Help! SageTV will not start all of a sudden!

[Lucas]

All of a sudden when I try to start SageTV, when the initial SageTV spalsh
screen messages reach "Initialising SageTV Core", SageTV exits.

After a bit of trouble shooting, SageTV starts only if I remove my
Sage.properties.
After trying to configure SageTV from scratch, SageTV also exits when I
reach the point in the Wizzard for adding a new capture source.

So it seems that something hardware related to my capture devices is
causing this. I uninstalled all capture card drivers but SageTV still refuses to start!

There is a Java error file generated. Even previous versions from backups exhibit the same behaviour.

Has anyone experienced anything similar over time?

I am stuck!

The Java error file is as follows:

#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x04df35c0, pid=2940, tid=2944
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_02-b06 mixed mode, sharing)
# Problematic frame:
# C [DShowPlayer.dll+0x135c0]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
--------------- T H R E A D ---------------
Current thread (0x01196400): JavaThread "main" [_thread_in_native, id=2944]
siginfo: ExceptionCode=0xc0000005, reading address 0x00133e6b
Registers:
EAX=0x00130000, EBX=0x00118600, ECX=0x0013503e, EDX=0x00000000
ESP=0x00117fc0, EBP=0x001185c4, ESI=0x00137090, EDI=0x000000e9
EIP=0x04df35c0, EFLAGS=0x00210202
Top of Stack: (sp=0x00117fc0)
0x00117fc0: 0012b9c8 00118610 00000002 04df4162
0x00117fd0: 00000002 00118610 00118610 00000000
0x00117fe0: 00000000 00000000 00000000 00000000
0x00117ff0: 00000000 00000000 00000000 00000000
0x00118000: 00000000 00000000 00000000 00000000
0x00118010: 00000000 00000000 00000000 00000000
0x00118020: 00000000 00000000 00000000 00000000
0x00118030: 00000000 00000000 00000000 00000000
Instructions: (pc=0x04df35c0)
0x04df35b0: 00 53 57 81 c1 db 11 00 00 8b f8 eb 03 8d 49 00
0x04df35c0: 83 b9 2d ee ff ff 00 0f 84 ca 00 00 00 8a 99 39

Stack: [0x00030000,0x00130000), sp=0x00117fc0, free space=927k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [DShowPlayer.dll+0x135c0]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sage.media.format.MPEGParser.getMediaAVInf0(Ljava/lang/String;JZJ)Ljava/lang/String;+0
j sage.media.format.g.a(Ljava/io/FileLsage/media/format/e;+22
j sage.media.format.g.for(Ljava/io/FileLsage/media/format/e;+153
j sage.bz.l(Ljava/io/FileV+45
j sage.ar.a(Lsage/af;Ljava/io/FileLsage/bz;+71
j sage.cb.jH()V+1441
j sage.cb.jI()V+166
j sage.cb.jX()Lsage/cb;+3
j sage.SageTV.<init>()V+1252
v ~StubRoutines::call_stub
j sun.reflect.NativeConstructorAccessorImpl.newInstance0(Ljava/lang/reflect/Constructor;[Ljava/lang/ObjectLjava/lang/Object;+0
j sun.reflect.NativeConstructorAccessorImpl.newInstance([Ljava/lang/ObjectLjava/lang/Object;+72
j sun.reflect.DelegatingConstructorAccessorImpl.newInstance([Ljava/lang/ObjectLjava/lang/Object;+5
j java.lang.reflect.Constructor.newInstance([Ljava/lang/ObjectLjava/lang/Object;+92
j java.lang.Class.newInstance0()Ljava/lang/Object;+118
j java.lang.Class.newInstance()Ljava/lang/Object;+15
j sage.Sage.void([Ljava/lang/StringV+1134
j sage.Sage.b([Ljava/lang/StringV+1
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x03e3e800 JavaThread "Flusher" daemon [_thread_blocked, id=2828]
0x03d63800 JavaThread "AWTThreadWatcher-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=3832]
0x03db3800 JavaThread "FinalRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=3828]
0x041b3c00 JavaThread "ActiveRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=3824]
0x03d47c00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3776]
0x03dfa400 JavaThread "AWT-Shutdown" [_thread_blocked, id=3736]
0x03e54400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3692]
0x00e77800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3668]
0x00ed3800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3476]
0x00ecec00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3472]
0x00ecd800 JavaThread "Attach Listener" daemon [_thread_blocked, id=3468]
0x00eccc00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3464]
0x00e8e400 JavaThread "Finalizer" daemon [_thread_blocked, id=3436]
0x00e8d400 JavaThread "Reference Handler" daemon [_thread_blocked, id=3432]
=>0x01196400 JavaThread "main" [_thread_in_native, id=2944]
Other Threads:
0x00e84000 VMThread [id=3408]
0x00ede000 WatcherThread [id=3480]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 6976K, used 2238K [0x1a960000, 0x1b0f0000, 0x1b820000)
eden space 6208K, 36% used [0x1a960000, 0x1ab8fad8, 0x1af70000)
from space 768K, 0% used [0x1af70000, 0x1af70000, 0x1b030000)
to space 768K, 0% used [0x1b030000, 0x1b030000, 0x1b0f0000)
tenured generation total 92476K, used 55483K [0x1b820000, 0x2126f000, 0x26960000)
the space 92476K, 59% used [0x1b820000, 0x1ee4ee68, 0x1ee4f000, 0x2126f000)
compacting perm gen total 12288K, used 2672K [0x26960000, 0x27560000, 0x2a960000)
the space 12288K, 21% used [0x26960000, 0x26bfc230, 0x26bfc400, 0x27560000)
ro space 8192K, 62% used [0x2a960000, 0x2ae5f728, 0x2ae5f800, 0x2b160000)
rw space 12288K, 52% used [0x2b160000, 0x2b7a1eb8, 0x2b7a2000, 0x2bd60000)
Dynamic libraries:
0x00400000 - 0x0053a000 C:\Program Files\SageTV\SageTV\SageTV.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\COMCTL32.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x666f0000 - 0x666fb000 C:\WINDOWS\system32\inetmib1.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x71f60000 - 0x71f68000 C:\WINDOWS\system32\snmpapi.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x76d40000 - 0x76d58000 C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 C:\WINDOWS\system32\adsldpc.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x10000000 - 0x10170000 C:\WINDOWS\system32\nview.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x77690000 - 0x776b1000 C:\WINDOWS\system32\NTMARTA.DLL
0x010b0000 - 0x01102000 C:\WINDOWS\system32\NVWRSEL.DLL
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x6d7c0000 - 0x6da09000 C:\Program Files\Java\jre1.6.0_02\bin\client\jvm.dll
0x7c340000 - 0x7c396000 C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x6d310000 - 0x6d318000 C:\Program Files\Java\jre1.6.0_02\bin\hpi.dll
0x6d770000 - 0x6d77c000 C:\Program Files\Java\jre1.6.0_02\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 C:\Program Files\Java\jre1.6.0_02\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\Program Files\Java\jre1.6.0_02\bin\zip.dll
0x03ea0000 - 0x03eba000 C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x42c10000 - 0x42cdf000 C:\WINDOWS\system32\WININET.dll
0x03ec0000 - 0x03ec9000 C:\WINDOWS\system32\Normaliz.dll
0x42990000 - 0x429d5000 C:\WINDOWS\system32\iertutil.dll
0x040f0000 - 0x040fe000 C:\Program Files\RealVNC\VNC4\wm_hooks.dll
0x04510000 - 0x0451c000 C:\Program Files\SageTV\SageTV\Win32ShellHook.dll
0x6d000000 - 0x6d1c3000 C:\Program Files\Java\jre1.6.0_02\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x6d2b0000 - 0x6d303000 C:\Program Files\Java\jre1.6.0_02\bin\fontmanager.dll
0x6d450000 - 0x6d474000 C:\Program Files\Java\jre1.6.0_02\bin\jpeg.dll
0x6d1f0000 - 0x6d21f000 C:\Program Files\Java\jre1.6.0_02\bin\cmm.dll
0x6d570000 - 0x6d583000 C:\Program Files\Java\jre1.6.0_02\bin\net.dll
0x6d590000 - 0x6d599000 C:\Program Files\Java\jre1.6.0_02\bin\nio.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x04de0000 - 0x04e18000 C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7c3a0000 - 0x7c41b000 C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x04e20000 - 0x04e34000 C:\Program Files\SageTV\SageTV\SageTVInfraredReceive.dll
0x04e50000 - 0x04ed6000 C:\Program Files\SageTV\SageTV\ImageLoader.dll
0x04ad0000 - 0x04b0e000 C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x04b10000 - 0x04b1c000 C:\Program Files\SageTV\SageTV\averapi_182.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x75f40000 - 0x75f51000 C:\WINDOWS\System32\devenum.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x5e030000 - 0x5e053000 C:\WINDOWS\system32\ksproxy.ax
0x73ee0000 - 0x73ee4000 C:\WINDOWS\system32\ksuser.dll
0x74810000 - 0x7497d000 C:\WINDOWS\System32\quartz.dll
0x754c0000 - 0x754ca000 C:\WINDOWS\system32\vidcap.ax
0x736b0000 - 0x736b7000 C:\WINDOWS\system32\msdmo.dll
0x58010000 - 0x58029000 C:\WINDOWS\system32\kswdmcap.ax
0x73dd0000 - 0x73ece000 C:\WINDOWS\system32\MFC42.DLL
0x04b50000 - 0x04b72000 C:\WINDOWS\system32\hcwECP.ax
0x58000000 - 0x5800d000 C:\WINDOWS\system32\ksxbar.ax
0x59ef0000 - 0x59f02000 C:\WINDOWS\system32\kstvtune.ax
VM Arguments:
jvm_args: -Djava.library.path=C:\Program Files\SageTV\SageTV\; -Xmx192m vfprintf -Xms24m -server -verbose:gc -XX:+ForceTimeHighResolution
java_command: <unknown>
Launcher Type: generic
Environment Variables:
PATH=C:\Perl\bin\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Common Files\Ulead Systems\MPEG
USERNAME=Andreas
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 3 Stepping 4, GenuineIntel

--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 2 (1 cores per cpu, 2 threads per core) family 15 model 3 stepping 4, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ht
Memory: 4k page, physical 1047788k(591656k free), swap 1997136k(1565676k free)
vm_info: Java HotSpot(TM) Client VM (1.6.0_02-b06) for windows-x86, built on Jul 12 2007 01:16:14 by "java_re" with unknown MS VC++:1310

[Narflex]

It's crashing in the file format parser. There's going to be a corrupted recording or file that's causing this. Look for any really small files in your recording directory; those are more likely culprits. It will also most likely be a very recently created file. With a little investigation you should be able to find the file that's causing the problem.

PLEASE SAVE the file and submit a bug report as well to http://sagetv.com/bugs.html so we can get the file from you and fix the issue.

[Lucas]

Thanks Jeff. My heart went to its right place.

I already filed a report. I will investigate all suspicious files and find the culprit!

[davephan]

Lucas,

When you get it working again, you might want to invest in disk imaging software. Take an image of your C-drive every month or two, then you can easily recover in about 20 minutes.

Imaging software might not protect you if you system board dies. I could not recover with imaging when my system board died. VMware would probably work to protect against a system board failure.

Imaging software has saved me many days of rebuilding. It is cheap protection from computer software problems, especially if you don't want long extended downtime and frustration!


Dave

[Lucas]

Dave,

I 've been using Acronis for the last 3 years.

I have backups of my C-Drive. Obiviously in this case I restored previous versions to see if they made a difference. They didn't. In my case, my mind did not go to the screwed up recording file cause but rather to the hardware.

The recording file cause makes sense since my recording drive is not imaged so I will easily find the recent file which caused the mayhem.... I wish I read the java error file more carefully.

[davephan]

Lucas,

I understand now...

It would be tough to image all the drives!


Dave

[nielm]

Originally Posted by Narflex

With a little investigation you should be able to find the file that's causing the problem.

SysInternal's process monitor may help with this: set it to log all file opens for the SageTV process, and the last file(s) opened may be the culprits...

[Lucas]

In the end it was quite easy. There were 3 recent partial recording files which after deleting them one by one. I found which caused the crash. After removing it, SageTV started!

Qian already found the location of the problem.

Thanks for all the support guys.

This is why it's great to be part of the SageTV community.