Error (-2) Files selected for playback are no longer on disk

[MGMutley]

This seems odd to me, but maybe not to you out there.

The situation is this:

I have one full Sage installation on a machine on my local home network running as a service (and yes it has its own fully account with correct permission). All files are held on local drives.

If I install a Sage client within my network I can connect to the main server and all runs fine.

If I connect a client from outside of the network (yes through a firewall with ports 42024, 7818 and 31099 mapped), I can connect fine, I can navigate fine, I can see photos fine, I can even see the thumbnails of all the videos fine, but when I try and play a film, or live TV I get the message “Error (-2) Files selected for playback are no longer on disk”. Also when I try and play music nothing happens (no messages, just nothing).

Has anyone got any idea what I have missed out? I guess it is something to do with routing, but have no idea what?

Please can anyone help???

[GKusnick]

SageTVClient is meant to run on a LAN and will access the recording files directly if it can, without streaming them through the server. If you're outside the LAN, that access is probably blocked by your firewall. You could tunnel through the firewall using a VPN, but that's not recommended since you'd be trying to read full-bandwidth video files over the Internet without transcoding. For playback from outside the LAN, the recommended client is SageTV Placeshifter, which always streams through the server (so no VPN required) and does transcoding as needed to suit the available bandwidth.

[MGMutley]

Thank you for that and yes that makes a lot of sense. Just out of interest though, do you know the protocol it uses for accessing the files? I am just wondering if it is possible to tell my firewall to allow the traffic or not?

Otherwise it is Placeshift for me

[megamojo]

AFAIK it uses plain old windows file sharing (NetBios/SMB).

[GKusnick]

While it would be possible to set your firewall to allow that traffic, I really wouldn't recommend it. You'd basically be opening up Windows file sharing on your LAN to anybody on the Internet. If you want to use SageTVClient remotely (and have the bandwidth for non-transcoded playback), use a VPN. Otherwise, use Placeshifter.

[MGMutley]

Ok cool.

One last question though: I tried the Placeshift thing and yes it works fine apart from 2 things:

1) The quality is not good, I guess it is reducing the quality in the transcoding process. Any idea how to improve it or is it just my server is under powered?

2) It does not seem to want to play any films I have imported or my music!?!?! (it plays recorded TV ok). THe imported files are local on the C: drive, but I guess it is something to do with file mapping?!?!?!

Any ideas

Mike....

[MGMutley]

Ok forget about question 1, I found it in the connection settings in the Placeshift client thing (I guess that is right isnt it)?

Mike....

[setherd]

i GET THIS SAME ERROR.
Fresh install of XP and Sage 6.3.10

everything on one computer. tv recordings work fine. but I can't play any saved movies.
Dvd's play fine

[alphonsus]

As per the title, I only get this error if I'm running in service mode.

Windows Server 2003, SP1
SageTV 5.0.4.92
service using my username and password - administrator access rights.

I can't play recorded files that have been stored on removable media, even if I then copy them back to my video harddrive partition.
If I disable the service everything works.