Added new Hauppauge card and now nothing

[deliverer]

Help. I purchased a PVR-150 to be used with my 500 card. After I add the PVR-150, I do not get a picture from my 500 or 150. If I remove the 150, everything on the 500 works again. Anyone ever run into this? Do I need to remove the capture devices inside Sage and add them again?

Thanks,

Deliverer

[Polypro]

Does Sage "see" the capture cards? If not, check mmc/ignore_encoders in the properties files to see if they're listed on that line. If so, remove them from that line (make sure Sage UI and/or service are shut down). If Sage can see the cards, are you not getting a preview picture? If so, continue with setup anyway and it should work. If none of the above apply and setup is normal, someone else will have to chime in.

P

[deliverer]

Sage does indeed see the card. If I set it up and try to view a channel, I get snow on the screen. Also, I cannot tune to my other PVR-500 which is connected to two dish receivers. These channels just appears with a black screen.

Thanks,

Deliverer

[deliverer]

When you say remove, do you mean inside sage or windows or both?