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| SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.) |
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#1
04-24-2006, 12:11 PM
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No response in regards to purchase
I purchased Sagetv Media Center(software only), yesterday in the afternoon, received confirmation email, and then no further information(serial number/download link).
I sent emails both to support and orders, no response. Is this typical of what I am to expect in the future if I have support needs or concerns? 
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#2
04-24-2006, 12:20 PM
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I've had excellent response from Sage support. The only times there seemed to be a delay was when my SPAM filter chose to identify their emails as spam (so you might want to check that if you have a such a filter). It took me a couple of days to realize I should check my spam folder.
Otherwise, try try again ... there are blips in many support systems ...
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amac's config: Sage 7.1.9, Java Java 1.7.0_75, Windows 8.1, Athlon X4 620, 4GB, Hauppauge 950Q, ATI 650HD video encoder with IR/Blaster, Radeon 5450, HDMI out, TV is primary monitor, Plex Plug-in serves up to mobile devices/PS3/WiiU just fine
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#4
04-24-2006, 12:35 PM
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Quote:
- Andy
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SageTV Open Source v9 is available. - Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1. - Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus - HD Extenders: A) FAQs B) URC MX-700 remote setup Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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#6
04-26-2006, 09:49 AM
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I ordered media extender license on 4/19 at about 11pm and didn’t get the license email for 24hrs. Emails to orders@sagetv.com went unanswered. On Friday morning I tracked down the phone number of sagetv, using their address and 411 information, and had to call 6 times to get anyone, besides the answering service, to talk to. Once I talked with someone had the license in 5mins.
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#7
04-26-2006, 10:03 AM
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I had problems too with their automated service however SageTV is an excellent company. Between their email addresses and this forum, you can not find this level of service for free ANYWHERE!! Buy MCE and see what kind of support you would get for free directly from Microsoft.
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Server: Dual Tuner: PVR-150MCE/PVR-250MCE/SageTV v5.02/Asus Pundit-R 2.4GHZ/512MB DDR RAM/250 GB Maxtor HD (8MB Buffer) External Seagate 400GB HD via USB 2.0/Onboard ATI 9100 using SVIDEO TV-Out/Nvidia DVD decoder/Actisys 200L IR Blaster (Dish receiver) USBUIRT (DirectTV receiver)/Lite-On 4X DVD-R/RW/Windows XP Pro SP2/Adesso Mini IR Keyboard w/integrated mouse/Tivo "Peanut" Remote via USBUIRT/Dish Network Model 301/DirectTV subscriber/Webserver Plugin v2.8
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#8
04-26-2006, 11:01 AM
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I ordered my license from PCAlchemy about a year and a half ago - to this day I can still log into their site and get my SageTV key instantly if I forget it. It would be really nice if Sage created a system like this.
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