Sage closes or locks up 6.38 & 6.3.9

[Matt-CV]

I recently upgraded to 6.3.8 from 6.2 and found that while watching a video and skipping forward or backward, Sage will lock (and sagetv runs@50% cpu when this happens) or close. 6.3.9 came out and although I did not see this a a fix, I figured I would try (no change - still issue).
I use Sage in service mode and that never stops, my MVPs have no issue, but my Sage app on my server does. I thought it was a video issue (rendering, although it could be I tried several variations, still NG) So I ran the debug and got the message below:

Fri 2/15 18:24:15.843 Seeker waiting for 30 mins.
Fri 2/15 18:24:16.355 Error with c/s comm:java.lang.NullPointerException
Fri 2/15 18:24:16.355 NetworkManager CommunicationFailure : /127.0.0.1:1079 type=2
Fri 2/15 18:24:16.355 NetworkManager CommunicationFailure : /127.0.0.1:1079 type=2


I am not a Java person, not even sure it is Java, has anyone seen this or has ideas ?

Thanks in advance.

MH

[DigitalMan]

Seems like you should file a support request on this.

[toricred]

What version of Java do you have intalled?

[Matt-CV]

I have Java version 1.6.0_04
I am able to re-create the freeze by clicking around on the video bar, after this last freeze, there was nothing in the log. Like it froze before it could write.
Also I found I could make my sage client (6.3.9) on my laptop freeze up by doing the same thing....

Matt

[stanger89]

Did you download the broken 6.3.9? I did, and it was mayhem, but there's a new version up now (check Narflex' post), I haven't had a chance to try the new one.

[blubber]

I'm having the same problem with 6.3.9.164.

Sage consistenly freezes within 5 minutes of starting the app, either changing channels, or seeking during a show. These crashes are on standard channels,
not HD. There are no obvious errors in my debug console (i'm a programmer) -- no null pointer exceptions, etc. The last line before the crash its loading a DX9 texture. I have a
screenshot I can post showing the last 50 or so log lines + the state of Sage, if that will help.

My specs:

Windows Vista Ultimate
Gigabyte GA-P35-DS4 rev 2.1
QuadCore 6600
2 gigs RAM
8800 GT
NVidia PureVideo Codec
dual PVR-500's with latest Hauppage Vista drivers
SGraphRecorder + firewire for HDTV

Any other ideas? Thanks everyone.

[blubber]

Ok I have some more info regarding this issue.

If I start a channel playing, and just leave everything alone, it works fine. If I simply press the seek forward/back buttons 5 or 6 times, it crashes every time.

On the seeks that work, the debug console logs something very
close to this every time, except the event line may be repeated a few times:

-----------------------------------------------------------

<IR Receive: Code = 4348101114F5, UserData = 04e010f8!!!
Sun 2/17 14:57:42.188 Event: 0x8065 l1=0x0 l2=0x0

------------------------------------------------------------

On the seeks that fail and crash sage, the following is logged:

------------------------------------------------------------

<IR Receive: Code = 4348101114F5, UserData = 04e010f8!!!

Sun 2/17 14:59:50.160 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22721.img
Sun 2/17 14:59:50.280 Creating DirectX9 Texture from nio buffer w=60 h=60

Sun 2/17 14:59:50.287 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22722.img
Sun 2/17 14:59:50.394 Creating DirectX9 Texture from nio buffer w=60 h=60

Sun 2/17 14:59:50.397 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22723.img
Sun 2/17 14:59:50.510 Creating DirectX9 Texture from nio buffer w=60 h=60

Sun 2/17 14:59:50.513 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22724.img
Sun 2/17 14:59:50.627 Creating DirectX9 Texture from nio buffer w=60 h=60

Sun 2/17 14:59:50.630 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22725.img
Sun 2/17 14:59:50.744 Creating DirectX9 Texture from nio buffer w=60 h=60

Sun 2/17 14:59:50.747 Loading 60x60 image from file C:\Users\htpc\AppData\Local\Temp\stv22718.img

------------------------------------------------------------

As soon as that last line appears in the log, it hangs.
I've had a look in the folder and those particular .img files aren't
there, although lots of others are.

Does this make sense to any sage developers/experts out there? Should
Sage by trying to create textures from temp files on some seeks but not others?

I thought it might be just creating textures for displaying the seek bar + icons
across the bottom, but wouldn't those textures be in the sage folder?

Thank you for your help.

[blubber]

Ok more info yet again, since I discovered debug_console=TRUE.
This is the block of debug info that appears when I seek for the 5th or 6th time. I've bolded the first line where it mentions a thread HANG detected.

<IR Receive: Code = 4348101155F5, UserData = 01b7599c!!!
Sun 2/17 17:32:13.515 VF.submitJob(VFJob[TimeAdjust r=0.0 t=-10000 file=null ifn=null])
Sun 2/17 17:32:13.516 VF processing job VFJob[TimeAdjust r=0.0 t=-10000 file=null ifn=null] nPlayin=true
Sun 2/17 17:32:13.517 VF processing on UI Thread VFJob[TimeAdjust r=0.0 t=-10000 file=null ifn=null]
Sun 2/17 17:32:13.517 VideoFrame.timeSelected(Sun 2/17 17:31:50.015, false) currFile=MediaFile[id=220058 A[144169,28036,"Toy Story 2",15941@0217.16:00,120] host
=ourhtpc encodedBy=Hauppauge WinTV PVR PCI II Capture DVD Standard Play format=MPEG2-PS 0:00:00 0 kbps [#0 Video[MPEG2-Video 29.97 fps 720x480 4:3 6400 kbps interlaced]#1 Audio[MP2 48000 Hz 2 channels 384 kbps]] \\htpc-storage\sf$\ToyStory2
-144169-0.mpg, Seg0[Sun 2/17 17:30:47.291-Wed 12/31 17:00:00.000]]
Sun 2/17 17:32:13.518 VideoFrame.timeSelected2(Sun 2/17 17:31:50.015, false) currFile=MediaFile[id=220058 A[144169,28036,"Toy Story 2",15941@0217.16:00,120] hos
t=ourhtpc encodedBy=Hauppauge WinTV PVR PCI II Capture DVD Standard Play format=MPEG2-PS 0:00:00 0 kbps [#0 Video[MPEG2-Video 29.97 fps 720x480 4:3 6400 kbps interlaced]#1 Audio[MP2 48000 Hz 2 channels 384 kbps]] \\htpc-storage\sf$\ToyStory
2-144169-0.mpg, Seg0[Sun 2/17 17:30:47.291-Wed 12/31 17:00:00.000]] realDur=0
Sun 2/17 17:32:13.519 About to perform media time selection for 62724
Sun 2/17 17:32:14.347 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 750
Sun 2/17 17:32:14.514 Loading RawImage of size 60x60 for images/tvicon_anim1.png

Sun 2/17 17:32:14.515 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37864.img
Sun 2/17 17:32:14.518 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:14.628 Loading RawImage of size 60x60 for images/tvicon_anim2.png

Sun 2/17 17:32:14.629 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37865.img
Sun 2/17 17:32:14.632 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:14.874 Loading RawImage of size 60x60 for images/tvicon_anim3.png

Sun 2/17 17:32:14.875 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37866.img
Sun 2/17 17:32:14.878 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:14.988 Loading RawImage of size 60x60 for images/tvicon_anim4.png

Sun 2/17 17:32:14.989 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37867.img
Sun 2/17 17:32:14.991 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:15.097 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang t
ime = 1500
Sun 2/17 17:32:15.102 Loading RawImage of size 60x60 for images/tvicon_anim5.png

Sun 2/17 17:32:15.103 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37868.img
Sun 2/17 17:32:15.105 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:15.216 Loading RawImage of size 60x60 for images/tvicon_anim6.png

Sun 2/17 17:32:15.217 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37869.img
Sun 2/17 17:32:15.219 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:15.330 Loading RawImage of size 60x60 for images/tvicon_anim7.png

Sun 2/17 17:32:15.331 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37870.img
Sun 2/17 17:32:15.333 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:15.574 Loading RawImage of size 60x60 for images/tvicon_anim0.png

Sun 2/17 17:32:15.575 Loading 60x60 image from file C:\Users\htpc\AppData\Local\
Temp\stv37863.img
Sun 2/17 17:32:15.578 Creating DirectX9 Texture from nio buffer w=60 h=60
Sun 2/17 17:32:15.847 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 2250
Sun 2/17 17:32:16.597 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 3000
Sun 2/17 17:32:17.347 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 3750
Sun 2/17 17:32:18.097 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 4500
Sun 2/17 17:32:18.847 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 5250
Sun 2/17 17:32:19.597 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 6000
Sun 2/17 17:32:20.347 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 6750
Sun 2/17 17:32:21.097 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 7500
Sun 2/17 17:32:21.847 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 8250
Sun 2/17 17:32:22.597 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 9000
Sun 2/17 17:32:23.347 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 9750
Sun 2/17 17:32:24.097 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 10500
Sun 2/17 17:32:24.848 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 11250
Sun 2/17 17:32:25.598 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 12000
Sun 2/17 17:32:26.348 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 12751
Sun 2/17 17:32:27.098 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 13501
Sun 2/17 17:32:27.848 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 14251
Sun 2/17 17:32:28.598 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 15001
Sun 2/17 17:32:29.348 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 15751
Sun 2/17 17:32:30.099 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 16502
Sun 2/17 17:32:30.850 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 17253
Sun 2/17 17:32:31.603 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 18006
Sun 2/17 17:32:32.355 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 18758
Sun 2/17 17:32:33.107 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 19510
Sun 2/17 17:32:34.978 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 21381
Sun 2/17 17:32:35.728 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 22131
Sun 2/17 17:32:36.481 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 22884
Sun 2/17 17:32:37.232 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 23635
Sun 2/17 17:32:37.984 EventThread-SAGETV_PROCESS_LOCAL_UI Hang Detected - hang time = 24387

Any help appreciated guys.

[JREkiwi]

Does it fail on videos stored locally?

What decoders are you using?

John

[blubber]

Hey JREkiwi thx for reply.

I don't know if it fails on local vids, since this machine is brand new as of today,
but I can tell you I just reverted to 6.3.6, and the problem has gone away.
I'm using PureVideo codecs.

I'd still like to figure out why it was happening so I can go back to 6.3.9 or beyond.

[KJake]

I've been seeing these issues since 6.3.7 and I think it was supposed to be fixed in 6.3.9. Submit bug reports and include debug logs.

[phelme]

My wife is also having issues with a 6.3.9 client. It hangs (spinning pinwheel) immediately after she starts the video. Doesn't matter if it's HD or not. This box is running an ATI X1650 with Cyberlink decoders. It was working fine until I installed 6.3.9. I'm currently out of town so I can't give you any debug logs.

Two other factors to consider are:
- it may only happen after she has played a DVD on the same system
- it is running SageMC 6.3.7 as an interface.

[DynamoBen]

I've had this occur twice now. It occured in the middle of watching an recorded file. Spinning pinwheel and nothing else, required a reboot it get things going again. The worst part was a show was recording when this happened.

[Matt-CV]

If I start a channel playing, and just leave everything alone, it works fine.

As Blubber said, if I leave the playing video alone all is ok. If I skip around then the crash or hang (with the spinning circle) happens. As stated before on my other machine with Sage client, the same thing happens. But with Place shifter it does not.

Note.. (this may not have any relevance but...) last night my cable company rebooted my box and it was left in power off mode. So I have a movie that has the last half black screen. When jumping around on the last half of the movie, no lockups. When I go back to the first half where there is a movie and jump around it locks. I though it strange and went back to the last half and really tried to make it lock by skipping around but could not. As soon as I went back to beginning, bang....

Ideas...

Matt

[sleonard]

I am experiencing this as well with a 6.3.9 client. Lockup occurs only after a time skip. I have to hard boot the computer since I can't even get the Windows Task Manager to start. Even the spinning circle is frozen!

After the third lockup I rebooted the server and was able to watch some Live TV and a DVD without any problems.

S

[kevine]

If you have XP pro on the server, setup remote desktop, then you can log in from a remote computer and kill the SageTV task without killing the service by rebooting. Hence, your recordings will still continue.

I had these lockups too. Going to back 6.3.6 seems to stopped it. However, I did discover it was the client that locked up and Sage was still recording.

As a side note, there is a posting here somewhere here about setting up XP pro to allow multiple logins to the computer at 1 time. This allows you to connect to the computer under a different login. It allows you also to check out things while someone is watching TV.

[DynamoBen]

XP multiple login thread:

http://forums.sagetv.com/forums/show...ultiple+logins

[phelme]

Originally Posted by kevine

I had these lockups too. Going to back 6.3.6 seems to stopped it. However, I did discover it was the client that locked up and Sage was still recording.

That's my experience as well: the server seems unaffected.

Do we have any idea if the client or the server is the cause? I.E. if I was to roll back the client alone might that fix it for the time being? (In my case all the viewing is done on networked encoder/clients)

[carlgar]

Some of the posts in this thread sounds like a issue I encountered with the client. You should insure that the Mpeg2 Audio Decoder Filter is set to AC3Filter. I encountered a issue with a converted file that would freeze and it was/is related to the audio decoder filter. The file would play fine if it was local on the client but froze or would kill the client when played from the server.

[DynamoBen]

Originally Posted by kevine

If you have XP pro on the server, setup remote desktop, then you can log in from a remote computer and kill the SageTV task without killing the service by rebooting. Hence, your recordings will still continue.

I had these lockups too. Going to back 6.3.6 seems to stopped it. However, I did discover it was the client that locked up and Sage was still recording.

I had another hang tonight. I setup the system earlier with the two user remote desktop "hack." Once it hung I tried to connect via remote desktop, which failed. I tried the media MVP, which failed to connect. Finally I tried shutting down which also hung (.net error dialog and no mouse to click End Task). I ended up having to reset the system.

Just and FYI for those that see this issue, a restart may be required.