Media Import Dirrectroy

[Vaughan]

Media Import Dirrectroy all ways says invalid directory.

Ive tryed specify and brouse, cant seem to get it to locate data.

i have a dedicated sage tv server and another server where the photos and music and dvd (movies) are located,

\\File-Server\Data (Z)\Movies (or Music or Photos)

and the workgroup is HOME,

what would be the corect path to spacafe in sage?

And i presume i would have to specify for photos and music and movies, these are all deffrent folders.

Any help would be much appreciated, as i have been try to get this to work for ages.

[stanger89]

Does that share require a logon? Does the user the Server (or client) is running as have permission to access those shares?

[Vaughan]

correct permmisions have been set login is at start up, it goes stright in.

i can see all files/folder freely through windows

[stanger89]

Do they actually have those paranthesis in the paths, I've never tried that (didn't know it was legal).

You running the service, is it running as the same user?

[Vaughan]

Can you explain the first part of your sentence (paranthesis) ?

and yes im running service with 2 client.

thanks

[stanger89]

Originally Posted by Vaughan

Can you explain the first part of your sentence (paranthesis) ?

Does the import directory path "\\File-Server\Data (Z)\Movies (or Music or Photos)" really have parenthesis in it, or is that just an example?

and yes im running service with 2 client.

Does the user the service runs under have access to the share? Is it LocalSystem (which can't access network shares)?

[Vaughan]

The windows user (Tv Server) has access to net work share (Data (Z))

The paths would be like as follows

\\File-Server\Data (Z)\Movies\AVI's

\\File-Server\Data (Z)\Movies\Dvd's

\\File-Server\Data (Z)\Photo's

[Vaughan]

What do u mean by local system?
do u mean Local system as in the user (Tv Server) as opposed to administrator??

[stuckless]

Just to test Stranger89's theory.... why not create a new share using ONLY alphanumeric characters and have sage use that share. If it works, then you know the problem is with using non alphanumeric characters in the sharename (parenthesis and single quote). If it still fails, then the problem is most likely authorization related.

eg, \\File-Server\DataZ\Movies\AVIs

My understanding is that sage does not use the OS's underlying libraries for cifs access, but rather it uses a portable library (jcifs??). If the library may not support non-alphanumeric characters in the share. All of this is theory

[stanger89]

Originally Posted by Vaughan

What do u mean by local system?

The service by default runs under the LocalSystem account, this account can't access network shares. If you need to access network shares, you need to configure the service to run as a user which has access to the shares.

[stanger89]

Originally Posted by Vaughan

correct permmisions have been set login is at start up, it goes stright in.

i can see all files/folder freely through windows

That doesn't answer the question. The service can run as a different user. Open the SageTV Service Control app and see what is says for "Run Service As User: ", if it says LocalSystem you need to change it to a user that has access to the share.

[Vaughan]

ok that make sence. the service is user
.\\TV Server

[stanger89]

Take a \ out, I'm pretty sure you only need 1. And make sure that user has access to the shares.

[Vaughan]

Yes it was the user setting in the Service Control app that fixed it.
thanks you all for the help.