Kaspersky: FraudTool.Win32.Spylocked.ds

[Narflex]

I'd like to suggest that users also report this issue to Kaspersky or ZoneAlarm directly as well. We haven't received any response back from them yet regarding this; which is quite annoying.

I'd highly recommend just not using either of them for Anti-Virus and use something free like AVG.

AND WE ARE 100% SURE THIS IS A FALSE POSITIVE THAT THEY ARE REPORTING.

[impro]

I do not have time to contact manufactures!!!!
None of my other software gives any problems ever.
What if windows have problem with sage???
Should I contact microsoft in that case???
And I have never seen it clearing something so aggressively!
Even viruses.
I doubt this is just a mistake.
Will the older .22 client work with .23 server?

Originally Posted by UgaData

This is not a Sage problem, although it effects SageTV.

To resolve this the Anti-Virus Vendor needs to be contacted (I did read the post where someone from Sage indicated they would contact some of the vendors)

It has been a few years now, but I used to use Avast! and after an update it started "keying" on some components of SageTV. I contacted (e-mailed) Avast! about the false positive. Later that day Avast! had a new update that no longer had issues with SageTV.

Point being it is not SageTV's responsibility to fix some other Vendors program.

This isn't the first time this has happened nor is it the first post about an Anti-Virus program throwing alerts about some components of SageTV that it found suspicious. And it probably isn't the last.

Grouse about it all you want in the forum. It is helpful in alerting other users that are experiencing the same issue. But, if you want it resolved you need to contact the anti-virus/anti-malware vendor to get it resolved.

[impro]

Originally Posted by Narflex

I'd like to suggest that users also report this issue to Kaspersky or ZoneAlarm directly as well. We haven't received any response back from them yet regarding this; which is quite annoying.

I'd highly recommend just not using either of them for Anti-Virus and use something free like AVG.

AND WE ARE 100% SURE THIS IS A FALSE POSITIVE THAT THEY ARE REPORTING.

Can you repackage your installer again? The problem is in a cab file inside.
I have never seen kaspersky delete a part of an executable while downloading!

[b-morgan]

Originally Posted by b-morgan

Kaspersky Anti-Virus 2011 (and an earlier version) detects:
not-a-virus:FraudTool.Win32.SpyLocked.ds
in SageTVClient.exe version 7.0.23.

After I posted my new topic (sorry) which became a reply in this topic, I started a live chat with Kaspersky and then I sent a copy of SageTVClient.exe to newvirus@kaspersky.com. They responded in less than 10 minutes that this is a false positive and will be fixed in the next update.

Regards,

Brad

[gplasky]

Originally Posted by impro

I do not have time to contact manufactures!!!!
None of my other software gives any problems ever.

Originally Posted by b-morgan

After a live chat with Kaspersky I sent a copy of SageTVClient.exe to newvirus@kaspersky.com. They responded in less than 10 minutes that this is a false positive and will be fixed in the next update.

Regards,

Brad

Looks like it would have taken less time to do this than to post all the posts you did regrading this issue.

Gerry

[impro]

Originally Posted by gplasky

Looks like it would have taken less time to do this than to post all the posts you did regrading this issue.

Gerry

I just got another crash. It happen in exactly the same order after kaspersky cleaned the sagecleint.
http://lh3.ggpht.com/_fLaluT9Mlz0/TO...0/IMAG0193.jpg

I post to make sage aware of the problem.

[gplasky]

So you're saying after Kapersky has removed the sageclient you're still receiving an error? Then what would Sage have to do with it? Have you uninstalled Sage completely and does it still crash? If so you need to pursue this with Kapersky or get a different anti-virus. It's already been acknowledged by Kapersky that the alert is a false positive. Microsft Security Essentials works great for me and the Sage PC client.

Gerry

[impro]

In the process of cleaning sageclient from the system explorer.exe crashes.
Not saying it is Sage fault. I understand it is a small software company.
I think it is Sage's responsibility to deal with kaspersky.
I would not change my Security Software in order to use Sage Client.
I have never had any trouble with any of my others software:
Adobe, Steinberg, Waves, Sony ect.

And BTW I just received an update from Kaspersky and It still cleans sage client.

Originally Posted by gplasky

So you're saying after Kapersky has removed the sageclient you're still receiving an error? Then what would Sage have to do with it? Have you uninstalled Sage completely and does it still crash? If so you need to pursue this with Kapersky or get a different anti-virus. It's already been acknowledged by Kapersky that the alert is a false positive. Microsft Security Essentials works great for me and the Sage PC client.

Gerry

[barney B.A.]

Originally Posted by impro

In the process of cleaning sageclient from the system explorer.exe crashes.
Not saying it is Sage fault. I understand it is a small software company.
I think it is Sage's responsibility to deal with kaspersky.
I would not change my Security Software in order to use Sage Client.
I have never had any trouble with any of my others software:
Adobe, Steinberg, Waves, Sony ect.

And BTW I just received an update from Kaspersky and It still cleans sage client.

Then Kaspersky hasn't fixed the problem
You are right, It's not Sage's fault. the responsibility falls with Kaspersky

BTW I used an AV product that used Kaspersky's av engine and I had problems with false positives. When that solution stopped using Kaspersky's engine, I stopped getting false positives

[gplasky]

Originally Posted by impro

In the process of cleaning sageclient from the system explorer.exe crashes.
Not saying it is Sage fault. I understand it is a small software company.
I think it is Sage's responsibility to deal with kaspersky.
I would not change my Security Software in order to use Sage Client.
I have never had any trouble with any of my others software:
Adobe, Steinberg, Waves, Sony ect.

And BTW I just received an update from Kaspersky and It still cleans sage client.

It's already been acknowledged by Kapersky. So obviously whatever update you just installed is not the update that has the fix. There is nothing here for Sage to pursue. It's up to Kapersky to post the fix.

I'm not suggesting you change. The point was not every antivirus has this issue. So it's up to Kapersky to take in the information from their customers and fix the problem. If their customers provide the info. McAfee had this issue a while back with identifying a standard windows system file as a virus and removing it. They were contacted by their customers, acknowledged the problem and fixed it. It wasn't Microsft that reported it. You chose Kapersky. Now you have to wait until they issue the fix. There's nothing anyone else can do about it. It's between you and Kapersky.

Gerry

[Serra]

Originally Posted by impro

And I have never seen it clearing something so aggressively!
Even viruses.

Apparently whatever it thinks it is, is VERY bad. In the past, I've been able to store files with viruses on them on my PC without too much trouble. In this case, I can't even download it!

[jlmdxtv]

Impro: When you're totally red in that face telling all your software providers to "fix Kaspersky's problem" then maybe you'll figure it out and use something better.

I switched to MS Security Essentials long ago and have been happy ever since.

john

[Serra]

Originally Posted by jlmdxtv

I switched to MS Security Essentials long ago and have been happy ever since.

I'm fairly sure you'll get very few false positives using MSSE. Of course, with Kaspersky, I've had one false positive in 5 years and no infections.

[hockeyfan]

Problem seems to have been fixed as of yesterday for me. Want to thank Narflex and Sage for pushing towards a solution even if it wasn't their fault. The breath of positive energy is much better than the negativity in this thread.

[Serra]

Appears fixed for me as well. I'm now able to download the client and install it without any issues.

Thanks Sage for your help. Things like this happen. Sage couldn't have known it would happen and Kaspersky couldn't have predicted the problem, so no ones fault really. Just needed to be resolved.