Sage crashes on initial tuner setup

[jughead]

Hi, I just formatted & reinstalled windows & SageTV. My hardware setup stayed the same & sage used to work fine. I can't get all the way through the initial setup.

During tuner setup, Sage crashes back to desktop instantly every time, no matter which of the three tuners I choose to try.


system info :

+ I have a PVR-500, a PVR-250, use an ATI 9700 Pro & have an Athlon XP 2600+
+ i did not install anything from hauppauge but the base drivers for the 500 & 250, which i integrated into my xp install disc using nlite. They do show up properly in the device manager.
+ i'm using the latest ATI drivers & the Catayst control center (6.6 i think?)
+ i did not install Windows Media Player with windows, if that matters

If you need any info, just ask & thanks in advance. I've missed days more recordings than I had planned on so I need to get up & running again! Thank you!!!

[Opus4]

Turning on debug logging may help determine what is happening. Support may be able to offer better suggestions with a log.

It may be worth installing the Hauppauge software to determine whether the tuners are working correctly in the first place.

- Andy

[jughead]

Ok, I'll go turn on logging and report back. Thanks posting for the link. I'm trying to avoid installing any unnecessary software, but i guess that may have to be the next step.

[jughead]

Ok, I emailed the log to the support yesterday, so hopefully i'll hear back soon!