgrading from 6.1 to 6.2. It's not the Service logons either. I checked those and everything is fine. The network paths show up in the import but nothing is getting imported. I would see this as a bug but why are others not having the same problem? Any other suggestions would be appreciated.

Either "\\Machine\share" or "Mapped Drives" do nothing. All other apps that use these shares work just fine, and so did Sage v6.1. The Video imports all still work fine and they use network shares as well, which is why I am considering this a bug.

Bill

Service logons need to be a user with a password and be an administrator. That same user logon needs to be on ther machines it is accessing. Double check the logon.

Gerry

[billvan]

Originally Posted by gplasky

Service logons need to be a user with a password and be an administrator. That same user logon needs to be on ther machines it is accessing. Double check the logon.

Gerry

I never used the SageTV Service in the past and the shares worked fine. I only have SageTV on 1 machine and there was never a reason for the Service. Since this issue I have turned it on, and the Logon is there. User has admin rights and is on both machines. The imports still are not working. I can browse the network from the Media Center Import Directories and select to correct folders, but the data is just never imported.
The real strange thing is that the Video Shares (which are on the same machine as music) in SageTV work just fine. It's just the Music and Photos that are not showing up.

Just to eliminate the network/shares as the problem, I imported a local music folder and the Music still does not show up.

Thanks,
Bill

[gplasky]

Please see the various posts above. Some of the same symptoms. You say this time you have turned on the service. That user ID must have a password or it won't work. Also sometimes it just won't take using the java app in Sage. So you may actually have to go into the Control Panel in Windows and go to the Services and set up the user ID through there. After you enter user name and passowr dyou should get a confirmation dialog that says that user ID now has rights to start the service. Or something along those lines. After that all of your shares should work.

Gerry

[billvan]

Originally Posted by gplasky

Please see the various posts above. Some of the same symptoms. You say this time you have turned on the service. That user ID must have a password or it won't work. Also sometimes it just won't take using the java app in Sage. So you may actually have to go into the Control Panel in Windows and go to the Services and set up the user ID through there. After you enter user name and passowr dyou should get a confirmation dialog that says that user ID now has rights to start the service. Or something along those lines. After that all of your shares should work.

Gerry

The user account that the SageTV service uses does have a password and server rights. But, even local Music folders don't show up. I only turned on the service after this symptom showed up. Turning on the service did not cause the issue.

Thanks,
Bill

[gplasky]

Originally Posted by billvan

The user account that the SageTV service uses does have a password and server rights. But, even local Music folders don't show up. I only turned on the service after this symptom showed up. Turning on the service did not cause the issue.

Thanks,
Bill

What format is your music in? If Sage doesn't support the format you're not going to see it. That's the only other thing I can think of. Especially if it's not working with a local drive.

Gerry