TV won't Show Sage TV Media Center

[greenthumb]

Originally Posted by GKusnick

Earlier you said you were unable to ping 192.168.1.109. Was that just a typo? 192.168.1.103 makes more sense if you really have just two devices (the PC and the HD300) connected to the router. So my advice would be to try the ping test again, making sure you're using the correct IP for the HD300.


Greg

If the ping works, double-check your PC's firewall settings.

That is technical.

When I ping from my computer do I put the computer IP address in or the HD Server IP address? Is there a way to ping from the HD Server?

Jim

[GKusnick]

By "HD Server" I assume you mean the HD300 HD Theater. (It's not a server; it's a client.)

To test for connectivity between the server PC and the HD300, you should sit at the PC keyboard and ping the HD300's IP address.

Pinging in the opposite direction is possible, but there's no command to do that in the HD300's UI. You'd have to telnet in and run ping from the command line. But if you're having connectivity issues, telnet won't work either. (If you have no idea what I'm talking about here, don't worry about it. It's not a useful troubleshooting test in your case.)

[greenthumb]

Originally Posted by GKusnick

By "HD Server" I assume you mean the HD300 HD Theater. (It's not a server; it's a client.)

To test for connectivity between the server PC and the HD300, you should sit at the PC keyboard and ping the HD300's IP address.

Pinging in the opposite direction is possible, but there's no command to do that in the HD300's UI. You'd have to telnet in and run ping from the command line. But if you're having connectivity issues, telnet won't work either. (If you have no idea what I'm talking about here, don't worry about it. It's not a useful troubleshooting test in your case.)

Greg,

That clears up some questions. I now know what a client is. When I bot the thing nowhere did I read that the HD300 was the client. Good News.

I will now sit at my PC computer "sever" and ping my HD300 "client" using the HD300 client IP address.

I will check back later with results.

Jim

[greenthumb]

Originally Posted by GKusnick

By "HD Server" I assume you mean the HD300 HD Theater. (It's not a server; it's a client.)

To test for connectivity between the server PC and the HD300, you should sit at the PC keyboard and ping the HD300's IP address.

Pinging in the opposite direction is possible, but there's no command to do that in the HD300's UI. You'd have to telnet in and run ping from the command line. But if you're having connectivity issues, telnet won't work either. (If you have no idea what I'm talking about here, don't worry about it. It's not a useful troubleshooting test in your case.)

Greg,

Got home and turned on the PC Server. I went to run, cmd and entered ipconfig. It gave me 192.168.1.102

I turned on the SageHD Client and it tried to autoconnect. Of course it won't. I click and it loaded configurations. I went to settings, network, it showed it was wired and DHCP with the IP address of 192.168.1.103. I entered the command ping 192.168.1.103 and it sent 4 packets. Then it said 4 packets lost. I attached a pic of the results. The lost part does not sound good. If so then what next.


In one of your posts you mentioned a firewall problem. Please explain what to do. Both the client and server on my lan.

Tks,

Jim

[GKusnick]

Originally Posted by greenthumb

Then it said 4 packets lost.

No, it says "Sent = 4, Received = 4, Lost = 0 (0% loss)." You can also see the four replies right above that. So your network is working correctly.

Again, this is most likely a firewall issue. Go to Control Panel > Windows Firewall and click the Exceptions tab. It should something like this:



Make sure all the SageTV entries are checked.

If you're using some other firewall software, here's a FAQ telling you which ports you need to open.

[greenthumb]

Originally Posted by GKusnick

No, it says "Sent = 4, Received = 4, Lost = 0 (0% loss)." You can also see the four replies right above that. So your network is working correctly.

Again, this is most likely a firewall issue. Go to Control Panel > Windows Firewall and click the Exceptions tab. It should something like this:



Make sure all the SageTV entries are checked.

If you're using some other firewall software, here's a FAQ telling you which ports you need to open.

Greg,

Two eyes are better than one. Good catch. Nice to know the hardware is commuicating.

I went to the firewall. I use what was installed with Windows XP and sure enough two Sage programs had a check mark in the boxes. Please see the pic attached.

Jim

PS

As for ports. I read the link. From what I gathered the need for open ports are for Placeshifter or Extender.

[greenthumb]

Originally Posted by GKusnick

No, it says "Sent = 4, Received = 4, Lost = 0 (0% loss)." You can also see the four replies right above that. So your network is working correctly.

Again, this is most likely a firewall issue. Go to Control Panel > Windows Firewall and click the Exceptions tab. It should something like this:



Make sure all the SageTV entries are checked.

If you're using some other firewall software, here's a FAQ telling you which ports you need to open.

I tried to connect and when the Sage HD300 client came up I got the same message as before. However I noticed something that seems strange.

It said "The server 192.168.1.109 is configured for automatic connection but is currently not available."

In the threads above my server, which I understand to be my PC, IP address is 192.168.1.102. What is the .109 all about. Shouldn't they be the same numbers?

Jim

[GKusnick]

As I understand your network setup, there is no server with the address 192.168.1.109. So no wonder it can't connect.

What you need to do is boot the HD300, press the button on the remote to skip autoconnect, select Servers from the main menu, and make sure it finds your actual server at 192.168.1.102. Then select that one for autoconnect instead of the bogus .109 address. (Maybe that was the address your buddy used when you tested with his laptop.)

[greenthumb]

Originally Posted by GKusnick

As I understand your network setup, there is no server with the address 192.168.1.109. So no wonder it can't connect.

What you need to do is boot the HD300, press the button on the remote to skip autoconnect, select Servers from the main menu, and make sure it finds your actual server at 192.168.1.102. Then select that one for autoconnect instead of the bogus .109 address. (Maybe that was the address your buddy used when you tested with his laptop.)

I did as you suggested. I turned on the Sage HD300 and it began loading configuration and stopped at "Stop Auto-connect". I picked up the Sage remote and could not find a button to skip autoconnect. I have the Sage TV remote but can't seem to see where this button is.

Jim

[GKusnick]

I don't have it front of me now, but it should say on screen "Press Select to skip autoconnect" or words to that effect. Whatever key it's telling you to push, that's the one you should push.

[toricred]

Actually I'm pretty sure it is the Stop button.

[gplasky]

Nope. It's the Enter button on the HD xxx remote. And you can start pressing before the screen comes up to make sure you catch it. At least that's what I always use.

Gerry

[greenthumb]

Originally Posted by gplasky

Nope. It's the Enter button on the HD xxx remote. And you can start pressing before the screen comes up to make sure you catch it. At least that's what I always use.

Gerry

Could not get the enter key to work. Here is what I did.

I turned on my PC and started the Sage software. I turned on the TV, I turned on Sage TVHD300 and began pushing the enter key on the Sage Remote. A signal came up that said the software was "loading configurations" (I kept pushing the enter key). The next screen that came up was "stop autoconnect". Of course when I pushed the enter key the main menu of the SageTV300 came up not anyway to correct my PC IP address.

PS I tried it using the stop key on the remote. No luck.

What am I missing?

Jim

[Opus4]

Originally Posted by toricred

Actually I'm pretty sure it is the Stop button.

Originally Posted by gplasky

Nope. It's the Enter button on the HD xxx remote.

Actually, it is both. You can press Stop to cancel. Or, you can press Enter to cancel because the 'Stop Auto-connect' button is the default button. This button shows the Stop icon.

You can press Play to proceed with the autoconnect before the timeout is over, or you can arrow down to the 'Auto-connect Now' button and select it. This button shows the Play icon.

The dialog only stays up for 5 seconds (unless you change it) and you may not see it at all if the TV is taking a while to turn on... so, the dialog text says:

Automatically connecting to the server at:
ServerName

Press Enter or Stop to cancel within N seconds.

Wait N Seconds or press Play to connect now.

If you aren't seeing that dialog, then the extender can't see the server on your network.

- Andy

[greenthumb]

Originally Posted by Opus4

Actually, it is both. You can press Stop to cancel. Or, you can press Enter to cancel because the 'Stop Auto-connect' button is the default button. This button shows the Stop icon.

You can press Play to proceed with the autoconnect before the timeout is over, or you can arrow down to the 'Auto-connect Now' button and select it. This button shows the Play icon.

The dialog only stays up for 5 seconds (unless you change it) and you may not see it at all if the TV is taking a while to turn on... so, the dialog text says:


If you aren't seeing that dialog, then the extender can't see the server on your network.

- Andy

Andy,

I appreciate the feedback. I am not sure of all the terminology. I have a PC, A SageTV hd 300. some firmware loaded on the SageTV 300 and two pieces of software loaded on my PC which are Sage TV and Sage TV Service Control.

Are any of these things an extender? I thought I had a PC, which is a server and the SageTVHD300 which called a client.

And yes I don't see the box that gives you an opportunity to change anything. It does not come up.

Jim

[Opus4]

The HD300 is an extender when connected to the SageTV server. I believe people have already posted above that you need to enable the SageTV server option at Detailed Setup -> Server -> Media Extender and Placeshifter Server -- this is covered in the HD300 manual and in more detail in Appendix M in the full SageTV PDF manual, including links to other settings to check such as the firewall ports, etc.

If that is enabled, then I'm no network expert & don't know what else to suggest.

- Andy

[GKusnick]

The problem appears to be that the HD300 is set to autoconnect to a non-existent IP address. To correct that, you need to get to the HD300's main menu (the one with the 3x3 grid of icons) by whatever means works.

Once there, highlight the SageTV Servers icon (upper right corner), press Enter, and wait for it to find your server. (Obviously the server must be powered up with the SageTV software running for this to work.) If it fails to find it, then we're probably back to a firewall problem on the server.

If it does find it, highlight that server and set it to autoconnect on startup. That should be all you need to do, assuming your network and firewall settings are correct.

If you're still having problems, get out a camera and take a picture of your Servers screen so we can see what we're dealing with. Also don't be afraid to explore the menus and try to find things out for yourself. Nobody can tell exactly which buttons to push to fix your problem without first knowing exactly what the problem is. For that, we need you to gather as much information about it as you can.

[briands]

Originally Posted by GKusnick

The problem appears to be that the HD300 is set to autoconnect to a non-existent IP address. To correct that, you need to get to the HD300's main menu (the one with the 3x3 grid of icons) by whatever means works.

<snip>

If it does not see the server, doesn't it end up there by default??? That's what mine does when the server is off line.

[greenthumb]

Originally Posted by GKusnick

The problem appears to be that the HD300 is set to autoconnect to a non-existent IP address. To correct that, you need to get to the HD300's main menu (the one with the 3x3 grid of icons) by whatever means works.

Once there, highlight the SageTV Servers icon (upper right corner), press Enter, and wait for it to find your server. (Obviously the server must be powered up with the SageTV software running for this to work.) If it fails to find it, then we're probably back to a firewall problem on the server.

If it does find it, highlight that server and set it to autoconnect on startup. That should be all you need to do, assuming your network and firewall settings are correct.

If you're still having problems, get out a camera and take a picture of your Servers screen so we can see what we're dealing with. Also don't be afraid to explore the menus and try to find things out for yourself. Nobody can tell exactly which buttons to push to fix your problem without first knowing exactly what the problem is. For that, we need you to gather as much information about it as you can.

I am in process with all the good advice.

Jim

[greenthumb]

Here is un update of the install issues.

The SageTV HD300 Extender is trying to access IP 192.168.1.109 and my PC's address was 192.168.1.102. I had my friend change my PC address to the .109,

It is still hung trying auto connect and sending a packet to wake up my PC.

Then we went into the control panel and shut off the firewall and tried to connect.

Result. The same. It tries to autoconnect and sits there. The Extender says "Wake Up on LAN (WOL) packet will be sent to wake it up"

"Waiting for the server to Awaken".

Then I have to bypass this and it show me not the SageTV Media Center software on my PC but the Extender menu.

Help?

Jim