V9 Repair failure

[LHuisingh]

I upgraded my V7 install to V9 and it all updated as expected. I started the service and then tried to run the SageTV.exe. After a while my anti-virus (Zone Alarm Extreme Security) flagged SageTVService.exe as malware and deleted it. I have since marked that application as a trusted application and tried a Reinstall via Control Panel (Windows 10 64-bit). However, when I try the reinstall it gets almost all the way through and then says "Failed to set security descriptor on object SagetTV, system error: -2147024894". After that the repair finishes and says "Repair Failed". It also says "0x80070643 - Fatal error during installation.". I tried this multiple times. I looked in the log file it links to and saw this

[1564:33DC][2017-07-17T20:43:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b038cca4-6ecb-4de2-b374-f1496891f7dd}, resume: Active, restart initiated: No, disable resume: No
[1564:2AB0][2017-07-17T20:43:15]i304: Verified existing payload: SageTVSetupMSI at path: C:\ProgramData\Package Cache\{3FEECABE-FCAD-4454-9B79-CC40964E3F3F}v9.1.5.683\SageTVSetupMSI.msi.
[1564:33DC][2017-07-17T20:43:15]i323: Registering package dependency provider: {3FEECABE-FCAD-4454-9B79-CC40964E3F3F}, version: 9.1.5.683, package: SageTVSetupMSI
[1564:33DC][2017-07-17T20:43:15]i301: Applying execute package: SageTVSetupMSI, action: Repair, path: C:\ProgramData\Package Cache\{3FEECABE-FCAD-4454-9B79-CC40964E3F3F}v9.1.5.683\SageTVSetupMSI.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER="C:\Program Files (x86)\SageTV"'
[1564:33DC][2017-07-17T20:44:19]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[1564:33DC][2017-07-17T20:44:19]e000: Error 0x80070643: Failed to execute MSI package.
[2B14:1B40][2017-07-17T20:44:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2B14:1B40][2017-07-17T20:44:19]i319: Applied execute package: SageTVSetupMSI, result: 0x80070643, restart: None
[2B14:1B40][2017-07-17T20:44:19]e000: Error 0x80070643: Failed to execute MSI package.
[1564:33DC][2017-07-17T20:44:19]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b038cca4-6ecb-4de2-b374-f1496891f7dd}, resume: ARP, restart: None, disable resume: No
[1564:33DC][2017-07-17T20:44:19]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b038cca4-6ecb-4de2-b374-f1496891f7dd}, resume: ARP, restart initiated: No, disable resume: No
[2B14:1B40][2017-07-17T20:44:20]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

SageTV.exe runs fine but I really want to get the service working. The service executable does not exist as it was removed by the anti-virus.

I thought about totally uninstalling and then installing again but I wasn't sure what that would do to me as I had upgraded a V7 install.

Suggestions appreciated...

[graywolf]

Run the Sagetv Installer and choose Repair instead of from Windows control panel

[Tiki]

When you launch the installer in Windows, instead of double-clicking, try right-clicking and choosing "run as administrator" from the pop-up menu.

Sometimes this can make a difference if the installer runs into a permissions problem.

[LHuisingh]

I thought I had tried that already. Either way when I tried it just now it repaired it completely and the service is now running. Thanks!

I hadn't been on the site for a long time and didn't know that the EPG was going away. I only figured it out after my EPG had "No Data" showing up everywhere and I finally came by the site for help. Now to find out that there was a solution in V9 I was very happy to sign up for Schedules Direct.

How is it working for everyone? I just signed up for the trial yesterday.

[EnterNoEscape]

Originally Posted by LHuisingh

I thought I had tried that already. Either way when I tried it just now it repaired it completely and the service is now running. Thanks!

I hadn't been on the site for a long time and didn't know that the EPG was going away. I only figured it out after my EPG had "No Data" showing up everywhere and I finally came by the site for help. Now to find out that there was a solution in V9 I was very happy to sign up for Schedules Direct.

How is it working for everyone? I just signed up for the trial yesterday.

I think it has been mostly a positive experience, but I might be biased. As with many things, you'll probably find more posts about issues people ran into than success stories. Considering the number of people I am assuming are using Schedules Direct, the number people having significant problems with it is very small. Also from what I have seen, most of those issues have been resolved.

[inouridr]

I have tried the repair about three times now. No matter what, I am getting the following error when my Windows 10 machine starts up (I was running v7 as a service).

Could not find JAR file.

An exception occurred in Java:
java.lang.unsupportedClassVersionError:sage/Sage : Unsupported major.minor version 51.0

Any idea what might be wrong?

[Fuzzy]

Originally Posted by inouridr

I have tried the repair about three times now. No matter what, I am getting the following error when my Windows 10 machine starts up (I was running v7 as a service).

Could not find JAR file.

An exception occurred in Java:
java.lang.unsupportedClassVersionError:sage/Sage : Unsupported major.minor version 51.0

Any idea what might be wrong?

What version of Java do you have installed?

[jusjoken]

Originally Posted by inouridr

I have tried the repair about three times now. No matter what, I am getting the following error when my Windows 10 machine starts up (I was running v7 as a service).

Could not find JAR file.

An exception occurred in Java:
java.lang.unsupportedClassVersionError:sage/Sage : Unsupported major.minor version 51.0

Any idea what might be wrong?

I believe this occurs when there is a JRE folder under the sagetv folder. Rename it while sage is not running and try again.

k

[inouridr]

That did the trick!
Wow that was really simple. I'm kind of surprised something like that was causing the issue.

Thanks for the quick response and effective help!

inouridr