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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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  #1  
Old 06-20-2011, 08:50 AM
Mailman74 Mailman74 is offline
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How to retrieve License Key
I am installing a new windows on my pc and want to get my license key so I can reinstall sagetv.
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  #2  
Old 06-20-2011, 08:57 AM
Slugger Slugger is offline
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Send an email to support@sagetv.com, but I wouldn't hold my breath waiting for a response due to the Google acquisition. It may be some time before you hear back from them (or maybe not, hard to say).
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  #3  
Old 06-20-2011, 09:11 AM
Mailman74 Mailman74 is offline
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It wouldnt be the locator id under sagetv system information would it?
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  #4  
Old 06-20-2011, 09:27 AM
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tmiranda tmiranda is offline
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Quote:
Originally Posted by Mailman74 View Post
It wouldnt be the locator id under sagetv system information would it?
No, the locator ID is completely different from the license code.
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  #5  
Old 06-20-2011, 05:42 PM
Mailman74 Mailman74 is offline
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Found my license key. Would it be safe to install a new windows 7 on my pc and reinstall sagetv with my license key.
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  #6  
Old 06-20-2011, 07:36 PM
will will is offline
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Quote:
Originally Posted by Mailman74 View Post
Found my license key. Would it be safe to install a new windows 7 on my pc and reinstall sagetv with my license key.
I would say yes but to verify you might want to check with Sage support.

I did some testing last night on installing SageTV clients and servers on temporary virtual machines to verify that my backed up license keys would work with the versions of Sage I have downloaded. Everything worked great and the serials were accepted (but I had my internet adapter turned off so take this with a grain of salt). I get the impression that Sage does not use an activation server (which is great for us with re-installs as we may not have a support system to contact in the future).
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  #7  
Old 06-21-2011, 05:15 PM
Islander Islander is offline
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I have two v6 licenses one that is too old to qualify for the free upgrade to a v7 license the other is not.

I cannot find the email with the license information for the newer one and was about to install v7 over a new cloned ssd (the old one with v6 in safe storage) when these news hit.

I have emailed support to see if they will send me the info on the new license but I am not holding my breath.

Of course, the network encoder will forever be v6. I am guessing that having the main sever at v7 (assuming that I can get that sorted out) and a network encoder at v6 will not be an issue. Anyone knows for sure?
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  #8  
Old 06-22-2011, 06:12 AM
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gplasky gplasky is offline
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I think they all need to be at the same version to work together. Just like a v6 client won't talk to a v7 server.

Gerry
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  #9  
Old 06-22-2011, 12:52 PM
stevech stevech is offline
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Quote:
Originally Posted by Islander View Post
I have two v6 licenses one that is too old to qualify for the free upgrade to a v7 license the other is not.

I cannot find the email with the license information for the newer one and was about to install v7 over a new cloned ssd (the old one with v6 in safe storage) when these news hit.

I have emailed support to see if they will send me the info on the new license but I am not holding my breath.
The response I received from Sage Support re my upgrade from Sage 6 to 7, so that my HD-based server can complete the migration to 7, was that Google/Sage will not provide an upgrade license. Nice regard for current customers, eh?
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