Sage Stopped Playing videos from the network

[hedly]

A couple days ago my son went to play a DVD that we have on our server. When he hit play, the circle appears and Sage crashed! No warning, just a crash.

I tried another DVD and Blu-rays. Same issue. DVDs and Blu-rays are on separate hard drives on the computer. The hard drives are functional. Sage can find cover art in each folder.

I tried a TV show that is stored locally on the media-pc, and they all work fine. I haven't tried copying one of the DVDs to the local machine.

Using SageV7 on Win10 box. With version 3 interface (the original blue wave). No add-ons or anything.
Not using Sage in server mode. Sage runs on a computer below our TV (the media-pc) and the DVDs/Blu-rays are on a Win10 computer with drives shared.

I've made no changes to either computer; but it does auto update. I'm not at home right now so I can't tell you the java version on the media pc (if that could be an issue).

Any notions?

[Tiki]

There are a bunch of posts here about a Windows 10 update that was pushed on 3/14/2017 that broke the Microsoft codec used for playing DVDs and other video files. If you search the forums I'm sure you'll find them, but I would start by rolling back any Windows updates installed in the last 2 weeks.

If that doesn't fix it, you should probably post a Sage log so people can see what it thinks happened.

[nyplayer]

Originally Posted by Tiki

There are a bunch of posts here about a Windows 10 update that was pushed on 3/14/2017 that broke the Microsoft codec used for playing DVDs and other video files. If you search the forums I'm sure you'll find them, but I would start by rolling back any Windows updates installed in the last 2 weeks.

If that doesn't fix it, you should probably post a Sage log so people can see what it thinks happened.

This is fixed with the latest Windows 10 update.

[hedly]

Just got back from travel and uninstalled the update mentioned in here:

https://forums.sagetv.com/forums/sho...d.php?p=602818

Originally Posted by Denali

Temporary fix is to uninstall
Cumulative Update for Windows 10 Version 1607 (KB4013429)
which will restore prior CompPkgSup.dll from 10.0.14393.953 to 10.0.14393.

Now it will play both DVDs (TS) files and ripped blu-rays (DBMV).

Maybe the next time WIn10 updates it will be fixed.

Thanks,

[Denali]

Originally Posted by hedly

Just got back from travel and uninstalled the update mentioned in here:

https://forums.sagetv.com/forums/sho...d.php?p=602818



Now it will play both DVDs (TS) files and ripped blu-rays (DBMV).

Maybe the next time WIn10 updates it will be fixed.

Thanks,

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438) fixes the problem caused by KB4014329.