Can't log-in to Placeshifter over internet, but can connect

[tmbarta]

I'm trying to connect to SageTV using Placeshifter from my office. I have a server setup at home w/ SageTV on it. I am able to connect using Placeshifter from my desktop computer at home w/ no problems. I have have one Placeshifter license. I thought that I only needed one license as long as there was only one connection at a time, but I get the error shown in the attached pic. I checked the desktop computer this morning to make sure it was not connected. Any ideas?

Thanks in advance,
Tammie

[Opus4]

On a LAN, it usually doesn't need a username + password to connect. But, remote connections require that you create a user in Detailed Setup -> Advanced -> Manage Placeshifter Users.

- Andy

[tmbarta]

Well, I had a user setup, but after your reply I checked it and I didn't have it enabled. DUH!

So now I'm able to connect, but the picture quality was really bad. Kinda blurry looking. So now I need to figure that out. But at least I can schedule recordings no problem.

Thanks!

[Opus4]

The picture quality will be different over the internet because the bandwidth on that connection is nowhere near what your LAN would have. The video is being transcoded to a lower quality to fit the connection speed for your remote connection.

- Andy