HDHR Problems

[UFGrayMatter]

Not specifically SageTV related, but I figured a lot of people here have the HDHR and hopefully have a suggestion. I tried silicondust forums but looks like they are M-F only ;-)

My HDHR recently crapped out on my HD channels -



Thinking maybe it was my cable, I hooked up one of the feeds from the HDHR into my TV and scanned for qam channels and it picked up everything perfectly.

Any advice?

ryan

[m1abrams]

Originally Posted by UFGrayMatter

Not specifically SageTV related, but I figured a lot of people here have the HDHR and hopefully have a suggestion. I tried silicondust forums but looks like they are M-F only ;-)

My HDHR recently crapped out on my HD channels -



Thinking maybe it was my cable, I hooked up one of the feeds from the HDHR into my TV and scanned for qam channels and it picked up everything perfectly.

Any advice?

ryan

Submit a trouble ticket with SiliconDust. They have intrusctions for sending them debug info. You could have a flaky power supply, seems a lot of people have suffered a bad batch of power supplies. They will let you know within a day or so what the issue is. If it is a power supply problem they will send you a replacement.

[carlgar]

Did you scan the channels again after test with your TV? It could have been a temporary outage. When you scan with the HDHR software did you try viewing the channel with the VLC software? That would eliminate Sage. If you still see the problem with VLC, you should file a problem report with Silicondust. They will probably have you turn on the "Enable connection to Silicondust support server" with the HDHomeRun Setup application under support.

[othy]

And if you haven't done so already, be sure you have latest firmware, etc. Sorry if that's pointing out the obvious...

Also, when I have issues I often check the local HD forums for my city over at avs forums. You never know, there could be other people in your area experiencing problems.

Tim

[gplasky]

Originally Posted by m1abrams

Submit a trouble ticket with SiliconDust. They have intrusctions for sending them debug info. You could have a flaky power supply, seems a lot of people have suffered a bad batch of power supplies. They will let you know within a day or so what the issue is. If it is a power supply problem they will send you a replacement.

I would lean in this direction too. If it just started happening clear out of the blue it is probably a bad or going bad power supply. Enable logging thru the software and open a support ticket. Search the silicondust forum and you'll see the specs for that power supply. Odds are you may have one laying around you could test with and confirm and use until the replacement comes in.

Gerry

[zoundz]

In my case, the first symptom of a dying power supply was that the digital stuff started getting flaky and macro-blocky. Subsequently the digital went away entirely. Silicondust was very good about replacing the power supply. Just submit a trouble ticket on their website. I put mine in last Saturday and I had a new power supply on Thursday. Kudos to them.

[UFGrayMatter]

Originally Posted by zoundz

In my case, the first symptom of a dying power supply was that the digital stuff started getting flaky and macro-blocky

good to know - sounds exactly the same

[UFGrayMatter]

issue fixed. My gigabyte switch crapped out

check out these speeds:


First two are gigabyte switch using different ports.

Third is using my wireless router ports as the switch.

RMA time

[kevine]

Glad you were able to fix. When you get a chance update the SD site too. I think you posted there.

What are you using to test? Thanks.

[bialio]

looks like he's running netcps

I had the same thing happen on my HDHR - both were connected to a switch that was sick (dropping lots of packets), and then one of the power supplies failed while we were trouble shooting!

Silicondust took care of things very well - had a new power supply in the mail as soon as we figured out it was bad.

btl.