Wrong channel in lineup

[jbrandon]

I'll try this again...

With the wonderful TWC in Kansas City at least last week they moved all QAM channels to align with the analog channels. This took several days for the guide information to become mostly correct.

It's been a week now and all channels are okay except two. Both are local channels but are major network channels, PBS and NBC.

KCPT (PBS) has three stations, two of which I am not really interested in, arts and crafts for the most part. They use the call sign of KCPT-1, KCPT-2 and KCPT-3. I have enabled KCPT-1 and will show video in the video sources setup however in the guide KCPT-1 show "no data" but KCPT(no number) shows data but will not display video.

All the local channels went from a 4 letter call sign to a 6 letter call sign ending in DT. However the NBC station, here channel 13 KSHB now shows up as KSHB-TV and again will display video in the sources setup but on the guide KSHB-TV displays "no data" and the old call sign KSHB displays data but will not display video.

In the program guide both examples the old 4 letter call sign displays the correct program information according to the TWC web site(and zap2it) but the newer 6 letter slots display "no data" and cannot be recorded.

Another symptom/problem is my guide data would update once a day now seems to do it every few hours but again not affecting the above station information. In fact doing a channel scan as I write this hoping it will be a waste of time...

Of course I have rescanned the available channels in the source setup, even deleted all tuners and started anew with no change to the above mentioned channels.

Where or how do I get this fixed?


A few days ago...

Well yesterday we were hit with the dreaded TWC QAM channel change...

This morning I rescanned and remapped the channels - not really a big deal just a PIA.

We only subscribe to the standard extended tier - through around channel 80. But now the Program Guide within SageTV shows some channels as the DT version, i.e. Fox WDAF is channel 6 in our area, the guide shows it as WDAFDT and shows programs broadcast in HD with the pink HD dot. We have a couple channels still showing as the analog name, CBS channel 3 shows as KCPT and not the DT version. Another problem is many of the "new" channels show "no data" for some time slots which will mess up the recording schedule.

Will the provider of guide information update this information or do I need to look for another guide provider? I have updated the guide information several time today with no change.

[jbrandon]

Please don't put this in EPG section as I get no response...

I have five channels which show the correct information in the guide for the video displayed.

The remaining five However something is wrong, there is no channel logo (I think supplied by SageTV) and the data will not go out more than half a day. They are:

KMCI-TV
KSHB-TV
KMSO-TV
KCPT-1
KSHB-TV
What has me wondering is all the channels which work correctly have a DT appended to the station name, the ones which are incorrect have something different, in one case a -1 the rest -TV.

Something is screwed up with the guide information, either from your end as you supply data to SageTV or something on the SageTV (administration) side and I am not getting much help from the Sage folks.

I have done numerous channel scans, I've tried the over the air guide which was worse. Quite frankly I am about ready to throw in the towel and go with AT&T as I have about had it with TWC.

Attached is a screen capture of the program guide, please notice it is out to 4:00PM Friday to show the no data. Also please notice if the guide is correct the channel logo shows and the pink dot indicating the program is in HD. Thanks for the copy of the manual but I did already have it and have read it extensively.

[Tiki]

I believe you can still contact Sage Support via email to report problems with guide data (or go to the home screen of this forum and look for the subform called "Request Official SageTV Technical Support").

If that doesn't work, you could try re-mapping or re-adding those problem channels (these procedures are described in the Sage Manual - you can find a copy in the folder where Sage is installed on your PC). This assumes that the correct data for those channels can be found somewhere on the Zap2It website...

If you go to the Zap2It website and lookup your provider EPG info, do you see those channels? Are they populated with data there? Are they called by the same call-signs there? If it's all good up there, then verify the Station ID that the website is using for those channels.
If you mouse over the link for the station name / channel number, or click the link, you will see that the web address has the Station ID encoded in it - It will say something like "?stnNum=123456"). You need to make sure that the station number in Sage is the same as this number to get the right data.

[jbrandon]

Thanks for your suggestions...

Looking on Zap2it guide they have the channels listed by their 4 letter call sign. TWC has switched most if not all local network channels to a 6 letter call sign and renumbered them from the QAM number of say 71-41-1 to a two number of 41-1. Now KSHB is one of the channels (network NBC) I cannot get correct guide information on. The HD channels which work NOW have 6 letter and all end in DT, except PBS which is now ending in -1 which guide information shows no data a few hours out in the future.

I've read the manual many times trying to find some way to make this work, I've always been able to do so before but the old saying "garbage in garbage out" and that is what the guide is giving me presently. And I'll throw out another axiom, "you cannot make a silk purse out of a sows ear" and believe me I have the sows ear.

If I look out more than a few hours on all channels which DO NOT end in DT the guide shows no data.

I've been in contact with zap2it and they assure me their data is correct and I believe them. So I must assume somewhere between zap2it and my installation the guide information is wrong and that really leave only one entity, SageTV. All I can do is delete the source, reinstall the source, download the provider content (TWC), scan the channels and hope it works. I have tried to map the new 6 letter channels to the analog 4 letter guide information but still have the problem.

I have posted in the Request Official SageTV Technical Support forum but can I really expect an answer? I also posted almost the same message in the very public and visible SageTV Software forum but the SageTV gods deleted the message without even the courtesy of a response. Another reason I think SageTV is the problem is using the web interface in the Program Guide section currently it is showing the guide was updated at 6:01:08AM and the next update is in 0.00 hours and the current time is 9:14AM. Before when things were working correctly it would only update once in 24 hours. It appears SageTV in not happy with the guide information it is downloading. Another reason I think the problem is SageTV is the channels which DO NOT end in DT there is not channel logo which is supplied by SageTV.

Originally Posted by Tiki

I believe you can still contact Sage Support via email to report problems with guide data (or go to the home screen of this forum and look for the subform called "Request Official SageTV Technical Support").

If that doesn't work, you could try re-mapping or re-adding those problem channels (these procedures are described in the Sage Manual - you can find a copy in the folder where Sage is installed on your PC). This assumes that the correct data for those channels can be found somewhere on the Zap2It website...

If you go to the Zap2It website and lookup your provider EPG info, do you see those channels? Are they populated with data there? Are they called by the same call-signs there? If it's all good up there, then verify the Station ID that the website is using for those channels.
If you mouse over the link for the station name / channel number, or click the link, you will see that the web address has the Station ID encoded in it - It will say something like "?stnNum=123456"). You need to make sure that the station number in Sage is the same as this number to get the right data.

[Opus4]

Originally Posted by jbrandon

I also posted almost the same message in the very public and visible SageTV Software forum but the SageTV gods deleted the message without even the courtesy of a response.

Your second post on the same topic was merged with your existing topic (this one) -- you can see it above: posts 1 and 2 are the result of merging your two threads. The forum rules state to post in the appropriate forum and not to post the same thing in multiple places.

It sounds to me like your issue is explained starting at the bottom of p. 171 in the SageTV manual, under the section titled "Remapping Stations for EPG data using ATSC or QAM Digital Tuners". The channels w/o proper EPG data need to be mapped to Zap2it stations, which have ID numbers above 10000.

- Andy

[jbrandon]

Thanks Andy, I posted in both sections hoping to get some help. I was getting nothing in the guide forum, still not getting much. Forum rules are good and I try to follow them but when I have exhausted what I think is every avenue for help I try to get creative...

I am very aware of the remapping, been doing it for years but it is not working for TWC in Kansas City on three stations, PBS, KMCI and KSMO. TWC changed the QAM stations form the 00-0-0 numbering to 4-1 etc. numbering. All the QAM stations which now display the correct guide information have a DT appended to the station name, the three which do not work have a -TV (PBS has three stations which now show as KCPT-1, -2, etc.) I have remapped to the analog and digital station, does not work for these three stations. I deleted all sources, added, scanned with exactly the same results. Yesterday I uninstalled SageTV and totally remove the directory, reinstalled and exactly the same thing.

For whatever reason I am not receiving the correct program information for some stations. If everything was incorrect I could understand and would be looking at my installation, but when only part is wrong then I don't think it is me causing the problem. With the new TWC lineup I do not have to remap any of the stations ending in DT, once scanned they display the correct guide information so it would seem that all stations should/would be the same, here again pointing to the source not my installation.

I've talked with TWC, no use what so ever, even the second level. I been in contact with zap2it and they claim their data is correct leaving SageTV which is in the middle. I have no idea of what if anything you guys do to the guide but you are my supplier.

I am not pointing fingers, I just what it resolved...

Originally Posted by Opus4

Your second post on the same topic was merged with your existing topic (this one) -- you can see it above: posts 1 and 2 are the result of merging your two threads. The forum rules state to post in the appropriate forum and not to post the same thing in multiple places.

It sounds to me like your issue is explained starting at the bottom of p. 171 in the SageTV manual, under the section titled "Remapping Stations for EPG data using ATSC or QAM Digital Tuners". The channels w/o proper EPG data need to be mapped to Zap2it stations, which have ID numbers above 10000.

- Andy

[Opus4]

You may or may not already know this, but for QAM tuners:

The logical channel number is irrelevant for EPG data. The physical channel number is also irrelevant to retrieving EPG data; it is found during the scan and shouldn't be changed or you won't be able tune the channel.

On the Remap Channel menu, the Remap Station option is the one to be changed, and it needs to be changed to the station in the list which has the same station ID as what you see on the Zap2it web listings for your lineup. If the station is listed on their web site for your lineup, it should be listed in SageTV on the Remap Channel menu.

- Andy

[jbrandon]

I understand the concept of remapping the channel numbers/names, again been doing it for years (2008).

Attached is the program guide. Please notice the difference between the ones which show data and those which do not show data. Channel 13 KSHB (NBC). The KSHB-TV is the digital scanned channel which shows "No Data", the KSHB or analog channel shows data in the guide. If I Watch KSHB-TV I get the correct program in HD (currently the Action News show) but I get no guide information. If I watch KSHB I get the CBS (KCTVDT) station. But with no program data in the guide I cannot schedule a program on KSHB-TV. This is also the case with KCPT-!.

I have no control over the channel name, it comes from the guide provider. Looking at zap2it guide shows only 4 letter calls sign, only when you get to the HD tier (which I do not subscribe to) do they show the DT and the channel numbers are 4 numbers, i.e. KSHBDT is then 1013. Mapping to 1013 also produces "No Data" in the program guide.

TWC second level support told me they did this to reduce bandwidth by replacing the local channels with the same channels at the HD tier.

I'm sorry, there is something wrong in Denmark and I have no control of the outcome, garbage in, garbage out...

[Opus4]

The -1 and -TV channels are not mapped to Zap2it stations -- look at their details in Channel Setup - do you see an ID number greater than 10000 for them? If not, they need to be remapped. If they are not available in the list of channels shown on the Remap Channel menu, then you'll need to add the channels to the lineup (see the 'Edit Channel Lineup' option in Channel Setup), using the 5 digit IDs from the Zap2it site's listings. Tiki mentioned how to view this ID number above.

The 1013 logical channel number is not relevant; you need to use the correct station ID in the remappings, but you can give it any logical channel number you want.

- Andy

[jbrandon]

I'm trying my best to understand what you guys are saying...

I have tried mapping to both 13 and 1013, the local station numbers for KSHB 13 analog and KSHBDT 1013 digital. I DO NOT GET THE CORRECT GUIDE INFORMATION FOR KSHB-TV. I DO NOT GET KSHBDT WHEN DOING A CHANNEL SCAN IN SOURCE SETUP. Sorry for yelling but I cannot get you guys to understand what I am saying. Please look again at the attached image and please notice I have remapped KCTVDT to logical 3 but I left WDAFDT to the new 4-1 And as I have explained several times, if I watch KSHB-TV I get the correct program displayed but do not get any guide information thus no scheduling.

If you don't believe me configure one of your machines to zip code 64119 and use Time Warner Digital Cable and see for yourself.

All stations but two show the correct information without any intervention on my part. No remapping, no using strange numbers from Zap2it, heck I don't even have to stand on one foot and stick my tongue out to get the correct listing for all but two stations.

Hovering over the NBC, KSHB, 13 I see the following:
"http://tvlistings.zap2it.com/tvlistings/ZCSGrid.do?stnNum=10689&channel=13&aid=zap2it"
and for KSHBDT:
"http://tvlistings.zap2it.com/tvlistings/ZCSGrid.do?stnNum=34885&channel=1013&aid=zap2it"

KSHB analog is 13, KSHBDT is 1013. Please notice it is not KSHB-TV. Searching zap2it guide there is no KSHB-TV anywhere on the listing page for the zip code I live in (see attach screen grab). It makes no difference if I map to 13 to 1013 I do not get guide information for KSHB-TV. The same is true for the KCPT stations.

The stations name KSHB-TV is wrong, it should be KSHBDT. That is the way it is displayed on zap3it and TWC channel ling up for Kansas City and displays on the TV when tuning directly from cable.

Seems strange that only KSHB would be KSHB-TV and all others are KCTVDT, WDAFDT, KMBCDT etc. are correct.

The is still something wrong in Denmark and I cannot seem to get you guys to smell the cheese.

[MattHelm]

I think he's trying to tell you to add a channel and use the Station ID of "10689" or "34885".

[jbrandon]

I want to say thanks for all who contributed to this discussion ...

Funny thing happened sometime between 3:37AM and now. All channels/stations now display correctly in the guide including channel logos, all station call signs now end in HD (except the analog ones). All channels now show the correct show and in HD. All this happened in my absence as we just got home from a short trip.. The web interface now says the guide will update at 3:37AM on 3/31/2013.

All this happened with no input on my part, no remapping, adding channels or channel scans so again as I have been saying, something was screwed up between zap2it and my installation but better now.

Thanks again for your input.