HVR-2250 no analog tuning

[jasongrimme]

Hello,

Running Sage 7 (7.0.12), installing a Hauppauge HVR-2250. I have driver version 22xx_7.9.1.28162.exe, dated June 11, 2010 from Hauppauge.

The problem I'm running into is all the analog stations are appearing as a blue screen in Sage, or sometimes a really snowy display of a different channel then what was actually tuned.

I went through the entire process of adding the 4 tuner (tuner1 as analog, tuner2 as analog, tuner1 as digital, tuner2 as digital), and when I couldn't tune any analog channels, I removed all the sources and have since tried only installing Tuner 1 analog with the same results, and tuner 2 analog with the same results.

I installed WinTV7 on the same computer and can tune any channels with no problem, and configured it to record 2 simultaneous channels, both worked great.

Any ideas? This is the first tuner I've installed into Sage 7. At one time I had an HD-PVR and a PVR500 on this same computer, but they were uninstalled well over a year ago.

Thanks much,
-jg

[jbrandon]

Several of users of the 2250 have experienced problems after the upgrade to 7.0.12. Mine first showed up as problems with digital channels but after I started fooling around with channel setup all stopped working.

Quick answer is to roll back to 7.0.11 for now…

Jim

[jasongrimme]

I guess I should have shared a few more details,

I actually installed the HVR2250 shortly after the beta for 7 came out, with either 7.0.10 or 7.0.11. I've updated w/ each Beta release and have had the issue with all of them.

When you went back to 7.0.11, did things start working again?

I've seen folks having luck with AVerMedia tuners, should I look into one of those instead?

I'm not too picky on brand, just want something that works

[jbrandon]

I hear you about something that works!!

Sorry, I thought it was just after you updated to 7.0.12…

Everything worked correctly on 6 and the move to 7 beta and all releases up to 7.0.11. Updated to 7.0.12 and it broke all digital encoders. Rolled the server back to 7.0.11 and everything started working correctly again. Actually what I did was restore from a backup which was a few days old. But what I did to confirm was after the restore I updated to 7.0.12 and things went south again, rolled back to 7.0.11 and everything worked. I am using the same driver version as you. Running Windows 7 with Sage installed on the root of the c drive and UAC is turned off.

Currently the server is on 7.0.11 and clients are on 7.0.12.

I would think if the 2250 works in WinTV7 then it should work in Sage… You aren’t by chance trying to run both programs at the same time accessing the same hardware…

I think read somewhere the Hauppauge cards use hardware encoding and the AverMedia use software encoding but I know a lot of folks are using the AverMedia cards with great success.

Jim

[Nadim]

I am keeping away from .12 until this is fixed. I also have a HVR2250

[jasongrimme]

I'd go to whatever version it took to get things to work, however I've had no luck in any version (7.0.10, 7.0.11, 7.0.12).

I think my issue is a bit different than what has been reported in the .11 to .12 upgraders, too, in that I can't get analog to tune.

I'm just wondering if there is a sequence/trick to adding the HVR-2250's that I messed up, and/or if there is a way to basically strip them out of the SageTV configuration and start over.

Oh, and I verified, WinTV is not running, I uninstalled after verifying the HVR was working.

[jbrandon]

May want to look here...

Originally Posted by Nadim

I am keeping away from .12 until this is fixed. I also have a HVR2250

[Opus4]

Has anyone submitted a bug report? That's the only way SageTV will be able to look at an issue to determine whether a fix is needed.

- Andy

[Bill1426]

Try the 27323 drivers...
I had issues with the new drivers too (28162)

[jasongrimme]

Hello Andy,

Thanks for the reply, I have plans (when the family allows time) to rebuild the box, as it has been through so many iterations of SageTV and other misc garbage. If a clean install yields the same results, I'll for sure open a bug report.

I'll try the older drivers, too, before hand, thanks for the tip!

[TwistedMelon]

Funny thing happened to me in the past two days... I had been running 7.0.11 on WinXP with two HVR-2250 cards without the issues being reported here against 7.0.12.

I've installed Win7 onto a spare drive and I'm trying SageTV out in the new OS. Still version 7.0.11 - with the same version Hauppauge drivers I had installed in XP. My second HVR-2250 (identified as tuners #3 and #4) is having an issue - ONLY on tuner #3. The first HVR is set up with both Analog and digital QAM and this HVR is set up for ATSC (digital OTA). Yesterday I received over 100 capture device errors. I restarted and they stopped coming. Tonight they've come back, so I deleted the tuner, however trying to add it back produces an error every time.

I've even tried using the new dshowcapture.dll and the same result:

Capture Error in Playback. This is as soon as I select "Digital TV Tuner" for that capture device.

I just shut down the system and swapped the cards around to verify that this isn't a hardware issue, and rebooted. Now neither of my HVR-2250 cards show up in Sage. Both show up in Device Manager.

[TwistedMelon]

After rebooting, I'm now in the same boat as the OP, albeit running 7.0.11 in Windows 7 x64. Neither HVR-2250 is producing any results, analog or digital (QAM and ATSC).

Has anyone else set up tuners from scratch with the current betas of SageTV? this might be the catalyst. When I switched over to Win7 I migrated my entire Sage folder from the WinXP OS. I didn't move any hardware around, so as far as Sage was concerned, everything was pretty much the same as it has always been. And that was working with the exception of the failure messages for the first tuner on the second HVR-2250. Once I swapped the cards around in their slots, windows detected new hardware, SageTV service kicked in before Windows was finished adding the HW, so Sage didn't see it. When Sage doesn't see your cards it gets rid of their entries. Restart the system and they're back and not working. I can delete a source and re-add it with the same results. They won't work at the moment.

I'm back to my XP installation right now and everything is working properly, including the tuner that was giving me issues previously. Unfortunately I won't be able to do any testing on this as I'll be going out of town tomorrow morning for a few days. The XP install should be stable and that's what I'll leave running while I'm away.

[sclamage]

Has anyone solved this issue, or had luck getting this configuration to work with the final V7 release? I skipped the beta and tried installing V7 last night for the first time, and ran into the EXACT same tuning issue. I tried a few different sets of Hauppauge drivers and got the same results every time.

Since nobody has complained about this for a few months I assume they worked this out somehow? Or did you guys just revert back to XP or V6?

I sent an email to Sage support about this last night... I'll report back after they reply.

[paulbeers]

Nope. It's working just fine with V7. Are you picking a different line up when setting up the analog channels than the lineup for the digital? If you try to use the same it will fail. Most cable and/or OTA line ups from Zap2it have multiple line ups in your area so pick like Digital Cable for your digital tuners and the "Basic Cable" for your analog.

Edit: The reason why many are reporting it isn't now working in V7 is that they didn't remember doing this step in V6 (since V6 was out for several years).

[sclamage]

Thanks, I'll check that again when I have some time to play with it. But I don't think that was the problem - as I said, I was setting this up as a fresh install, and I hadn't even gotten to the point of setting up the digital channels. But who knows, it's the kind of thing I could have easily missed.

Anyway, I'm encouraged to hear that somebody has gotten this working. I would have been surprised if they had released V7 with broken 2250 support.

[jptheripper]

My 2250 has worked without a hitch since v12 or so.

[sclamage]

Just to close the loop on this ... I ended up reinstalling V7 from scratch, and for some reason everything worked fine on the second try. I have no idea what I did differently but I had no problems getting through both the analog and digital channel setups.

Thanks again for everyone's helpful comments... it was good to hear that this was a configuration that was working for everyone else.

[DocDJ]

Originally Posted by Opus4

Has anyone submitted a bug report? That's the only way SageTV will be able to look at an issue to determine whether a fix is needed.

- Andy

Yes. Just now after seeing your question: 10:43 AM Eastern, 1/20/11