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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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  #1  
Old 12-04-2003, 02:12 PM
guardian guardian is offline
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Join Date: Nov 2003
Location: Knoxville, TN, USA
Posts: 4
Show in EPG marked as rerun but it was new

Hello,

On Wednesday, Dec 3, 2003, at 9pm, channel WB Angel is shown. I was looking today and noticed that it didn't record. So a little more checking showed that the EPG has it listed as a RERUN. The show was a new one. Does anyone know why this would happen? And how to avoid it in the future?

After all, the main reason I purchased Sage and the TV card was to have a automatic way to record the shows I wanted without needing to check to make sure they where recorded.

Show was marked as Favorite, First Run, There was no conflicting shows.

Thanks
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  #2  
Old 12-04-2003, 02:15 PM
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mlbdude mlbdude is offline
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Join Date: May 2003
Location: Melbourne, Florida
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You should send an email to Zap2It complaining about it. Unfortunately Sage can't do anything about it. Bad data in bad data out.
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  #3  
Old 12-04-2003, 03:54 PM
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dkardatzke dkardatzke is offline
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Join Date: Feb 2003
Location: Chicago, IL
Posts: 1,220
Actually send me an e-mail at info@freytechnologies.com with the following information:

Your Zip Code
Your Service Provider and Lineup
The show name, time it was aired and the channel

Then I'll send it to my contact at Zap2it for review.
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  #4  
Old 12-04-2003, 04:42 PM
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mlbdude mlbdude is offline
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Now that is customer service!
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  #5  
Old 12-05-2003, 10:01 AM
guardian guardian is offline
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Thanks, I have done so.
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  #6  
Old 12-09-2003, 09:40 AM
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dkardatzke dkardatzke is offline
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Join Date: Feb 2003
Location: Chicago, IL
Posts: 1,220
I received my reponse from Zap2it and the information they received stated an original airing date of 10/1/03 so if it truly was supposed to be a first run, the network provided incorrect information.
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