Issues with HDHR and SageTV7

[jvl711]

Hi,

I am having issues tuning certain small amount of channels (3-4) on the HDHR. Mainly the issues are with the non-hd channels. I have checked and double checked the mappings in the HDHR setup utility, but for some reason sage is picking the wrong channel. I have removed and re-added the tuners completly rebuilding the lineup. I have deleted the .frq files, and nothing seems to help.

Another more troubling issue, is I am getting crashes from sage on file transitions (seamless file transition), and when trying to tune the channels that are not mapped properly. It looks like sage may be having an issue when it tries to reset the tuner. I see something in the logfiles about tuner is not producing data. Reseting tuner. Then a few more unrelated lines, then sage crashes.

I was using the newer TSSplitter in version 6, but I do not know if that may be causing the issue. Let me know if anyone else is seeing this issue. Also let me know if you think I should file a bug report.

This is a Windows 2003 Server R2.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/1/2010
Time: 8:01:33 PM
User: N/A
Computer: ZION
Description:
Faulting application SageTVService.exe, version 6.0.13.1, faulting module TSSplitter.ax, version 3.0.0.57, fault address 0x0000d8a0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 53 61 67 ure Sag
0018: 65 54 56 53 65 72 76 69 eTVServi
0020: 63 65 2e 65 78 65 20 36 ce.exe 6
0028: 2e 30 2e 31 33 2e 31 20 .0.13.1
0030: 69 6e 20 54 53 53 70 6c in TSSpl
0038: 69 74 74 65 72 2e 61 78 itter.ax
0040: 20 33 2e 30 2e 30 2e 35 3.0.0.5
0048: 37 20 61 74 20 6f 66 66 7 at off
0050: 73 65 74 20 30 30 30 30 set 0000
0058: 64 38 61 30 d8a0

[AzTech]

I'm having a similar problem using Windows 7 and Sage 7. About half of the stations are not tuning properly with the HDHR tuner (getting 'No Signal' even though the other half work fine and all the channels work using the HDHR viewer). I haven't been able to figure it out. I submitted a ticket with Sage and sent Qian a native.log file a week ago but don't know when/if I'll get a response. I've been under the assumption that I've done something wrong (which is still very likely) but perhaps it is actually an issue..

[CyRex]

AzTech - Was this a clean install, or did you have the HDHR setup with Sage before? Are you sure that the HDHR setup program is creating the SCN files in the SageTV directory? Check the timestamp on the SCN files to make sure.

-Dan

[AzTech]

Yep. This is a clean install. And the SCN files were generated in the SageTV directory by HDHR setup (I turned off UAC).

[CyRex]

To get my HDHR working, I had to add rules to the Windows firewall for UDP ports 5002 and 5004. Not sure if it applies to your situation, but you could try disabling the firewall momentarily.

-Dan

[AzTech]

Dan, thank you for your suggestions! Unfortunately, based off my past experiences as well, I also disabled the firewall. So that isn't the issue either. I've been racking my brain for a week trying to figure out what I'm doing wrong so I'm hoping to hear from someone at Sage soon to at least let me know if there is anything I can do or not. I'm really eager to make the move to Sage7, but about 90% of my recordings are from the HDHR so I'm just standing by for now..

[CyRex]

No problem, too bad that wasn't the issue! Unfortunately, I'm all out of ideas for now, hopefully someone else can chime in with some more suggestions.

Good Luck!
Dan

[PosterBoy]

AzTech

I am having the same issue. Some stations don't tune properly.

ERROR: The device input "Silicondust HDHomeRun Tuner 1019A8DA-1 Digital TV Tuner" stopped producing data while recording "Sesame Street" on KAETDT on physical channel 72-1008-708. SageTV will try to reset the device. This may be caused by a channel that is no longer available.

If you go into the channel mapper and tune them there, It says that the signal level is fine, but nothing ever displays. Note that the HDHR QuickTV can tune them fine.

I am getting the same issues on my USB tuner (Hauppauge HVR-1950) as well when it is tuning the same QAM channels that fail on the HDHR

ERROR: The device input "Hauppauge HVR USB2 Video Capture Digital TV Tuner" stopped producing data while recording "Aaron Stone" on DXDHD on physical channel 784. SageTV will try to reset the device. This may be caused by a channel that is no longer available.

By you username I am guessing you are in AZ. I am too. I am on Cox.

My installation is an upgrade install, and I saw none of these issues on my ver 6 installation.

Thanks

Kent

[goatboy22382]

I have been having issues with the hdhr also, randomly not tuning and then some errors that I have no idea what they mean. next time I see them I will write them down.

[ace007]

I was having issues too after the upgrade and finally ended up removing all HDHR tuners from Sage, rescanning all channels using the HDHR software to generate new .scn files and then adding back them back in to Sage and rescanning every one of them. I have two HDHRs so 4 tuners. So far <knock on wood> they have been reliable since then.

[AzTech]

Kent,
Yep, I'm in Phoenix. My issue appears to be exactly the same as yours. But the really weird thing is that KAETDT (72-1008-708) is one of the three channels I actually do get. Well, in all fairness, I probably get more than 3 but I only care about the 8 major local HD stations. And I'm not getting KTVKDT, KPHODT, KASWDT, KSAZDT, and KNXVDT. My WindowsXP/Sage6 setup works fine. I've compared the .frq files generated in each and they appear to be exactly the same. I've been thinking that maybe this has something to do with the resolution (720p vs. 1080i) but I haven't actually checked it yet (and if you're not getting KAETDT and I am, that puts a serious hole in my theory). Frankly, even if there did wind up being a correlation between the two, there's nothing I can really do about it anyways. I suppose I'd just like to know the answer to the eternal question, "Why?"

Ace - Thanks for the suggestion. I can't speak for anyone else but for me this is a clean install.

[AzTech]

For any of you with a similar issue, I think I somehow managed to stumble upon a solution to my problem today.

I haven't touched Sage 7 since I originally opened the ticket with them and still haven't heard from them. But I decided to go ahead and try out the new beta release today...with no luck. I didn't really expect much since it wasn't mentioned in the release notes but I figured I'd give it a shot. But while I was tinkering...

I closed Sage, went to the advanced tab of the HDHR Setup and changed the BDA driver from 'Auto' to 'Block', then restarted Sage.

Everything seems to be working perfect now (fingers crossed, knock on wood, etc.).

[ed9]

I've been having the same issue since the upgrade to V7. I filed a bug report but after trying a bunch of things the problem persisted.

I just tried the solution AzTech suggested and now at least one of the HDHR tuner works but the other is still having the same issue.

Edward

[sic0048]

Originally Posted by AzTech

I haven't touched Sage 7 since I originally opened the ticket with them and still haven't heard from them.

Not to sound like a broken record, but did you check you spam folder and filters? Support is generally very quick to respond (within 24 hours usually), but many people find that the reply email from support ends up being coded as spam.

Originally Posted by AzTech

Everything seems to be working perfect now (fingers crossed, knock on wood, etc.).

Glad you got it working.

[ed9]

I've also stopped receiving feedback from Qian from support about a week and a half ago. I just sent another email about having some success with the "blocked" mode. (Thanks Aztech)

Earlier as a part of the troubleshooting process with support, I created some raw dumps and sent them in. Interestingly the dumps contained valid video streams from the tuner.

It's odd that the video stream is getting to the server but Sage cannot record or render the video.

Edward

[phelme]

I guess I should be happy my HDHR just works after the upgrade from 6 to 7. I didn't have to rerun a channel scan from either the Silicon Dust software or SageTV.

I'm on WinXP though, what about everyone else? And questioning the obvious, do you all have current updates from SD?

(useless rant: since Comcast has clamped down on QAM broadcasts now, I only get about 5 useful channels through the HDHR anyway... . I have high hopes for the CableCard version.)

[ed9]

I'm running Win 7 64-bit. Running latest Silicondust release 20100213.

Hasn't been a big deal for me since the spring TV season just ended. My HD-PVR has been able to pick up the slack. Otherwise I would've reverted back to V6.

[PosterBoy]

This has fixed my issues with the HDHR as well.

Thanks AZTech

Kent

[scottwed]

This thread is a bit old. Was a there a similar fix for HVR-1950?

Just did a clean OS install and decided to try out the beta. Installed v7.0.16.238, copied over my wiz.bin from v6 and after some tweaking got everything working again. Well with the exception of my 2 HVR-1950's.

The first one appeared to be working, but when i check it a few minutes later it's full of green pixels and choppy audio (see attached screnshot) which has a signal strength of 97%. Restarting the Sage service fixes the issue for a few minutes.

The second HVR-1950 won't ever show a signal. Sounds very similar to some earlier comments in this thread.

Both HVR-1950's have been working fine under Sage 6 for many months, I don't believe them to be defective.

[jerryt]

Originally Posted by scottwed

This thread is a bit old. Was a there a similar fix for HVR-1950?

Just did a clean OS install and decided to try out the beta. Installed v7.0.16.238, copied over my wiz.bin from v6 and after some tweaking got everything working again. Well with the exception of my 2 HVR-1950's.

The first one appeared to be working, but when i check it a few minutes later it's full of green pixels and choppy audio (see attached screnshot) which has a signal strength of 97%. Restarting the Sage service fixes the issue for a few minutes.

The second HVR-1950 won't ever show a signal. Sounds very similar to some earlier comments in this thread.

Both HVR-1950's have been working fine under Sage 6 for many months, I don't believe them to be defective.

Try this for no signal
http://forums.sagetv.com/forums/show...&postcount=147