Where's my license key?

[TheRealStyro]

OK, went through the checkout and paid for the key and download link. Frey has billed my credit card. So, after more than four hours have past I really have to wonder where is my key and download?

This is not a good start to a lasting customer relationship.

[heffe2001]

If I remember correctly, it emails you a download link and key.

It'll start out like this:

Thank you for your purchase from Frey Technologies, LLC.

This email contains your software license key(s) for your software purchase.
Please print a copy of this document and save it for future reference.
If you should have any questions regarding your order, please contact us via email at orders@freytechnologies.com If you already have the software installed, you may simply enter your license key(s) into the program.

So if you haven't gotten it yet, I'd fire an email to orders@freytechnologies.com, but being the weekend, it might take a bit to get a reply (not sure how they do tech support, I've never had to use it thankfully...).

[TheRealStyro]

They sent a purchase confirmation message, but no key and/or download link. Maybe they are such a small shop and so dedicated to getting the flagship product working that they didn't bother with an automated key generation and mailing utility.

Guess I'll have to use that WinTV2K app that came with the PVR-250.

[heffe2001]

Unless you've used your 2 week trial already, it should run for 14 days now...

I got my license key within 30 seconds of the email for the transaction, so I'm betting it's an automated system.

And why so much hostility in your 2 messages (at least it looks kinda hostile to me :P)?

[TheRealStyro]

The trial is long over. I installed the trial and tried it for a couple days before being called off on business and didn't get back to it until after the trial had expired. I thought Frey had reset the trials with the new versions, but they hadn't so...

I bought the software at around 8:30am Eastern time. Transaction mail within 10 minutes. It is now 3:10pm and still no key.

Somethings not right here. I paid for a key and several hours later - nadda. So, I'm very possibly unhappy about the situation.

Just gotta keep saying to myself - This too shall pass...

[Opus4]

From the Online Store FAQ:

Since the SageTV software is only available via download, what happens after my purchase?
After you purchase any SageTV software application, you will receive a license key and a download link for the respective software via e-mail immediately after your transaction is complete.

Since you did not get it 'immediately' (double check that confirmation email?), I would do as was suggested above & send email to orders@freytechnologies.com. It may be automated, but problems can and do occur with computers every day.

- Andy

[TheRealStyro]

I've confirmed the email address works (actually the catch-all for my website so it gets hit with large amounts of spam). I have also sent email to the address given.

Guess all I can do is wait. Monday, or so, these people will check their email and respond...

[ToxMox]

It is possible that your spam filter got the message.

[TheRealStyro]

Possibly. But my spam filter has a seven day hold function. Only +350 pieces of spam were being held for review. The purchase confirmation email passed through the filter without being held. I have temporarily disabled the filter just to make sure.

In an hour had three attempts at mydoom infection; this is really annoying...

[kny3twalker]

email them
it took awhile for myself to get my key as well
I believe it is automated though
cause by the time they responsed to the email
I had recieved my key just shortly before

They were alot faster when I bought my client though

[dkardatzke]

Hopefully we can put this to bed for future inquiries. After a transaction is complete, we automatically send out the license key and download link. This is not a manual or batch process. If you don't receive your license key e-mail around the same time as your receipt one of two things happened:

1. Your e-mail considered the message "spam" or "junk mail" and either deleted the message or put it in a specified "spam" folder.

2. Your e-mail server kicked the message back to us for a variety of reasons which is usually related to spam filters

If you didn't receive either message then you may have mistyped your e-mail address which happens from time to time. If any of the above happens, just send us an e-mail at orders@sagetv.com and we'll get your license key sent back out within 24 hours during the business week. In the instance above, the e-mail was bouned back over the weekend and is being resent today.

Dan

[TheRealStyro]

Thank you for resolving this issue.

I will be contacting my hosting company for reasons why the email was bounced back.